Fannie Mae Selling Guide E-1-02 — List of Contacts

Fannie Mae Selling Guide E-1-02 — List of Contacts

Effective 2026-10-07 · publisher's stamp for this provision

E-1-02, List of Contacts (10/07/2026) Introduction This topic contains contact information for Fannie Mae and other resources referenced in this Guide. Name Contact Information Purpose Capital Markets Operations Allocations 800-752-4233 202-752-5384 [email protected] [email protected] [email protected] For verifying MBS trade information For communicating TBA pool notifications and trade pair-offs Capital Markets Asset Middle Office / Margins [email protected] For questions on margin calls Name Contact Information Purpose Capital Markets Pricing and Sales Desk 800-752-0257 (Whole Loan and MBS) 866-944-3863 (Early Funding) 202-752-7875 (Structured Transaction Group) For trading MBS, selling whole loans, hedging pipelines, obtaining best execution information, and other related inquiries Changes in Lender Organization [email protected] To send Fannie Mae advance written notice of any contemplated major changes in the lender’s organization including Form 1001, as applicable Condo Project Manager (CPM) Management Team [email protected] For inquiries related to CPM Custodian Oversight and Monitoring [email protected] 2000 Opportunity Way, Reston VA 20190 For inquiries about document custody or for requests to move loans from one custodian to another Customer Support (Single-Family Technology Support) 800-2FANNIE (800-232-6643) 800–917–9291 (Uniform Collateral Data Portal) For subscription inquiries; technical, billing, reporting, and registration inquiries for licensed users of Fannie Mae technology products and services Name Contact Information Purpose Defense Manpower Data Center https://mla.dmdc.osd.mil/mla/#/home To obtain verification of employment for military personnel Digital Data Control Team - LQC [email protected] Fannie Mae Loan Quality Center Granite Park VII 5600 Granite Parkway Plano, TX 75024 For inquiries related to loan file and documentation submissions eMortgage Custodian Oversight Department [email protected] For inquiries or requests related to eNote custodial transfers eMortgage Group [email protected] For eNote or eClosing inquiries not related to custodial transfer and questions related to delivery and certification of eNotes Fannie Mae Assignment Address Fannie Mae Mail Drawer: Assignments 1100 15th Street, NW Washington, DC 20005 For assignments Fannie Mae Credit Portfolio Management Granite Park VII 5600 Granite Parkway Plano, Texas 75024 800-2FANNIE (800-232-6643) For information related to servicing mortgage loans Fannie Mae Ethics email: [email protected] Phone: 888-FM-ETHICS(888–363–8442 Web: https://www.fanniemae.com/fmethics For reporting penalties (civil or criminal) or enforcement actions for compliance failures or violations related to anti-money laundering requirements Name Contact Information Purpose Fidelity Bond and Errors and Omissions [email protected] For reporting fidelity bond and errors and omissions losses and policy changes Fannie Mae Websites https://singlefamily.fanniemae.com For information about Fannie Mae’s single-family mortgage business solutions and doing business with Fannie Mae http://www.fanniemae.com/portal/index.html Corporate website Fixed-Income Investor Helpline 800-2FANNIE (800-232-6643) For information related to fixed-income securities, including MBS, debentures, and preferred stock Fannie Mae Offices https://www.fanniemae.com/about-us/contact-us To connect with us by mail, email, or phone Lender Eligibility and Compliance Unit Audited Financial Statement (AFS) page For submission of financial reports Loan Quality Center (LQC) Digital Data Control Team LQC File Receipt and Assignment [email protected] Fannie Mae Loan Quality Center Granite Park VII 5600 Granite Parkway Plano, TX 75024 For inquiries related to loan file and/or documentation submissions Name Contact Information Purpose MERS Program Office [email protected] To notify Fannie Mae of the termination of a seller/servicer’s relationship with MERS Mortgage Fraud Reporting https://fims.my.salesforce-sites.com/MortgageFraudReport/ 800-2FANNIE (800-232-6643) To report suspected fraudulent mortgage activities and suspicious activity related to Fannie Mae business activities Mortgage Operations For less than 50 adjustments: LSDU Loan Servicing Data Utility For more than 50 adjustments: [email protected] To request post-purchase adjustments Mortgage Record Change Form Address Fannie Mae Attn: Government Claims Manager Granite Park VII 5600 Granite Parkway Plano, Texas 75024 or P.O. Box 650043 Dallas, TX 75265-0043 The Fannie Mae address that must be completed on the Mortgage Record Change Form (HUD Form 92080) Onboarding Team [email protected] To obtain reactivation requirements after a seller or servicer has been terminated Project Eligibility Review Service (PERS) Project Submission [email protected] To submit a complete PERS package via email, including all relevant supporting documentation. Name Contact Information Purpose Privacy Office [email protected] or [email protected] To request permission to use Fannie Mae’s name or to provide written notice of a Cybersecurity Incident, data breach, or To provide notice of borrower enrollment in a state Address Confidentiality Program Registration and Account Management Registration and Account Management on Fannie Mae’s website: https://singlefamily.fanniemae.com/applications-technology/technology-manager [email protected] To obtain the Software Subscription Agreement and other technology registration forms Servicing Solutions Center [email protected] 800-2FANNIE(800-232-6643) Option 1, Option 3 For general servicer questions: case specific; servicing-related; loss mitigation; Home Affordable Modification-related questions Single-Family Certification and Custody Team [email protected] 1-800-2FANNIE (800-232-6643) Option 1, Option 5 For assistance with document certification and bailee letter information Single-Family Loan Delivery and Acquisitions Team [email protected] 1-800-2FANNIE (800-232-6643) Option 1, Option 4 For assistance with loan delivery related questions or Form 482 application Name Contact Information Purpose Single-Family Lender Approval https://singlefamily.fanniemae.com/become-fannie-mae-seller-or-servicer For application to become a Fannie Mae-approved seller or servicer and obtain an MSSC Trust Agreement and Prospectus Requests 800-2FANNIE (800-232-6643) Fannie Mae Attn: Fixed Income Investor Marketing 1100 15th Street, NW Mailstop 2H-3S/17 Washington, DC 20005 To obtain the Trust Agreement, Prospectus, and related Prospectus Supplement U.S. Department of Education Federal Student Aid website https://studentaid.ed.gov/sa/types/loans/interest-rates To obtain current prevailing student loan interest rates

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