Freddie Mac Single-Family Seller/Servicer Guide 9203.4 — Payment Deferral eligibility, processing, conditions and requirements
Freddie Mac Single-Family Seller/Servicer Guide section 9203.4 — Payment Deferral eligibility, processing, conditions and requirements. Full verbatim section text, substring-verified against snapshot 5869ee9e606cd4ae.
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Freddie Mac Single-Family Seller/Servicer Guide 9203.4 — Payment Deferral eligibility, processing, conditions and requirements (part 1 of 3)
11 sections · 71,984 characters of verbatim text. Open a section to read it, or . Every section below is in the page source whether open or closed.
§This section contains requirements related to: ■ What is a…478 ch
This section contains requirements related to: ■ What is a Payment Deferral? ■ Servicer approval authority for Payment Deferral ■ Eligibility requirements for a Payment Deferral ■ Eligibility exclusions for a Payment Deferral ■ Determining the terms of a Payment Deferral ■ Completing Payment Deferral ■ Submission of Payment Deferral terms and settlement ■ Other payment deferral conditions and requirements ■ Disaster Payment Deferral ■ Electronic Payment Deferral Agreements
aWhat is a Payment Deferral? A Payment Deferral is a relief option…586 ch
(a) What is a Payment Deferral? A Payment Deferral is a relief option to assist a Borrower who is at least 60 days but less than or equal to 180 days delinquent to cure the Delinquency by deferring the delinquent principal and interest amounts of the contractual monthly Mortgage payment(s) and eligible advances into a newly created or an existing non-interest bearing UPB. Those amounts will become due and payable at the earlier of the Mortgage maturity date, payoff date or transfer or sale of the Mortgaged Premises. All other terms of the existing Mortgage must remain unchanged.
bServicer approval authority for Payment Deferral The Servicer…459 ch
(b) Servicer approval authority for Payment Deferral The Servicer must evaluate the Borrower for a Payment Deferral under Sections 9203.4(a) through 9203.4(h) in accordance with the evaluation hierarchy in Sections 9201.2 and 9203.1(a). Unless otherwise notified by Freddie Mac, all Servicers are delegated to approve and offer a Payment Deferral to eligible Borrowers in accordance with the requirements of the Guide and other applicable Purchase Documents.
cEligibility requirements for a Payment Deferral The Servicer must…5,233 ch
(c) Eligibility requirements for a Payment Deferral The Servicer must establish achieve quality right party contact with the Borrower in accordance with the requirements described in Section 9102.3(b). (i) Borrower eligibility In addition to the information required to achieve quality right party contact, the Servicer must confirm that the Borrower: ■ Has a resolved hardship ■ Has the financial capacity to continue making the existing contractual monthly Mortgage payment, including amounts due as a result of an Escrow shortage, if applicable ■ Is unable to afford a repayment plan or full reinstatement of the Mortgage (ii) Mortgage and property eligibility The Mortgage: ■ Must be at least 60 days delinquent but less than or equal to 180 days delinquent as of the evaluation date for the Payment Deferral. Note: Refer to Section 9203.4(g)(ii) for processing instructions when additional payments may be required during the month of evaluation and/or processing month. ■ Must have been originated at least 12 months prior to the evaluation date for the Payment Deferral ■ Must be a conventional First Lien Mortgage currently owned or guaranteed by Freddie Mac; and ■ May be a fixed-rate Mortgage, ARM or Step-Rate Mortgage The property may be a Primary Residence, second home or Investment Property and may be vacant or condemned. (iii) Borrower documentation The Servicer is not required to collect a complete Borrower Response Package to evaluate the Borrower for a Payment Deferral. If the Borrower submits a complete Borrower Response Package, the Servicer: ■ Must evaluate the Borrower in accordance with the requirements for reviewing and evaluating a complete Borrower Response Package as specified in the Guide ■ Is authorized to use an Evaluation Notice (refer to Exhibit 93, Evaluation Notices) in response to a complete Borrower Response Package and must make the appropriate changes to reflect the terms of the Payment Deferral. For those Payment Deferrals offered without a complete Borrower Response Package, the Servicer is not required to use an Evaluation Notice in addition to the Payment Deferral agreement but may do so at their discretion. (iv) Mortgages subject to indemnification agreement If the Mortgage is subject to an indemnification agreement and is otherwise eligible under the Payment Deferral requirements in Sections 9203.4(a) through 9203.4(h), the Servicer has the discretion to approve the Payment Deferral provided the following conditions are met: ■ The Mortgage receiving the Payment Deferral retains its credit enhancement ■ If the Servicer is not the credit enhancement provider, the Servicer must first obtain in writing any required approval under the terms of the credit enhancement from the entity providing the enhancement to enter into a Payment Deferral that complies with the requirements of Sections 9203.4(a) through 9203.4(h) ■ The Servicer remits to Freddie Mac an annual payment for the amount of all Payment Deferral-related costs (e.g., interest rate shortfall). The loss amount calculations for the Payment Deferral will be determined by Freddie Mac in the same manner as the calculations for modification loss amounts. The Payment Deferral loss amounts due will be calculated on a monthly basis and billed on an annual basis for the life of the Mortgage that is subject to a Payment Deferral. If the Mortgage is subject to a partial indemnification, each year the Servicer will be billed the appropriate percentage of the Payment Deferral loss amount that corresponds with the partial indemnification agreement. The Payment Deferral loss amounts will be determined by Freddie Mac in accordance with a process described in Bulletins 2021-14 and 2021-31. Note: The Servicer is not eligible for an incentive for completing a Payment Deferral on a Mortgage that is subject to an indemnification agreement. (v) Mortgage insurance If the Mortgage is subject to mortgage insurance and approval of the Payment Deferral is not covered by a delegation agreement, the Servicer must obtain delegation of authority from the MI or seek approval from the MI to complete the Payment Deferral. (vi) Texas Equity Section 50(a)(6) Mortgages If the Borrower is eligible and qualifies for a Payment Deferral, the Servicer must offer the Payment Deferral to the Borrower. If the Servicer receives Borrower notification classifying the Payment Deferral as a loan modification and claiming that the terms of the modification agreement do not comply with the provisions of Article XVI Section 50(a)(6) of the Texas Constitution, the Servicer must notify Freddie Mac within seven Business Days of receipt of such objection or complaint via Freddie Mac Servicing Data Corrections and include the following: ■ Freddie Mac loan number ■ Servicer loan number ■ Transaction type (e.g., Texas Home Equity modification) ■ Accounting Cycle in which Freddie Mac settled the workout ■ Servicer’s analysis (e.g., Borrower complaint related to Section 50(a)(6) of the Texas Constitution) Upon receipt of Freddie Mac’s instructions, the Servicer must comply with any required response time frames to claims of defects and any other complaint in accordance with Section 8104.1(a) and the Texas Constitution.
dEligibility exclusions for a Payment Deferral The following…2,195 ch
(d) Eligibility exclusions for a Payment Deferral The following Mortgages and Borrowers are ineligible for a Payment Deferral: ■ FHA, VA and Guaranteed Rural Housing Mortgages ■ Mortgages subject to recourse ■ Mortgages that have received a prior non-disaster related Payment Deferral with an effective date within 12 months of the evaluation date ■ Borrowers who, within the 12 months prior to the evaluation date for a Payment Deferral, failed a non-disaster related modification Trial Period Plan (e.g., Freddie Mac Flex Modification Trial Period Plan and the terms of that Trial Period Plan were determined in accordance with Section 9206.2(a)) Note: Converting from a modification Trial Period Plan to a forbearance plan, regardless of whether subject to an Eligible Disaster or not, is not considered to be a failed Trial Period Plan modification. ■ Mortgages previously modified under the Freddie Mac Flex Modification®, or other nondisaster related modification, where the Modification Effective Date is within the previous 12 months of the evaluation date for a Payment Deferral ■ Mortgages that are subject to an approved short sale or deed-in-lieu of foreclosure transaction ■ Mortgages that are currently subject to an unexpired offer to the Borrower for another Mortgage modification or repayment plan ■ Borrowers who are currently performing under another modification Trial Period Plan or repayment plan ■ Mortgages for which the Payment Deferral, if completed, would result in a cumulative total of more than 12 months of deferred principal and interest payments, including amounts deferred as a result of previous non-disaster related Payment Deferrals ■ Mortgages with a maturity date that is within 36 months of the evaluation date ■ Mortgages with a projected payoff date based on payments due under the existing amortization schedule that is within 36 months of the evaluation date. Note: If the Mortgage is within 36 months of its maturity date or projected payoff date but the Servicer determines based on the Borrower’s individual circumstances that the Borrower should be considered for a Payment Deferral, the Servicer may transmit an exception request to Freddie Mac.
