FNMA Servicing Guide A4-2 — Requirements for Delinquent Mortgage Loans and Mortgage Loans at Risk of Default

fnma-svc-a4-2

Servicing Guide Chapter A4-2 establishes the servicer's default-management requirements, including the Delinquency Management Model and prudent-servicer standard.

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source:
  type: regulation
  id: fnma-svc-a4-2
  authority: FNMA Servicing Guide A4-2 — Requirements for Delinquent Mortgage Loans and Mortgage Loans at Risk of Default
  description: |
    Servicing Guide Chapter A4-2 establishes the servicer's default-management requirements, including the Delinquency Management Model and prudent-servicer standard.
obligations:
  - id: fnma-svc-a4-2-delinquency-management-model
    canonical_id: fnma-svc-a4-2-delinquency-management-model
    section: FNMA Servicing Guide A4-2.1-01 — Preventing Defaults and Managing Delinquencies
    description: |
      [LENDER] must apply the requirements of a borrower Delinquency Management
      Model that allows a borrower to contact one individual or a dedicated
      team in [LENDER]'s organization to obtain accurate information on the
      various foreclosure prevention alternatives available to the borrower.
      If [LENDER] develops a model for itself or any other investor, [LENDER]
      must apply the requirements of the model to mortgage loans serviced for
      Fannie Mae.
    type: do
    audit_question: Can [LENDER] evidence operation of a Delinquency Management Model providing each delinquent Fannie Mae borrower with single-point-of-contact (individual or dedicated team) access to accurate foreclosure-prevention information consistent with A4-2.1-01?
    program_review: Does the program operate a Delinquency Management Model giving each delinquent FNMA borrower single-point-of-contact (individual or dedicated team) access to accurate foreclosure-prevention information, applied to FNMA loans even if built for another investor?
    file_review: For delinquent loans, review for single-point-of-contact access and accuracy of foreclosure-prevention information; the compliance person judges whether the information was accurate.
    judgment: true
    feeds: []
    workflow_phase: servicing
    owner_role: default_servicing_analyst
    secondary_owner_role: compliance_officer
    cadence: continuous
    consequence: ''
    tags:
      - round-b
      - regulator-direct
      - fnma
      - servicing-guide
      - delinquency-management
      - spoc
      - promoted
    primary_source:
      tier: 1
      authority: FNMA Servicing Guide A4-2.1-01
      source_class: fnma-guide
      source_url: https://singlefamily.fanniemae.com/media/document/pdf/servicing-guide
      snapshot_id: cf63a82bbb4adfba
      fetched_at: '2026-05-22T23:53:19Z'
      content_hash: sha256:89df66c43baad07f8a8dd9d224492fff7d15e8839edba02ad0e74c7e50fe5da3
      paragraph_quote: |-
        Apply the requirements of a borrower Delinquency Management Model that allows a borrower to
        contact one individual or a dedicated team of individuals in the servicer’s organization to obtain
        accurate information on the various foreclosure prevention alternatives available to the borrower. If
        the servicer develops a model for itself or any other investor, it must apply the requirements of the
        model to mortgage loans serviced for Fannie Mae.
      drafter_attestation: |
        Copied verbatim from FNMA Servicing Guide snapshot cf63a82bbb4adfba (chapter A4-2) at 2026-05-22.
    promoted_at: '2026-05-23T00:25:08+00:00'
    promoted_from: fnma-svc-a4-2-roundb-v1.yaml
  - id: fnma-svc-a4-2-prudent-servicer-standard
    canonical_id: fnma-svc-a4-2-prudent-servicer-standard
    section: FNMA Servicing Guide A4-2.1-01 — Preventing Defaults and Managing Delinquencies
    description: |
      [LENDER] must establish a practice for servicing delinquent mortgage
      loans that follows the accepted standards used by prudent servicers,
      and must employ collection and foreclosure prevention strategies that
      are designed to meet the goal of bringing delinquent mortgage loans
      current in as short a time as possible.
    type: do
    audit_question: Can [LENDER] evidence written collection and foreclosure-prevention strategies aligned to the "prudent servicer" standard and designed to bring delinquent Fannie Mae mortgage loans current as quickly as possible?
    program_review: Does the program establish delinquency-servicing practices following prudent-servicer standards, with collection and foreclosure-prevention strategies designed to bring loans current as quickly as possible?