eDetermining the terms of a Payment Deferral (i) Servicer…4,664 ch
(e) Determining the terms of a Payment Deferral (i) Servicer requirements for determining the terms of a Payment Deferral The Servicer must follow the steps below when determining the terms of the Payment Deferral. If the existing Mortgage includes a non-interest bearing UPB as a result of a prior modification, the terms impacting that non-interest bearing UPB will remain unchanged. The Servicer must apply the Payment Deferral forbearance in accordance with the following steps: 1. Deferring delinquent amounts. Defer at least 2 months and up to 6 months of pastdue principal and interest payment(s) and any other expenses or amounts that are permitted to be capitalized under the Freddie Mac Flex Modification capitalization rules in Section 9206.3(b)(ii) into an existing or newly created non-interest bearing UPB (i.e., deferred UPB). The deferred UPB will become due on the earlier of: ■ The Mortgage maturity date ■ The Mortgage payoff date (e.g., refinance or payoff of the interest-bearing UPB); or ■ Upon transfer or sale of the Mortgaged Premises 2. Reporting the Payment Deferral. The Servicer must advance the DDLPI in order to bring the Mortgage to current status. 3. Remaining payment schedule. Ensure the remaining payment schedule associated with the interest-bearing UPB remains unchanged, from the Mortgage’s payment schedule before applying the Payment Deferral. 4. Late charges. The Servicer must waive all accrued and unpaid late charges upon completion of the Payment Deferral. 5. Remaining Mortgage terms. When offering the Payment Deferral, the Servicer must ensure all other remaining terms of the existing Mortgage remain unchanged including, but not limited to the: ■ Remaining amortization schedule ■ Monthly P&I portion of the existing contractual monthly Mortgage payment ■ Interest rate (including maintaining the existing rate adjustment schedule for an ARM or a Step-Rate Mortgage) ■ Maturity date; and ■ Due dates of the remaining payment due under the Mortgage The maximum number of cumulative Principal and Interest Payments that may be deferred for a Mortgage subject to non-disaster Payment Deferrals over the life of the Mortgage is 12. (ii) Escrow Prior to or during the Servicer’s determination of the Borrower’s eligibility for a Payment Deferral, the Servicer must analyze the Borrower’s Escrow to estimate if there is an Escrow shortage. If the Servicer completed an estimated analysis during evaluation, then upon completion of the Payment Deferral, the Servicer must perform a new Escrow analysis in accordance with the Real Estate Settlement Procedures Act (RESPA) and any applicable federal, State or local laws. If, as a result of the analysis, the Servicer determines that there is an Escrow shortage, the Servicer must disclose the amount of the shortage to the Borrower before the Borrower accepts the Payment Deferral. If the Borrower is unable to pay the Escrow shortage as a lump sum, then the Borrower must pay the shortage as part of the monthly principal, interest, taxes and insurance (PITI) payment. If the Borrower must make monthly Escrow shortage payments, then the Servicer must: ■ Spread the repayment of the Escrow shortage amount in equal monthly payments over a period of 60 months, unless the Borrower chooses to pay off the shortage over a shorter period of time, not to be less than 12 months ■ Take into account any remaining unpaid amount of the Escrow shortage in any subsequent Escrow analysis to ensure that the Borrower is able to continue to pay all Escrow shortage amounts over the remaining portion of either the current remaining Escrow shortage repayment period or a period up to 60 months. The Servicer may not accelerate or compress the remaining Escrow shortage amount into a new Escrow payment or shorter repayment period as a result of a future Escrow analysis. If the Borrower is unable to afford a Payment Deferral based on the increased monthly payment resulting from an Escrow shortage repayment, the Servicer must evaluate the Borrower for a Freddie Mac Flex Modification. To complete a Payment Deferral, the Servicer must perform an actual Escrow analysis (as opposed to an estimate) in accordance with RESPA and any applicable federal, State or local law upon completion of the Payment Deferral and, if applicable, establish a repayment plan in accordance with the above requirements. Any Escrow shortage that is identified at the time of the Payment Deferral must not be deferred to the non-interestbearing UPB, and the Servicer is not required to fund any existing Escrow shortage. The Servicer is not required to revoke a previous waiver of Escrow, if applicable.
fCompleting Payment Deferral The Servicer must complete the…4,403 ch
(f) Completing Payment Deferral The Servicer must complete the Payment Deferral in the same month it determines the Borrower is eligible. If the Servicer is unable to complete the Payment Deferral within the same month of its determination, the Servicer may, at its option and in accordance with the “processing month” requirements below, use an additional month to allow for sufficient processing time (“processing month”) to complete the Payment Deferral. (i) Processing month requirements If the Servicer is unable to complete (i.e., submit the case via Freddie Mac’s servicing system) the Payment Deferral before the 15th day of the evaluation month, then the Servicer is authorized to use an additional month to allow for sufficient processing time (a “processing month”) to complete a Payment Deferral. The Servicer must treat all Borrowers equally in applying the processing month, as evidenced by a written policy (i.e., the criteria for requiring a processing month must be the same for all Borrowers). Additionally, the Servicer is not permitted to defer more than 6 months of principal and interest payments as part of a Payment Deferral or to exceed 12 months of cumulative deferred principal and interest payments from all Payment Deferrals completed on the Mortgage. As a result, the Borrower must make their full monthly contractual payment during the processing month if, as of the evaluation date: ■ The Mortgage is already 180 days delinquent, or ■ The Payment Deferral would cause the Mortgage to exceed 12 months of cumulative deferred past-due Principal and Interest Payments While the current month’s payment remains due because of delinquency and/or cumulative deferred payment requirements, the Servicer must send the proactive offer with the condition that a payment or payments are required for the Borrower to become eligible to complete the Payment Deferral. Once the payment or payments have been received and the Mortgage becomes eligible, the Servicer can proceed to settlement. Otherwise, the Borrower is not required to submit a payment during the processing month for a Payment Deferral. (ii) Payment Deferral agreement The Servicer must send Exhibit 1100, Payment Deferral Agreement, or equivalent to the Borrower no later than five days after the completion (i.e., a settled workout option) of the Payment Deferral. If the Servicer elects to require the Borrower to sign and return the Payment Deferral agreement, it must receive the fully executed Payment Deferral agreement prior to the settlement date. Use of Exhibit 1100 is optional. It reflects the minimum level of information that the Servicer must communicate to the Borrower, and it illustrates a level of specificity that is deemed to be in compliance with the requirements of the Guide. The Servicer must ensure the Payment Deferral agreement complies with applicable federal, State or local laws. When processing a Payment Deferral agreement, the Servicer must also comply with the following requirements: (iii) Maintaining lien status The Servicer’s application of a Payment Deferral to the Mortgage must not impair Freddie Mac’s First Lien position or enforceability against the Borrower(s) in accordance with its terms. (iv) Title endorsement Title endorsement is not required. (v) Document Custodian After the Servicer has sent the executed Payment Deferral agreement to the Borrower in accordance with the requirements in this section, the Servicer must comply with the following requirements: ■ If the Payment Deferral agreement is not required to be signed by the Borrower, the Servicer must send a copy of the Servicer executed Payment Deferral agreement to the Document Custodian within 25 days of the effective date of the Payment Deferral completion ■ If the Payment Deferral agreement is to be recorded, the Servicer must: • Send a certified copy of the fully executed Payment Deferral agreement to the Document Custodian within 25 days of the effective date of the Payment Deferral; and • Send the original Payment Deferral agreement that is returned from the recorder’s office to the Document Custodian within five Business Days of receipt ■ If the Payment Deferral agreement must be signed by the Borrower but not recorded, the Servicer must send the fully executed original Payment Deferral agreement to the Document Custodian within 25 days of the effective date of the Payment Deferral
gSubmission of Payment Deferral terms and settlement Payment…2,970 ch
(g) Submission of Payment Deferral terms and settlement Payment Deferrals can be processed and settled daily at Freddie Mac, except on the first Business Day of the month. Servicers can monitor the settlement status of all Payment Deferrals daily via the Modification Overview Report. Servicers must use Resolve® for all Mortgages for which the Borrowers are being evaluated for a Payment Deferral under this chapter. Resolve requires the submission of specific data elements in order to return a suggested workout solution. Based on the information input by the Servicer, Resolve will determine the terms of the Payment Deferral. Servicers and any Users that use or access Resolve are bound by all of the provisions of the Master System License (see Section 2401.1) and the System-Specific License for Servicing Tools (see Section 2404.2). Each Servicer shall use Resolve “in accordance with (A) the requirements in this section, (B) the Payment Deferral and other instructions provided in Resolve Online Help and any other Documentation, and (C) any other applicable provisions of the Guide, including Sections 2401.1 and 2404.2. (i) Instant settlement via Resolve To process the Payment Deferral for immediate settlement, the requirements in Sections 9203.4(a) and 9203.4(h) must be met. To complete the settlement of the Payment Deferral, the Servicer must submit the settlement request in Resolve. (ii) Payment Deferrals not eligible for instant settlement via Resolve If the settlement request is submitted but the workout is not eligible for instant settlement, the Servicer is expected to follow the response provided by Resolve and correct any issues that were highlighted in Resolve’s response and submit for settlement accordingly. As an example, a Borrower is not immediately eligible if, as of the evaluation date, either: ■ The Mortgage is 180 days delinquent or greater, or ■ The Payment Deferral would cause the Mortgage to exceed 12 months of cumulative deferred past-due principal and interest payments resulting from Payment Deferrals In these circumstances, the Borrower may become eligible upon subsequent receipt of a payment or payments that are due. In such instances, the Servicer can proceed to settling the Payment Deferral once the Borrower becomes eligible upon payment receipt. This may occur as a result of proactive solicitations required by Section 9203.3(c)(ii) or in other instances where a Borrower who is ineligible as a result of the Mortgage Delinquency and/or the cumulative number of payments deferred subsequently makes a payment or payments. By transmitting the data to Freddie Mac via Resolve for settlement, the Servicer represents and warrants that it has complied with all applicable requirements in the Guide and applicable Purchase Documents governing: ■ The Servicer’s delegated authority to process a Mortgage subject to the terms of the Payment Deferral, and ■ The Servicer’s use of Resolve to complete the settlement
hOther Payment Deferral conditions and requirements55 ch
(h) Other Payment Deferral conditions and requirements
iDelinquency status reporting The Payment Deferral does not have…42,638 ch
(i) Delinquency status reporting The Payment Deferral does not…6,777 ch
(i) Delinquency status reporting The Payment Deferral does not have an associated unique EDR status code. For each Mortgage subject to the Payment Deferral, the Servicer must continue reporting the appropriate delinquency status information to Freddie Mac through the EDR Tool in accordance with requirements in Section 9102.6 and Exhibit 88, Servicing Tools. After the Payment Deferral has been completed and the Mortgage is brought current the EDR status code must reflect the Mortgage as current. If a Borrower redefaults and enters a new forbearance plan, the Servicer must report the new plan through the EDR tool in accordance with the requirements described above. (ii) Request for reimbursement of expenses Servicers may use PAID (Payments Automated Intelligent and Dynamic) (see Exhibit 88) to request reimbursement for the following fees associated with the Payment Deferral: Reimbursement expense codes and limits Expense description Expense code Expense limit and notes Recordation fees 300003 Actual cost Title costs, if applicable 300004 Reimbursable amounts are in accordance with the limits specified in Exhibit 57A,Approved Attorney, Foreclosure, Mediation, Postponement Fees and Title Expenses Notary fees 42001 $150 If the Servicer submits a reimbursement request for Payment Deferral expenses and the Payment Deferral settlement date does not exist in Freddie Mac’s systems, the expense reimbursement request will not be eligible for payment, All Payment Deferrals must have been submitted to Freddie Mac for settlement in its systems to be eligible for expense reimbursement. (iii)Credit reporting For each Mortgage that is subject to the Payment Deferral, the Servicer must provide a “full file” status report describing the status of the Mortgage to each of the four major credit repositories in accordance with the credit bureau standards as provided by the Consumer Data Industry Association. (iv) Incentive payment The Servicer is eligible to receive a $500 incentive payment for each completed Payment Deferral. (v) Servicing fee The Servicer will continue to receive the Servicing fee it was receiving prior to completing the Payment Deferral. (vi) Future Freddie Mac Flex Modification evaluations If the Servicer is evaluating a Borrower for a future Freddie Mac Flex Modification, the Payment Deferral will not count as a previous loan modification for purposes of calculating the number of times the Mortgage has previously been modified. (vii) Failed Payment Deferral – Freddie Mac Flex Modification solicitations Failed Payment Deferrals – Freddie Mac Flex Modification solicitations If: Then: The Borrower has accepted a Payment Deferral and: ■ Subsequently becomes 60 days delinquent within 6 months of the Payment Deferral effective date, and ■ The Servicer is unable to establish quality right party contact The Servicer must evaluate the Borrower for a proactive offer for a Freddie Mac Flex Modification in accordance with the eligibility criteria described below. If eligible, the Servicer must send the Borrower a proactive offer for a Freddie Mac Flex Modification by the 75th day of Delinquency. Eligibility The Servicer must evaluate the Borrower for eligibility for a proactive offer for a Freddie Mac Flex Modification in accordance with the requirements of Section 9206.1(c)(iii) except when the Mortgage is not required to be 90 days or more delinquent. Solicitation The Servicer must send the Borrower Exhibit 1191, Freddie Mac Flex Modification Solicitation Cover Letter, and the Exhibit 93 template for the Freddie Mac Flex Modification Trial Period Plan Solicitation Offer – Not Based on an Evaluation of a Borrower Response Package evaluation notice or its equivalent. Exhibits 1191 and 93 may be altered at the Servicer’s discretion as it deems necessary to meet the requirements of this section and Chapter 9206 and to comply with disclosure and other requirements under applicable law. (viii) Additional requirements for Mortgages with buydown funds The additional requirements for Mortgages with buydown funds are as follows: ■ When processing a Payment Deferral for Mortgages subject to a temporary subsidy buydown plan in accordance with Section 4204.3, the Servicer must not apply funds in a buydown account to reduce the total amount to be deferred in accordance with the requirements of a Payment Deferral as specified in Section 9203.4(e)(i) unless it is required under the terms of the applicable buydown agreement ■ When evaluating a Borrower with a Mortgage with a temporary subsidy buydown plan for a Payment Deferral, the Servicer must confirm the Borrower’s financial capacity to continue making the existing contractual monthly Mortgage payment, including amounts due as a result of an Escrow shortage, as specified in Section 9203.4(c)(i) ■ Upon completion of the Payment Deferral, the Borrower must resume their payment amount as specified in the terms of the buydown agreement and in subject to applicable law* ■ If the Buydown term has expired or if, for any reason, the buydown funds are not available or the buydown funds are not paid, the Borrower is responsible to continue to make full monthly Mortgage payments as required by the terms of the Mortgage Note ■ Any remaining funds held in association with a buydown account, upon the end of the buydown term or the liquidation of the Mortgage, whichever occurs first, the Servicer must distribute in accordance with applicable law and per the buydown agreement or apply to the Mortgage consistent with Section 4204.3(e) *Application of each monthly payment must continue to be applied in accordance with the terms of the buydown agreement, applicable law and the Guide. (i) Disaster Payment Deferral A Disaster Payment Deferral is a relief option to assist Borrowers who were impacted and became delinquent due to an Eligible Disaster as defined in Section 8404.1. The Disaster Payment Deferral is designed to cure the Delinquency by deferring the delinquent principal and interest amounts of the contractual monthly Mortgage payment(s) into a newly created or an existing non-interest bearing UPB. Those amounts will become due and payable at the earlier of the Mortgage maturity date, payoff date or transfer or sale of the Mortgaged Premises. All other terms of the existing Mortgage must remain unchanged. Unless otherwise notified by Freddie Mac, all Freddie Mac Servicers are delegated to approve and offer a Freddie Mac Disaster Payment Deferral to eligible Borrowers in accordance with the requirements of the Guide and other applicable Purchase Documents. (i) Eligibility requirements and exclusions The Servicer must achieve quality right party contact with the Borrower in accordance with the requirements described in Section 9102.3(b).
ABorrower eligibility In addition to the information required to…338 ch
(A) Borrower eligibility In addition to the information required to achieve quality right party contact, the Servicer must confirm that the Borrower: ■ Has a resolved hardship ■ Is capable of continuing to make the existing contractual monthly Mortgage payment ■ Is unable to afford a repayment plan or full reinstatement of the Mortgage
BDelinquency and payment requirements The Mortgage must: ■ Have…827 ch
(B) Delinquency and payment requirements The Mortgage must: ■ Have been current or less than 60 days delinquent (i.e., less than two months delinquent) as of the date of the Eligible Disaster, and ■ Be at least 30 days delinquent (i.e., one month) but less than or equal to 360 days delinquent (i.e., 12 months) as of the date of evaluation. (Refer to Section 9203.4(g)(ii) for processing instructions when additional payments may be required during the month of evaluation and/or processing month.) Note: If a Borrower’s hardship is the result of an Eligible Disaster but the Mortgage was 60 or more days delinquent as of the date of the disaster and the Servicer determines the Borrower can maintain the existing monthly contractual Mortgage payment, the Servicer must submit an exception request via Resolve to Freddie Mac.
CMortgage and property eligibility The Mortgage: ■ Must be a…313 ch
(C) Mortgage and property eligibility The Mortgage: ■ Must be a conventional First Lien Mortgage currently owned or guaranteed by Freddie Mac, and ■ May be a fixed-rate Mortgage, ARM or Step-Rate Mortgage The property may be a Primary Residence, second home or Investment Property and may be vacant or condemned.
DBorrower documentation The Servicer must not require a complete…283 ch
(D) Borrower documentation The Servicer must not require a complete Borrower Response Package to evaluate the Borrower for a Disaster Payment Deferral if the Borrower has been evaluated in accordance with all requirements in the Guide and the eligibility requirements are satisfied.
EEligibility exclusions The following Mortgages and Borrowers are…1,130 ch
(E) Eligibility exclusions The following Mortgages and Borrowers are ineligible for the Disaster Payment Deferral: ■ FHA, VA and Guaranteed Rural Housing Mortgages ■ Mortgages subject to recourse ■ A Mortgage subject to a previous Disaster Payment Deferral related to the same Eligible Disaster event ■ Mortgages subject to an approved short sale or deed-in-lieu of foreclosure transaction ■ A Mortgage currently subject to an unexpired offer to the Borrower for a mortgage modification or repayment plan ■ Borrowers currently performing under a modification Trial Period Plan or repayment plan ■ A Mortgage with a maturity date that is within 36 months of the evaluation date ■ A Mortgage with a projected payoff date based on payments due under the existing amortization schedule that is within 36 months of the evaluation date Note: If the Mortgage is within 36 months of its maturity date or projected payoff date but the Servicer determines based on the Borrower’s individual circumstances that the Borrower should be considered for a Disaster Payment Deferral, the Servicer may transmit an exception request to Freddie Mac.
FMortgages subject to indemnification agreements If the Mortgage…1,653 ch
(F) Mortgages subject to indemnification agreements If the Mortgage is subject to an indemnification agreement and is otherwise eligible under the Disaster Payment Deferral requirements in this section, the Servicer has the discretion to approve the Disaster Payment Deferral provided the following conditions are met: ■ The Mortgage receiving the Disaster Payment Deferral retains its credit enhancement ■ If the Servicer is not the credit enhancement provider, the Servicer first obtains in writing any required approval under the terms of the credit enhancement from the entity providing the enhancement ■ The Servicer remits to Freddie Mac an annual payment for the amount of all Disaster Payment Deferral-related costs (e.g., interest rate shortfall). The loss amount calculations for the Disaster Payment Deferral will be determined by Freddie Mac in the same manner as the calculations for modification loss amounts. The Disaster Payment Deferral loss amounts due will be calculated on a monthly basis and billed on an annual basis for the life of the Mortgage that is subject to a Disaster Payment Deferral. If the Mortgage is subject to a partial indemnification, each year, the Servicer will be billed the appropriate percentage of the Disaster Payment Deferral loss amount that corresponds with the partial indemnification agreement. The Disaster Payment Deferral loss amounts will be determined by Freddie Mac in accordance with the process described in Bulletins 2016-5 and 2017-1. Note: The Servicer is not eligible for an incentive for completing a Disaster Payment Deferral on a Mortgage that is subject to an indemnification agreement.
GMortgage insurance If the Mortgage is subject to mortgage…357 ch
(G) Mortgage insurance If the Mortgage is subject to mortgage insurance, and the MI is not included in Freddie Mac’s list of delegated mortgage insurance companies found in Exhibit 10, Freddie Mac-Approved Mortgage Insurers the Servicer must obtain delegation of authority from the MI or seek approval from the MI to complete the Disaster Payment Deferral.