    file_review: Review the written collection/foreclosure-prevention strategies; the compliance person judges whether they meet the prudent-servicer standard.
    judgment: true
    feeds: []
    workflow_phase: servicing
    owner_role: default_servicing_analyst
    secondary_owner_role: compliance_officer
    cadence: continuous
    consequence: ''
    tags:
      - round-b
      - regulator-direct
      - fnma
      - servicing-guide
      - prudent-servicer
      - default-management
      - promoted
    primary_source:
      tier: 1
      authority: FNMA Servicing Guide A4-2.1-01
      source_class: fnma-guide
      source_url: https://singlefamily.fanniemae.com/media/document/pdf/servicing-guide
      snapshot_id: cf63a82bbb4adfba
      fetched_at: '2026-05-22T23:53:19Z'
      content_hash: sha256:89df66c43baad07f8a8dd9d224492fff7d15e8839edba02ad0e74c7e50fe5da3
      paragraph_quote: |-
        Establish a practice for servicing delinquent mortgage loans that follows the accepted standards
        used by prudent servicers.
      drafter_attestation: |
        Copied verbatim from FNMA Servicing Guide snapshot cf63a82bbb4adfba (chapter A4-2) at 2026-05-22.
    auditor_minimum_evidence:
      derivation: snapshot_extract
      derivation_source:
        snapshot_id: cf63a82bbb4adfba
        paragraph_quote: Establish a practice for servicing delinquent mortgage loans that follows the accepted sta
        page_or_section: FNMA Servicing Guide A4-2
        fetched_at: '2026-05-25T14:09:40Z'
      pathway_selection_kind: parallel_satisfaction
      pathways:
        - pathway_id: csh-amep-fnma-svc-a4-2-written-practices
          name: Written delinquent-servicing practices documented
          evidence_items:
            - evidence_id: csh-ev-fnma-svc-a4-2-written-policies
              kind: document
              description: '[LENDER]''s written delinquent-servicing P&Ps covering early intervention, loss mitigation evaluation, dual-tracking prevention, foreclosure timeline management — meeting the ''accepted standards'' bar.'
              retention_rule_ref: fnma-svc-a4-1-01
              examiner_question_ref: FNMA Servicer Performance Review §A4-2.a
              cite_verified: false
        - pathway_id: csh-amep-fnma-svc-a4-2-execution-evidence
          name: Execution evidence — written practices actually applied per-loan
          evidence_items:
            - evidence_id: csh-ev-fnma-svc-a4-2-loan-level-application
              kind: record
              description: Loan-level execution evidence (call logs, decision records, timeline adherence reports) demonstrating the written practices were actually applied to FNMA-owned delinquent loans during the audit period.
              retention_rule_ref: fnma-svc-a4-1-01
              examiner_question_ref: FNMA Servicer Performance Review §A4-2.b
              cite_verified: false
      pathway_selection_logic: |
        Both pathways required in parallel: A — written practices establish the prudent-servicer standard; B — execution evidence proves the practices are actually applied. Policy-without-practice fails the prudent-servicer test even though documentation exists.
    promoted_at: '2026-05-23T00:25:08+00:00'
    promoted_from: fnma-svc-a4-2-roundb-v1.yaml
_promotion_history:
  - promoted_at: '2026-05-23T00:25:08+00:00'
    candidate_path: C:\Users\earlc\broker-tools\obligations\_remediation\_round_b_drafts\fnma-svc-a4-2-roundb-v1.yaml
    candidates_promoted: 2
    candidates_skipped_existing: 0

Verbatim regulatory text (2)

Verbatim provisions from FNMA Servicing Guide A4-2 — Requirements for Delinquent Mortgage Loans and Mortgage Loans at Risk of Default — each quote is a verified substring of the regulator-published source snapshot, not retyped. Quoted for reference; this is not legal advice. The operational layer (P&P updates, prompts) lives in the regulation update kits.

FNMA Servicing Guide A4-2.1-01 — Preventing Defaults and Managing Delinquencies

Apply the requirements of a borrower Delinquency Management Model that allows a borrower to contact one individual or a dedicated team of individuals in the servicer’s organization to obtain accurate information on the various foreclosure prevention alternatives available to the borrower. If the servicer develops a model for itself or any other investor, it must apply the requirements of the model to mortgage loans serviced for Fannie Mae.

Source: FNMA Servicing Guide A4-2.1-01 · source URL · snapshot cf63a82bbb4adfba

FNMA Servicing Guide A4-2.1-01 — Preventing Defaults and Managing Delinquencies

Establish a practice for servicing delinquent mortgage loans that follows the accepted standards used by prudent servicers.

Source: FNMA Servicing Guide A4-2.1-01 · source URL · snapshot cf63a82bbb4adfba