HTexas Equity Section 50(a)(6) Mortgages If the Borrower is…30,960 ch
(H) Texas Equity Section 50(a)(6) Mortgages If the Borrower is…6,155 ch
(H) Texas Equity Section 50(a)(6) Mortgages If the Borrower is eligible and qualifies for a Disaster Payment Deferral, the Servicer must offer the Disaster Payment Deferral to the Borrower. If the Servicer receives Borrower notification classifying the Disaster Payment Deferral as a loan modification and claiming that the terms of the modification agreement do not comply with the provisions of Article XVI Section 50(a)(6) of the Texas Constitution, the Servicer must notify Freddie Mac within seven Business Days of receipt of such objection or complaint via Freddie Mac Servicing Data Corrections and include the following: ■ Freddie Mac loan number ■ Servicer loan number ■ Transaction type (e.g., Texas Home Equity modification) ■ Accounting Cycle in which Freddie Mac settled the workout ■ Servicer’s analysis (e.g., Borrower complaint related to Section 50(a)(6) of the Texas Constitution) Upon receipt of Freddie Mac’s instructions, the Servicer must comply with any required response time frames to claims of defects and any other complaint in accordance with Section 8104.1(a) and the Texas Constitution. (ii) Determining Disaster Payment Deferral terms Based on the information provided by the Servicer, Resolve will determine the terms of the Disaster Payment Deferral as described in this Section 9203.4(i)(ii). If the existing Mortgage includes a non-interest bearing UPB as a result of a prior modification, the terms impacting that non-interest bearing UPB will remain unchanged. The Servicer must: ■ Apply the Payment Deferral forbearance as follows: Defer the delinquent principal and interest and any other expenses or amounts that are permitted to be capitalized under the Freddie Mac Flex Modification capitalization rules in Section 9206.3(b)(ii) into an existing or newly created non-interest bearing UPB (i.e., deferred UPB). The deferred UPB will become due on the earlier of: ❑ The Mortgage maturity date ❑ The Mortgage payoff date (e.g., refinance or payoff of the interest-bearing UPB), or ❑ The transfer or sale of the Mortgaged Premises ■ Advance the DDLPI to bring the Mortgage to current status ■ Ensure the remaining payment schedule associated with the interest-bearing UPB remains unchanged from the Mortgage’s pre-Disaster Payment Deferral payment schedule ■ Waive all accrued and unpaid late charges upon completion of the Payment Deferral When offering the Payment Deferral, the Servicer must ensure all other remaining terms of the existing Mortgage remain unchanged, including, but not limited to the: ■ Remaining amortization schedule ■ Monthly P&I portion of the existing contractual monthly Mortgage payment ■ Interest rate, including maintaining the existing rate adjustment schedule for an ARM or a Step-Rate Mortgage ■ Maturity date ■ Due Dates of the remaining payment due under the Mortgage Note: The maximum number of monthly payments that may be deferred as part of a Disaster Payment Deferral is 12. Prior to or during the Servicer’s determination of the Borrower’s eligibility for a Disaster Payment Deferral, the Servicer must analyze the Borrower’s Escrow to estimate if there is an Escrow shortage. If the Servicer completed an estimated analysis during evaluation, then upon completion of the Disaster Payment Deferral, the Servicer must perform a new Escrow analysis in accordance with the RESPA and any applicable federal, State or local law. If, as a result of the analysis, the Servicer determines that there is an Escrow shortage, the Servicer must disclose the amount of the shortage to the Borrower before the Borrower accepts the Disaster Payment Deferral. If the Borrower is unable to pay the Escrow shortage as a lump sum, then the Borrower must pay the shortage as part of the monthly PITI payment. If the Borrower must make monthly Escrow shortage payments, then the Servicer must: ■ Spread the repayment of the Escrow shortage amount in equal monthly payments over a period of 60 months, unless the Borrower chooses to pay off the shortage over a shorter period of time (not to be less than 12 months) ■ Take into account any remaining unpaid amount of the Escrow shortage in any subsequent Escrow analysis to ensure that the Borrower is able to continue to pay all Escrow shortage amounts over the remaining portion of either the current remaining Escrow shortage repayment period or a period up to 60 months. The Servicer may not accelerate or compress the remaining Escrow shortage amount into a new Escrow payment or shorter repayment period as a result of a future Escrow analysis. If the Borrower is unable to afford a Disaster Payment deferral based on the increased monthly payment resulting from an Escrow shortage repayment, the Servicer must evaluate the Borrower for a Freddie Mac Flex Modification. Any Escrow account shortage that is identified at the time of the Payment Deferral must not be capitalized, and the Servicer is not required to fund any existing Escrow account shortage. Any Escrow advances must be included in the deferred balance, as described in the “Delinquent Disaster Payment Deferral” section above. In addition, the Servicer is not required to revoke any Escrow account waiver. (iii)Completing a Disaster Payment Deferral The Servicer must send a Payment Deferral agreement (Exhibit 1100 or the Servicer’s customized equivalent of the Payment Deferral agreement) to the Borrower no later than five days after completion (e.g., a settled workout option) of the Payment Deferral. If the Servicer elects to require the Borrower to sign and return the Payment Deferral agreement, it must receive the fully executed Payment Deferral agreement prior to the settlement date. Use of the Payment Deferral agreement is optional. It reflects the minimum level of information that the Servicer must communicate to the Borrower, and it illustrates a level of specificity that is deemed to be in compliance with the requirements of the Guide. The Servicer must ensure the Payment Deferral agreement complies with applicable federal, State or local law. When processing a Payment Deferral agreement, the Servicer must also comply with the following requirements:
AMaintaining lien status The Servicer’s application of a Disaster…224 ch
(A) Maintaining lien status The Servicer’s application of a Disaster Payment Deferral to the Mortgage must not impair Freddie Mac’s First Lien position or enforceability against the Borrower(s) in accordance with its terms.
BTitle endorsement Title endorsement is not required57 ch
(B) Title endorsement Title endorsement is not required.
CDocument Custodian After the Servicer has sent the executed…21,863 ch
(C) Document Custodian After the Servicer has sent the executed Payment Deferral agreement to the Borrower as required in this section: ■ If the Payment Deferral agreement is not required to be signed by the Borrower, the Servicer must send a copy of the Servicer-executed Payment Deferral agreement to the Document Custodian within 25 days of the effective date of the Payment Deferral completion ■ If the Payment Deferral agreement is to be recorded, the Servicer must: • Send a certified copy of the fully executed Payment Deferral agreement to the Document Custodian within 25 days of the effective date of the Payment Deferral, and • Send the original Payment Deferral agreement that is returned from the recorder’s office to the Document Custodian within five Business Days of receipt ■ If the Payment Deferral agreement must be signed by the Borrower but not recorded, the Servicer must send the fully executed original Payment Deferral agreement to the Document Custodian within 25 days of the effective date of the Disaster Payment Deferral (iv) Processing month The Servicer must complete the Disaster Payment Deferral in the same month it determines the Borrower is eligible. If the Servicer is unable to complete the Disaster Payment Deferral before the 15th day of the evaluation month, then the Servicer is authorized to use an additional month to allow for sufficient processing time (a “processing month”) to complete the Disaster Payment Deferral. The Servicer must treat all Borrowers equally in applying the processing month, as evidenced by a written policy (i.e., the criteria for requiring a processing month must be the same for all Borrowers). The Borrower must make a complete monthly contractual payment during the processing month if, as of the date of evaluation, the Mortgage is 360 days delinquent or more. In this circumstance, the Servicer must complete the Disaster Payment Deferral within the processing month after the receipt of the Borrower’s full monthly contractual payment due during that month. While the current month’s payment remains due because of delinquency and/or cumulative deferred payment requirements, the Servicer must send the proactive offer with the condition that a payment or payments are required to become eligible to complete the Payment Deferral. Once the payment or payments have been received and the Mortgage becomes eligible, the Servicer can proceed to settlement. (v) Disaster Payment Deferral agreement The Servicer must process a Disaster Payment Deferral agreement in compliance with the requirements for processing a regular Payment Deferral agreement, as described in Section 9203.4(f). (vi) Evaluation hierarchy To be eligible for a Disaster Payment Deferral, a Borrower must have been current or less than 60 days delinquent (i.e., less than two months delinquent) as of the date of the Eligible Disaster. Otherwise, the Servicer must conduct all loss mitigation evaluations in accordance with Freddie Mac’s standard loss mitigation evaluation hierarchy, as described in Section 9201.2, or must submit an exception request for Freddie Mac approval. If quality right party contact is established with a Borrower who was current or less than 60 days delinquent (i.e., less than two months delinquent) as of the date of the Eligible Disaster and the Borrower is unable to resolve the Delinquency through a reinstatement or repayment plan, the Servicer must evaluate the Borrower for the loss mitigation options in the following Disaster evaluation hierarchy: 1. Disaster Payment Deferral 2. Freddie Mac Flex Modification 3. Standard Short Sale 4. Standard Deed-in-Lieu of Foreclosure Note: In most cases, Borrowers impacted by an Eligible Disaster who qualify to be evaluated for a Disaster Payment Deferral will be transitioning from a forbearance plan, but forbearance is not a prerequisite. (vii) Post-forbearance plan – solicitation for a Disaster Payment Deferral In order to promote a more seamless transition between loss mitigation options when a Borrower who was on a disaster-related forbearance completes the forbearance plan without a solution to the delinquency, the table below provides requirements for Servicers to conduct reviews for proactive Disaster Payment Deferral and Freddie Mac Flex Modification offers: Post forbearance plan – Disaster Payment Deferral If…. Then… The Borrower’s forbearance plan ends and the Servicer is unable to establish quality right party contact to evaluate for a postforbearance solution to the delinquency. The Servicer must evaluate the Borrower for a proactive offer for a Disaster Payment Deferral in accordance with the eligibility criteria described below. If eligible, the Servicer must send the Borrower a proactive offer for a Disaster Payment Deferral by the 15th day following expiration of the forbearance plan. Eligibility The Borrower must be eligible for a Disaster Payment Deferral in accordance with the requirements of this chapter, except: ■ The Servicer is not required to have established quality right party contact, as described in Section 9203.4(i), and ■ The Servicer is not required to confirm that the Borrower meets the Borrower eligibility requirements described in Section 9203.4(i)(i) Solicitation requirements The Servicer must solicit the Borrower using Exhibit 1102, Payment Deferral PostForbearance Solicitation Cover Letter, with Exhibit 1100, or its equivalent, making any appropriate changes to comply with applicable law. While use of Exhibits 1102 or 1100 is optional, it reflects the minimum level of information that the Servicer must communicate and illustrates a level of specificity that complies with the requirements of the Guide. The Servicer must include instruction on how to accept the offer in the Payment Deferral agreement. The Servicer is authorized to consider the following as acceptance by the Borrower, subject to applicable law: ■ The Borrower contacting the Servicer directly in accordance with any acceptable outreach and communication method, ■ The Borrower returning an executed Payment Deferral agreement, or ■ Any other method evidencing the Borrower’s acceptance as determined by the Servicer The Borrower must make their full monthly contractual payment during the month of solicitation and/or processing month if, as of the date of evaluation, the Mortgage is 12 months delinquent. In this circumstance, the Servicer must complete the Disaster Payment Deferral within the month of solicitation after receipt of the Borrower’s full contractual payment due during that month. Note: If the Servicer uses a processing month to complete the Payment Deferral, the Borrower must also make his or her full monthly contractual payment(s) during the processing month if the Mortgage is 360 days delinquent or more. The Servicer must complete the Payment Deferral within the processing month after receipt of the Borrower’s full monthly contractual payment during that month. When processing these evaluations using Resolve, the Borrower is ineligible for a Payment Deferral until their payment is received. While the current month’s payment remains due because of delinquency and/or cumulative deferred payment requirements, the Servicer must send the proactive offer with the condition that a payment or payments are required to complete the Payment Deferral. Once the payment or payments have been received and the Mortgage becomes eligible, the Servicer can proceed to settlement. Post forbearance plan – Freddie Mac Flex Modification If… Then… ■ The Borrowers forbearance plan ends, and ■ The Servicer has not established quality right party contact to evaluate for a post-forbearance solution to the delinquency, and ■ The Borrower is ineligible for a proactive offer for a Disaster Payment Deferral The Servicer must evaluate the Borrower for a proactive offer for a Freddie Mac Flex Modification in accordance with the eligibility criteria described below. If eligible, the Servicer must send the Borrower a proactive offer for a Freddie Mac Flex Modification by the 15th day of the month following the expiration of the forbearance plan. ■ The Borrower’s forbearance plan ends, and ■ The Servicer has not established quality right party contact to evaluate for a post-forbearance solution to the delinquency, and ■ The Borrower was eligible for a proactive offer for a Disaster Payment Deferral but did not accept the offer by the acceptance date provided in the Payment Deferral agreement The Servicer must evaluate the Borrower for a proactive offer for a Freddie Mac Flex Modification in accordance with the eligibility criteria described below. If eligible, the Servicer must send the Borrower a proactive offer for a Freddie Mac Flex Modification by the 15th day following the expiration of the Payment Deferral offer. Eligibility The Servicer must evaluate the Borrower for eligibility for a proactive offer for a Freddie Mac Flex Modification in accordance with the requirements of Section 9206.1(c)(v). Solicitation The Servicer must send the Borrower Exhibit 1191A, Freddie Mac Post-Disaster Forbearance Flex Modification Solicitation Cover Letter, and the Exhibit 93 template for the Freddie Mac Flex Modification Trial Period Plan Solicitation Offer – not based on an evaluation of a Borrower Response Package evaluation notice, or its equivalent. Exhibits 1191A and 93 may be altered at the Servicer’s discretion as it deems necessary to meet the requirements of this section and Chapter 9206 and to comply with disclosure and other requirements under applicable law. (viii) Failed repayment plan - solicitation for a Disaster Payment Deferral In order to promote a more seamless transition between loss mitigation options when a Borrower is unable to resolve their Delinquency with a repayment plan, the table below provides requirements for Servicers to conduct reviews for proactive Payment Deferral and Freddie Mac Flex Modification offers following an unsuccessful repayment plan. Failed repayment plan – Payment Deferral If…. Then… The Borrower accepts an offer for a repayment plan but does not make the total monthly repayment plan payment by the end of the month in which it is due (“fails a repayment plan”) and the Servicer is unable to establish quality right party contact. The Servicer must evaluate the Borrower for a proactive offer for a Disaster Payment Deferral, in accordance with the eligibility criteria described below. If eligible, the Servicer must send the Borrower a proactive offer for a Payment Deferral by the 15th day of the following month (i.e., the 15th day of the month following the month Borrower fails a repayment plan). Eligibility The Borrower must be eligible for a Payment Deferral in accordance with the requirements of this chapter. However: ■ The Servicer is not required to have established quality right party contact, as described in Section 9203.4(i), and ■ The Servicer is not required to confirm that the Borrower meets the Borrower eligibility requirements described in Section 9203.4(i)(i) Solicitation requirements The Servicer must solicit the Borrower using Exhibit 1105, Payment Deferral PostRepayment Plan Solicitation Cover Letter, with Exhibit 1100 or its equivalent, making any appropriate changes to comply with applicable law. While use of Exhibits 1105 and 1100 is optional, it reflects the minimum level of information that the Servicer must communicate and illustrates a level of specificity that complies with the requirements of the Guide. The Servicer must include instruction on how to accept the offer in the Payment Deferral agreement. The Servicer is authorized to consider the following as acceptance by the Borrower, subject to applicable law: ■ The Borrower contacting the Servicer directly in accordance with any acceptable outreach and communication method, ■ The Borrower returning an executed Payment Deferral agreement, or ■ Any other method evidencing the Borrower’s acceptance as determined by the Servicer The Borrower must make their full monthly contractual payment during the month of solicitation if, as of the date of evaluation, the Mortgage is 12 months delinquent. In this circumstance, the Servicer must complete the Disaster Payment Deferral within the month of solicitation after receipt of the Borrower’s full contractual payment due during that month. Note: If the Servicer uses a processing month to complete the Disaster Payment Deferral, the Borrower must also make his or her full monthly contractual payment(s) during the processing month if the Mortgage is 360 days delinquent or more. The Servicer must complete the Payment Deferral within the processing month after receipt of the Borrower’s full monthly contractual payment during that month. In these instances, when processing these evaluations using Resolve, the Borrower is ineligible for a Payment Deferral until their payment is received. While the current month’s payment remains due because of delinquency and/or cumulative deferred payment requirements, the Servicer must send the proactive offer with the condition that a payment or payments are required to complete the Payment Deferral. Once the payment or payments have been received and the Mortgage becomes eligible, the Servicer can proceed to settlement. Failed repayment plan – Freddie Mac Flex Modification If… Then… ■ The Borrower fails a repayment plan, and ■ The Servicer has not established quality right party contact, and ■ The Borrower is ineligible for a proactive offer for a Disaster Payment Deferral The Servicer must evaluate the Borrower for a proactive offer for a Freddie Mac Flex Modification in accordance with the eligibility criteria described below. If eligible, the Servicer must send the Borrower a proactive offer for a Freddie Mac Flex Modification by the 15th day of the following month (i.e., the 15th day of the month following the month Borrower fails a repayment plan). ■ The Borrower fails a repayment plan, and ■ The Servicer has not established quality right party contact, and ■ The Borrower was eligible for a proactive offer for a Disaster Payment Deferral but did not accept the offer by the acceptance date provided in the Payment Deferral agreement The Servicer must evaluate the Borrower for a proactive offer for a Freddie Mac Flex Modification in accordance with the eligibility criteria described below. If eligible, the Servicer must send the Borrower a proactive offer for a Freddie Mac Flex Modification by the 15th day following the expiration of the Payment Deferral offer. Eligibility The Servicer must evaluate the Borrower for eligibility for a proactive offer for a Freddie Mac Flex Modification in accordance with the requirements of Section 9206.1(c)(v). Solicitation The Servicer must send the Borrower Exhibit 1191 and the Exhibit 93 template for the Freddie Mac Flex Modification Trial Period Plan Solicitation Offer – not based on an evaluation of a Borrower Response Package evaluation notice, or its equivalent. Exhibits 1191 and 93 may be altered at the Servicer’s discretion as it deems necessary to meet the requirements of this section and Chapter 9206, and to comply with disclosure and other requirements under applicable law. (ix) Failed Disaster Payment Deferral – solicitations In order to promote a more seamless transition between loss mitigation options when a Borrower who accepted a Disaster Payment Deferral and is unable to remain current, the table below provides requirements for Servicers to conduct reviews for proactive Freddie Mac Flex Modification offers following an unsuccessful Disaster Payment Deferral. Failed Payment Deferral – Freddie Mac Flex Modification If… Then… The Borrower has accepted a Disaster Payment Deferral and: ■ Subsequently becomes 60 days delinquent within 6 months of the Payment Deferral effective date, and ■ The Servicer is unable to establish quality right party contact The Servicer must evaluate the Borrower for a proactive offer for a Freddie Mac Flex Modification in accordance with the eligibility criteria described below. If eligible, the Servicer must send the Borrower a proactive offer for a Freddie Mac Flex Modification by the 75th day of delinquency. Eligibility The Servicer must evaluate the Borrower for eligibility for a proactive offer for a Freddie Mac Flex Modification in accordance with the requirements of Section 9206.1(c)(v). Solicitation The Servicer must send the Borrower Exhibit 1191 and the Exhibit 93 template for the Freddie Mac Flex Modification Trial Period Plan Solicitation Offer – not based on an evaluation of a Borrower Response Package evaluation notice, or its equivalent. Exhibits 1191 or 93 may be altered at the Servicer’s discretion as it deems necessary to meet the requirements of this section and Chapter 9206, and to comply with disclosure and other requirements under applicable law. (x) Reduced Freddie Mac Flex Modification requirements In lieu of the Guide requirements for Freddie Mac Flex Modification eligibility in Sections 9206.1(c) and 9206.1(d), Mortgages will be excluded from eligibility only under the following circumstances: ■ The Mortgage is an FHA, VA or Guaranteed Rural Housing Mortgage ■ The Mortgage is subject to recourse ■ The Borrower is currently performing under another forbearance plan, Trial Period Plan or repayment plan ■ The Mortgage is subject to an approved short sale or deed-in-lieu of foreclosure ■ The Mortgage is currently subject to an unexpired offer to the Borrower for another modification or other foreclosure prevention alternative, such as a forbearance plan or repayment plan If the Servicer was not collecting Escrows on the existing Mortgage, the Borrower is not required to establish an Escrow account as a condition of the modification unless otherwise required by applicable law or the Servicer confirms that the taxes and insurance premiums have not been paid and are past due. (xi) Resolve To model the terms of the Disaster Payment Deferral and complete the settlement process, Servicers must use the “Payment Deferral” path in Resolve. Additionally, each Servicer shall comply with the requirements in Section 9203.4(e) to complete the submission and settlement process for a Disaster Payment Deferral. (xii) Reporting requirements In most cases, the Disaster Payment Deferral does not have an associated unique EDR status code. For each Mortgage subject to the Disaster Payment Deferral, the Servicer must continue reporting the appropriate delinquency status through the Loan Level Reporting tool in accordance with requirements in Section 8303.3(g) and default information to Freddie Mac through EDR in accordance with requirements in Section 9102.6. Once the Disaster Payment Deferral has been completed and the Mortgage is brought current, the Servicer must report the Mortgage as current through the Loan Level Reporting tool. Resolve automatically reports Status Code H6, Payment Deferral Offer, to EDR on the third Business Day of the following month in which the event occurred. Therefore, the Servicer is not required to report Status Code H6 in connection with a Payment Deferral. However, the Servicer is not prohibited from reporting and may report Status Code H6, Payment Deferral Offer, to notify Freddie Mac that the Mortgage is subject to an active Disaster Payment Deferral offer in the following instances: ■ The forbearance period ends prior to settlement of an accepted Disaster Payment Deferral (e.g., the Servicer elected to use a processing month and the forbearance plan expires), or ■ The Servicer has made a proactive offer following the expiration of a forbearance plan in accordance with the “Solicitation for a Disaster Payment Deferral” section above In these instances, if the Servicer has elected to report Status Code H6, it should continue to report the code until the offer has expired or the Payment Deferral has been completed. (xiii) Other requirements for the Disaster Payment Deferral (A) Delinquency status reporting The Disaster Payment Deferral does not have an associated unique EDR status code. For each Mortgage subject to the Disaster Payment Deferral, the Servicer must continue reporting the appropriate delinquency status information to Freddie Mac through the EDR tool in accordance with requirements in Section 9102.6 and Exhibit 88. After the Disaster Payment Deferral has been completed and the Mortgage is brought current, the EDR status code must reflect the Mortgage as current. If a Borrower redefaults and enters a new forbearance plan, the Servicer must report the new plan through the EDR tool in accordance with the requirements described above. (B) Request for reimbursement of expenses Servicers may use PAID (Payments Automated Intelligent and Dynamic) (see Exhibit 88) to request reimbursement for the following fees associated with the Disaster Payment Deferral: Reimbursement expense codes and limits Expense description Expense code Expense limit and notes Recordation fees 300003 Actual cost Title costs, if applicable 300004 Reimbursable amounts are in accordance with the limits specified in Exhibit 57A Notary fees 42001 $150 If the Servicer submits a reimbursement request for Disaster Payment Deferral expenses and the Disaster Payment Deferral settlement date does not exist in Freddie Mac’s systems, the expense reimbursement request will not be eligible for payment. All Disaster Payment Deferrals must have been submitted to Freddie Mac for settlement in its systems to be eligible for expense reimbursement. (C) Credit reporting For each Mortgage that is subject to the Disaster Payment Deferral, the Servicer must provide a “full file” status report describing the status of the Mortgage to each of the four major credit repositories in accordance with the credit bureau standards as provided by the Consumer Data Industry Association.
DIncentive payment The Servicer is eligible to receive a $500…129 ch
(D) Incentive payment The Servicer is eligible to receive a $500 incentive payment for each completed Disaster Payment Deferral.
EServicing fee The Servicer will continue to receive the Servicing…142 ch
(E) Servicing fee The Servicer will continue to receive the Servicing fee it was receiving prior to completing the Disaster Payment Deferral.
FFuture Freddie Mac Flex Modification evaluations If the Servicer…2,390 ch
(F) Future Freddie Mac Flex Modification evaluations If the Servicer is evaluating a Borrower for a future Freddie Mac Flex Modification, the Disaster Payment Deferral will not count as a previous loan modification for purposes of calculating the number of times the Mortgage has previously been modified. (xiv) Future Payment Deferral evaluations If the Servicer is evaluating a Borrower for a future non-Disaster Payment Deferral in accordance with the requirements of Sections 9203.4(b) through 9203.4(h), the Disaster Payment Deferral will not cause the Borrower to be ineligible. (xv) Additional requirements for Mortgages with buydown funds The additional requirements for Mortgages with buydown funds are as follows: ■ When processing a Disaster Payment Deferral for Mortgages subject to a temporary subsidy buydown plan in accordance with Section 4204.3, the Servicer must not apply funds in a buydown account to reduce the total amount to be deferred in accordance with the requirements of a Disaster Payment Deferral as specified in Section 9203.4(i)(i) unless it is required under the terms of the applicable buydown agreement ■ When evaluating a Borrower with a Mortgage with a temporary subsidy buydown plan for a Payment Deferral, the Servicer must confirm the Borrower’s financial capacity to continue making the existing contractual monthly Mortgage payment, including amounts due as a result of an Escrow shortage, as specified in Section 9203.4(i)(i) ■ Upon completion of the Disaster Payment Deferral, the Borrower must resume their payment amount as specified in the terms of the buydown agreement, subject to applicable law and the terms of the buydown agreement* ■ If the Buydown term has expired or if, for any reason, the buydown funds are not available or the buydown funds are not paid, the Borrower is responsible to continue to make full monthly Mortgage payments as required by the terms of the Note ■ Any remaining funds held in association with a buydown account, upon the end of the buydown term or the liquidation of the Mortgage, whichever occurs first, the Servicer must distribute in accordance with applicable law and per the buydown agreement or apply to the Mortgage consistent with Section 4204.3(e) *Application of each monthly payment must continue to be applied in accordance with the terms of the buydown agreement, applicable law and the Guide.
jElectronic Payment Deferral Agreements (i) Definitions The…8,303 ch
(j) Electronic Payment Deferral Agreements (i) Definitions The following defined terms are used throughout this subsection: Defined terms related to Electronic Payment Deferral Agreements E Electronic Relating to technology having electrical, digital, magnetic, wireless, optical, electromagnetic, or similar capabilities, as defined in the “UETA” and/or “E-SIGN”. Electronic Record A “Record” created, generated, sent, communicated, received, or stored by “Electronic” means, as defined in the “UETA” and/or “E-SIGN.” The term also includes a paper document converted into an Electronic Record. Electronic Payment Deferral Agreement An agreement that is an Electronic Record that complies with the applicable Payment Deferral requirements of the Guide, as set forth in and subject to Chapter 9203. eNote An Electronic Record that would be a promissory note if it was issued in paper, and that the Borrower has agreed to issue it as a Transferable Record. eVault An Electronic storage system that uses computer hardware and software to store and maintain eNotes and other Electronic Records. M MERS eDelivery A MERS® system (operated by MERSCORP Holdings, Inc.) that is used by MERS eRegistry members to deliver documents and data from one MERS eRegistry member to another using the same infrastructure, open system-to-system interface, and standards of the MERS eRegistry. Note: Refer to Section 1401.3(h) for the meaning of loss mitigation documents (ii) Electronic Payment Deferral documents In lieu of paper documents, a Servicer may prepare, sign and send Payment Deferral documents to the Borrower for the Borrower’s Electronic signature and Electronic return to the Servicer, provided these transactions comply with the Guide, including the requirements in Section 1401.3(h) and Section 9206.4(d). All Electronic loss mitigation documents, including Payment Deferral documents and any other Electronic Mortgage file documents, are considered Electronic Records and must be able to be retrieved and printed in a manner that accurately reflects the information they originally contained. Additionally, all Electronic Records must be accessible, either electronically or on paper, and made available to Freddie Mac upon request. Freddie Mac will not reimburse any costs resulting from a Servicer’s decision to use an Electronic Payment Deferral Agreement, and the Borrower may not be charged for any associated costs. (iii)General requirements for all Electronic Payment Deferral Agreements Servicers must: ■ Process, modify and store Electronic Payment Deferral Agreements for Freddie Mac Mortgages under requirements that are no less stringent than applicable industry standards when electronically processing, modifying and storing its own Electronic Payment Deferral Agreements for Mortgages that it owns or services for others ■ Consult with their legal counsel to ensure that the use, processing and storage of an Electronic Payment Deferral Agreement complies with all applicable federal, State and local laws ■ Provide for Electronic notarization when applicable and required, subject to applicable law and the requirements set forth in Section 1401.3(f) ■ Comply with all requirements in the Servicing Contract to service the Mortgage, as modified by an Electronic Payment Deferral Agreement, including, but not limited to, Servicing obligations related to a payoff or short sale (e.g., cancelation of the Mortgage, Note and Electronic Payment Deferral Agreement), grant of a deed-in-lieu of foreclosure, foreclosure, repurchase of an electronically modified Mortgage and litigation ■ Ensure that the signing platform has a robust audit trail of all key events starting from the creation of the Electronic Payment Deferral Agreement through and including Servicer and Borrower execution (as applicable) so that the Servicer can reproduce upon request If the Servicer must have the Payment Deferral agreement recorded or in recordable format to comply with Section 9203.4(f)(i), the Servicer may use an Electronic Payment Deferral Agreement, provided the Servicer is able to comply with the recording jurisdiction’s recordation, Electronic format requirements and the requirements set forth in Section 1401.3(e). (iv) Document custodial requirements for paper Notes Document custodial requirements for managing paper Notes Requirement If the note is not Electronic Borrower signature is not required Within 25 days of the effective date of the Payment Deferral, the Servicer must send an Electronic copy of the Servicer executed Electronic Payment Deferral Agreement to the Document Custodian to be maintained or logically associated with the Note. Borrower signature is required and recordation is not required Within 25 days of the effective date of the Payment Deferral, the Servicer must send an Electronic copy of the fully executed Electronic Payment Deferral Agreement to the Document Custodian to be maintained or logically associated with the Note. Recordation is required and will not be recorded electronically ■ Within 25 days of the effective date of the Payment Deferral, the Servicer must deliver an Electronic copy of the fully executed Electronic Payment Deferral Agreement to the Document Custodian to be maintained or logically associated with the Note, and ■ The Servicer must also deliver the recorded Electronic Payment Deferral Agreement with recording information therein or another form of recorder’s office confirmation with recording information therein (Recording Confirmation) to the Document Custodian within five Business Days of receipt from the recorder’s office. Recordation is required and will be recorded electronically ■ Within 25 days of the effective date of the Payment Deferral, the Servicer must deliver an Electronic copy of the fully executed Electronic Payment Deferral Agreement to the Document Custodian to be maintained or logically associated with the Note, and Document custodial requirements for managing paper Notes Requirement If the note is not Electronic ■ The Servicer must also deliver the electronically recorded Electronic Payment Deferral Agreement with recording information therein or Recording Confirmation to the Document Custodian within five Business Days of receipt from the recorder’s office. If the Document Custodian is not able to accept Electronic documents, the Servicer must deliver a paper copy of the Electronic Payment Deferral Agreement to the Document Custodian. Note: Refer to Section 1402.5(c) for delivery requirements of Electronic Payment Deferral Agreements related to eMortgages. (v) Storage and safekeeping of Electronic Payment Deferral Agreement Servicers must store Electronic Payment Deferral Agreements in an eVault or similar eStorage System (as defined in Section 1402.1(b)) and must store copies of Electronic Payment Deferral Agreements (including printed paper copies of facsimiles thereof) in the Mortgage file in accordance with the Guide requirements for storing Mortgage file documents. Electronic Payment Deferral Agreement must be logically associated with the paper Mortgage file so that all Servicing records (both paper and Electronic) that constitute the Mortgage file are identified and associated with the Mortgage transaction. (vi) Transfers of Servicing Upon a Transfer of Servicing involving Mortgages with an Electronic Payment Deferral Agreement, the Transferor Servicer must comply with Section 7101.1(b)(ii)(B) and inform the Transferee Servicer of the name of the eVault or eStorage System holding the Electronic Payment Deferral Agreement. The Transferor Servicer must ensure that its eVault or eStorage System provider transfers the Electronic Payment Deferral Agreement and all related data to the Transferee Servicer’s eVault or eStorage System provider in a manner that ensures the ongoing validity and enforceability of the Electronic Payment Deferral Agreement and its associated Electronic Signature (as defined in Section 1401.1(b)). A Transferor Servicer may not satisfy its obligations under this section by relying on Section 7101.5(a) by generating paper copies of the payment deferral agreement for the Transferee Servicer. (vii) Disaster recovery/business continuity plan Refer to Section 1302.3 for Seller/Servicer business continuity planning requirements.
Freddie Mac Single-Family Seller/Servicer Guide 9203.4 — Payment Deferral eligibility, processing, conditions and requirements (part 2 of 3)
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§11/16/26) Refer to Bulletins 2026-G and 2026-11, which announced…1,048 ch
11/16/26) Refer to Bulletins 2026-G and 2026-11, which announced updates related to Freddie Mac’s new event-based default related reporting requirements. Beginning November 16, 2026, Servicers may implement the new requirements if they are operationally ready to do so. If a Servicer adopts the new event-based default related reporting standards before the mandatory effective date of September 27, 2027, it must comply with the associated Guide requirements that will be effective on September 27, 2027 and, upon such adoption, must discontinue monthly EDR reporting. This section contains requirements related to: ■ What is a Payment Deferral? ■ Servicer approval authority for Payment Deferral ■ Eligibility requirements for a Payment Deferral ■ Eligibility exclusions for a Payment Deferral ■ Determining the terms of a Payment Deferral ■ Completing Payment Deferral ■ Submission of Payment Deferral terms and settlement ■ Other payment deferral conditions and requirements ■ Disaster Payment Deferral ■ Electronic Payment Deferral Agreements
aWhat is a Payment Deferral? A Payment Deferral is a relief option…586 ch
(a) What is a Payment Deferral? A Payment Deferral is a relief option to assist a Borrower who is at least 60 days but less than or equal to 180 days delinquent to cure the Delinquency by deferring the delinquent principal and interest amounts of the contractual monthly Mortgage payment(s) and eligible advances into a newly created or an existing non-interest bearing UPB. Those amounts will become due and payable at the earlier of the Mortgage maturity date, payoff date or transfer or sale of the Mortgaged Premises. All other terms of the existing Mortgage must remain unchanged.
bServicer approval authority for Payment Deferral The Servicer…459 ch
(b) Servicer approval authority for Payment Deferral The Servicer must evaluate the Borrower for a Payment Deferral under Sections 9203.4(a) through 9203.4(h) in accordance with the evaluation hierarchy in Sections 9201.2 and 9203.1(a). Unless otherwise notified by Freddie Mac, all Servicers are delegated to approve and offer a Payment Deferral to eligible Borrowers in accordance with the requirements of the Guide and other applicable Purchase Documents.
cEligibility requirements for a Payment Deferral The Servicer must…5,233 ch
(c) Eligibility requirements for a Payment Deferral The Servicer must establish achieve quality right party contact with the Borrower in accordance with the requirements described in Section 9102.3(b). (i) Borrower eligibility In addition to the information required to achieve quality right party contact, the Servicer must confirm that the Borrower: ■ Has a resolved hardship ■ Has the financial capacity to continue making the existing contractual monthly Mortgage payment, including amounts due as a result of an Escrow shortage, if applicable ■ Is unable to afford a repayment plan or full reinstatement of the Mortgage (ii) Mortgage and property eligibility The Mortgage: ■ Must be at least 60 days delinquent but less than or equal to 180 days delinquent as of the evaluation date for the Payment Deferral. Note: Refer to Section 9203.4(g)(ii) for processing instructions when additional payments may be required during the month of evaluation and/or processing month. ■ Must have been originated at least 12 months prior to the evaluation date for the Payment Deferral ■ Must be a conventional First Lien Mortgage currently owned or guaranteed by Freddie Mac; and ■ May be a fixed-rate Mortgage, ARM or Step-Rate Mortgage The property may be a Primary Residence, second home or Investment Property and may be vacant or condemned. (iii) Borrower documentation The Servicer is not required to collect a complete Borrower Response Package to evaluate the Borrower for a Payment Deferral. If the Borrower submits a complete Borrower Response Package, the Servicer: ■ Must evaluate the Borrower in accordance with the requirements for reviewing and evaluating a complete Borrower Response Package as specified in the Guide ■ Is authorized to use an Evaluation Notice (refer to Exhibit 93, Evaluation Notices) in response to a complete Borrower Response Package and must make the appropriate changes to reflect the terms of the Payment Deferral. For those Payment Deferrals offered without a complete Borrower Response Package, the Servicer is not required to use an Evaluation Notice in addition to the Payment Deferral agreement but may do so at their discretion. (iv) Mortgages subject to indemnification agreement If the Mortgage is subject to an indemnification agreement and is otherwise eligible under the Payment Deferral requirements in Sections 9203.4(a) through 9203.4(h), the Servicer has the discretion to approve the Payment Deferral provided the following conditions are met: ■ The Mortgage receiving the Payment Deferral retains its credit enhancement ■ If the Servicer is not the credit enhancement provider, the Servicer must first obtain in writing any required approval under the terms of the credit enhancement from the entity providing the enhancement to enter into a Payment Deferral that complies with the requirements of Sections 9203.4(a) through 9203.4(h) ■ The Servicer remits to Freddie Mac an annual payment for the amount of all Payment Deferral-related costs (e.g., interest rate shortfall). The loss amount calculations for the Payment Deferral will be determined by Freddie Mac in the same manner as the calculations for modification loss amounts. The Payment Deferral loss amounts due will be calculated on a monthly basis and billed on an annual basis for the life of the Mortgage that is subject to a Payment Deferral. If the Mortgage is subject to a partial indemnification, each year the Servicer will be billed the appropriate percentage of the Payment Deferral loss amount that corresponds with the partial indemnification agreement. The Payment Deferral loss amounts will be determined by Freddie Mac in accordance with a process described in Bulletins 2021-14 and 2021-31. Note: The Servicer is not eligible for an incentive for completing a Payment Deferral on a Mortgage that is subject to an indemnification agreement. (v) Mortgage insurance If the Mortgage is subject to mortgage insurance and approval of the Payment Deferral is not covered by a delegation agreement, the Servicer must obtain delegation of authority from the MI or seek approval from the MI to complete the Payment Deferral. (vi) Texas Equity Section 50(a)(6) Mortgages If the Borrower is eligible and qualifies for a Payment Deferral, the Servicer must offer the Payment Deferral to the Borrower. If the Servicer receives Borrower notification classifying the Payment Deferral as a loan modification and claiming that the terms of the modification agreement do not comply with the provisions of Article XVI Section 50(a)(6) of the Texas Constitution, the Servicer must notify Freddie Mac within seven Business Days of receipt of such objection or complaint via Freddie Mac Servicing Data Corrections and include the following: ■ Freddie Mac loan number ■ Servicer loan number ■ Transaction type (e.g., Texas Home Equity modification) ■ Accounting Cycle in which Freddie Mac settled the workout ■ Servicer’s analysis (e.g., Borrower complaint related to Section 50(a)(6) of the Texas Constitution) Upon receipt of Freddie Mac’s instructions, the Servicer must comply with any required response time frames to claims of defects and any other complaint in accordance with Section 8104.1(a) and the Texas Constitution.
dEligibility exclusions for a Payment Deferral The following…2,195 ch
(d) Eligibility exclusions for a Payment Deferral The following Mortgages and Borrowers are ineligible for a Payment Deferral: ■ FHA, VA and Guaranteed Rural Housing Mortgages ■ Mortgages subject to recourse ■ Mortgages that have received a prior non-disaster related Payment Deferral with an effective date within 12 months of the evaluation date ■ Borrowers who, within the 12 months prior to the evaluation date for a Payment Deferral, failed a non-disaster related modification Trial Period Plan (e.g., Freddie Mac Flex Modification Trial Period Plan and the terms of that Trial Period Plan were determined in accordance with Section 9206.2(a)) Note: Converting from a modification Trial Period Plan to a forbearance plan, regardless of whether subject to an Eligible Disaster or not, is not considered to be a failed Trial Period Plan modification. ■ Mortgages previously modified under the Freddie Mac Flex Modification®, or other nondisaster related modification, where the Modification Effective Date is within the previous 12 months of the evaluation date for a Payment Deferral ■ Mortgages that are subject to an approved short sale or deed-in-lieu of foreclosure transaction ■ Mortgages that are currently subject to an unexpired offer to the Borrower for another Mortgage modification or repayment plan ■ Borrowers who are currently performing under another modification Trial Period Plan or repayment plan ■ Mortgages for which the Payment Deferral, if completed, would result in a cumulative total of more than 12 months of deferred principal and interest payments, including amounts deferred as a result of previous non-disaster related Payment Deferrals ■ Mortgages with a maturity date that is within 36 months of the evaluation date ■ Mortgages with a projected payoff date based on payments due under the existing amortization schedule that is within 36 months of the evaluation date. Note: If the Mortgage is within 36 months of its maturity date or projected payoff date but the Servicer determines based on the Borrower’s individual circumstances that the Borrower should be considered for a Payment Deferral, the Servicer may transmit an exception request to Freddie Mac.
eDetermining the terms of a Payment Deferral (i) Servicer…4,664 ch
(e) Determining the terms of a Payment Deferral (i) Servicer requirements for determining the terms of a Payment Deferral The Servicer must follow the steps below when determining the terms of the Payment Deferral. If the existing Mortgage includes a non-interest bearing UPB as a result of a prior modification, the terms impacting that non-interest bearing UPB will remain unchanged. The Servicer must apply the Payment Deferral forbearance in accordance with the following steps: 1. Deferring delinquent amounts. Defer at least 2 months and up to 6 months of pastdue principal and interest payment(s) and any other expenses or amounts that are permitted to be capitalized under the Freddie Mac Flex Modification capitalization rules in Section 9206.3(b)(ii) into an existing or newly created non-interest bearing UPB (i.e., deferred UPB). The deferred UPB will become due on the earlier of: ■ The Mortgage maturity date ■ The Mortgage payoff date (e.g., refinance or payoff of the interest-bearing UPB); or ■ Upon transfer or sale of the Mortgaged Premises 2. Reporting the Payment Deferral. The Servicer must advance the DDLPI in order to bring the Mortgage to current status. 3. Remaining payment schedule. Ensure the remaining payment schedule associated with the interest-bearing UPB remains unchanged, from the Mortgage’s payment schedule before applying the Payment Deferral. 4. Late charges. The Servicer must waive all accrued and unpaid late charges upon completion of the Payment Deferral. 5. Remaining Mortgage terms. When offering the Payment Deferral, the Servicer must ensure all other remaining terms of the existing Mortgage remain unchanged including, but not limited to the: ■ Remaining amortization schedule ■ Monthly P&I portion of the existing contractual monthly Mortgage payment ■ Interest rate (including maintaining the existing rate adjustment schedule for an ARM or a Step-Rate Mortgage) ■ Maturity date; and ■ Due dates of the remaining payment due under the Mortgage The maximum number of cumulative Principal and Interest Payments that may be deferred for a Mortgage subject to non-disaster Payment Deferrals over the life of the Mortgage is 12. (ii) Escrow Prior to or during the Servicer’s determination of the Borrower’s eligibility for a Payment Deferral, the Servicer must analyze the Borrower’s Escrow to estimate if there is an Escrow shortage. If the Servicer completed an estimated analysis during evaluation, then upon completion of the Payment Deferral, the Servicer must perform a new Escrow analysis in accordance with the Real Estate Settlement Procedures Act (RESPA) and any applicable federal, State or local laws. If, as a result of the analysis, the Servicer determines that there is an Escrow shortage, the Servicer must disclose the amount of the shortage to the Borrower before the Borrower accepts the Payment Deferral. If the Borrower is unable to pay the Escrow shortage as a lump sum, then the Borrower must pay the shortage as part of the monthly principal, interest, taxes and insurance (PITI) payment. If the Borrower must make monthly Escrow shortage payments, then the Servicer must: ■ Spread the repayment of the Escrow shortage amount in equal monthly payments over a period of 60 months, unless the Borrower chooses to pay off the shortage over a shorter period of time, not to be less than 12 months ■ Take into account any remaining unpaid amount of the Escrow shortage in any subsequent Escrow analysis to ensure that the Borrower is able to continue to pay all Escrow shortage amounts over the remaining portion of either the current remaining Escrow shortage repayment period or a period up to 60 months. The Servicer may not accelerate or compress the remaining Escrow shortage amount into a new Escrow payment or shorter repayment period as a result of a future Escrow analysis. If the Borrower is unable to afford a Payment Deferral based on the increased monthly payment resulting from an Escrow shortage repayment, the Servicer must evaluate the Borrower for a Freddie Mac Flex Modification. To complete a Payment Deferral, the Servicer must perform an actual Escrow analysis (as opposed to an estimate) in accordance with RESPA and any applicable federal, State or local law upon completion of the Payment Deferral and, if applicable, establish a repayment plan in accordance with the above requirements. Any Escrow shortage that is identified at the time of the Payment Deferral must not be deferred to the non-interestbearing UPB, and the Servicer is not required to fund any existing Escrow shortage. The Servicer is not required to revoke a previous waiver of Escrow, if applicable.
fCompleting Payment Deferral The Servicer must complete the…4,403 ch
(f) Completing Payment Deferral The Servicer must complete the Payment Deferral in the same month it determines the Borrower is eligible. If the Servicer is unable to complete the Payment Deferral within the same month of its determination, the Servicer may, at its option and in accordance with the “processing month” requirements below, use an additional month to allow for sufficient processing time (“processing month”) to complete the Payment Deferral. (i) Processing month requirements If the Servicer is unable to complete (i.e., submit the case via Freddie Mac’s servicing system) the Payment Deferral before the 15th day of the evaluation month, then the Servicer is authorized to use an additional month to allow for sufficient processing time (a “processing month”) to complete a Payment Deferral. The Servicer must treat all Borrowers equally in applying the processing month, as evidenced by a written policy (i.e., the criteria for requiring a processing month must be the same for all Borrowers). Additionally, the Servicer is not permitted to defer more than 6 months of principal and interest payments as part of a Payment Deferral or to exceed 12 months of cumulative deferred principal and interest payments from all Payment Deferrals completed on the Mortgage. As a result, the Borrower must make their full monthly contractual payment during the processing month if, as of the evaluation date: ■ The Mortgage is already 180 days delinquent, or ■ The Payment Deferral would cause the Mortgage to exceed 12 months of cumulative deferred past-due Principal and Interest Payments While the current month’s payment remains due because of delinquency and/or cumulative deferred payment requirements, the Servicer must send the proactive offer with the condition that a payment or payments are required for the Borrower to become eligible to complete the Payment Deferral. Once the payment or payments have been received and the Mortgage becomes eligible, the Servicer can proceed to settlement. Otherwise, the Borrower is not required to submit a payment during the processing month for a Payment Deferral. (ii) Payment Deferral agreement The Servicer must send Exhibit 1100, Payment Deferral Agreement, or equivalent to the Borrower no later than five days after the completion (i.e., a settled workout option) of the Payment Deferral. If the Servicer elects to require the Borrower to sign and return the Payment Deferral agreement, it must receive the fully executed Payment Deferral agreement prior to the settlement date. Use of Exhibit 1100 is optional. It reflects the minimum level of information that the Servicer must communicate to the Borrower, and it illustrates a level of specificity that is deemed to be in compliance with the requirements of the Guide. The Servicer must ensure the Payment Deferral agreement complies with applicable federal, State or local laws. When processing a Payment Deferral agreement, the Servicer must also comply with the following requirements: (iii) Maintaining lien status The Servicer’s application of a Payment Deferral to the Mortgage must not impair Freddie Mac’s First Lien position or enforceability against the Borrower(s) in accordance with its terms. (iv) Title endorsement Title endorsement is not required. (v) Document Custodian After the Servicer has sent the executed Payment Deferral agreement to the Borrower in accordance with the requirements in this section, the Servicer must comply with the following requirements: ■ If the Payment Deferral agreement is not required to be signed by the Borrower, the Servicer must send a copy of the Servicer executed Payment Deferral agreement to the Document Custodian within 25 days of the effective date of the Payment Deferral completion ■ If the Payment Deferral agreement is to be recorded, the Servicer must: • Send a certified copy of the fully executed Payment Deferral agreement to the Document Custodian within 25 days of the effective date of the Payment Deferral; and • Send the original Payment Deferral agreement that is returned from the recorder’s office to the Document Custodian within five Business Days of receipt ■ If the Payment Deferral agreement must be signed by the Borrower but not recorded, the Servicer must send the fully executed original Payment Deferral agreement to the Document Custodian within 25 days of the effective date of the Payment Deferral
gSubmission of Payment Deferral terms and settlement Payment…2,970 ch
(g) Submission of Payment Deferral terms and settlement Payment Deferrals can be processed and settled daily at Freddie Mac, except on the first Business Day of the month. Servicers can monitor the settlement status of all Payment Deferrals daily via the Modification Overview Report. Servicers must use Resolve® for all Mortgages for which the Borrowers are being evaluated for a Payment Deferral under this chapter. Resolve requires the submission of specific data elements in order to return a suggested workout solution. Based on the information input by the Servicer, Resolve will determine the terms of the Payment Deferral. Servicers and any Users that use or access Resolve are bound by all of the provisions of the Master System License (see Section 2401.1) and the System-Specific License for Servicing Tools (see Section 2404.2). Each Servicer shall use Resolve “in accordance with (A) the requirements in this section, (B) the Payment Deferral and other instructions provided in Resolve Online Help and any other Documentation, and (C) any other applicable provisions of the Guide, including Sections 2401.1 and 2404.2. (i) Instant settlement via Resolve To process the Payment Deferral for immediate settlement, the requirements in Sections 9203.4(a) and 9203.4(h) must be met. To complete the settlement of the Payment Deferral, the Servicer must submit the settlement request in Resolve. (ii) Payment Deferrals not eligible for instant settlement via Resolve If the settlement request is submitted but the workout is not eligible for instant settlement, the Servicer is expected to follow the response provided by Resolve and correct any issues that were highlighted in Resolve’s response and submit for settlement accordingly. As an example, a Borrower is not immediately eligible if, as of the evaluation date, either: ■ The Mortgage is 180 days delinquent or greater, or ■ The Payment Deferral would cause the Mortgage to exceed 12 months of cumulative deferred past-due principal and interest payments resulting from Payment Deferrals In these circumstances, the Borrower may become eligible upon subsequent receipt of a payment or payments that are due. In such instances, the Servicer can proceed to settling the Payment Deferral once the Borrower becomes eligible upon payment receipt. This may occur as a result of proactive solicitations required by Section 9203.3(c)(ii) or in other instances where a Borrower who is ineligible as a result of the Mortgage Delinquency and/or the cumulative number of payments deferred subsequently makes a payment or payments. By transmitting the data to Freddie Mac via Resolve for settlement, the Servicer represents and warrants that it has complied with all applicable requirements in the Guide and applicable Purchase Documents governing: ■ The Servicer’s delegated authority to process a Mortgage subject to the terms of the Payment Deferral, and ■ The Servicer’s use of Resolve to complete the settlement
hOther Payment Deferral conditions and requirements55 ch
(h) Other Payment Deferral conditions and requirements
iDelinquency status reporting The Payment Deferral does not have…42,638 ch
(i) Delinquency status reporting The Payment Deferral does not…6,777 ch
(i) Delinquency status reporting The Payment Deferral does not have an associated unique EDR status code. For each Mortgage subject to the Payment Deferral, the Servicer must continue reporting the appropriate delinquency status information to Freddie Mac through the EDR Tool in accordance with requirements in Section 9102.6 and Exhibit 88, Servicing Tools. After the Payment Deferral has been completed and the Mortgage is brought current the EDR status code must reflect the Mortgage as current. If a Borrower redefaults and enters a new forbearance plan, the Servicer must report the new plan through the EDR tool in accordance with the requirements described above. (ii) Request for reimbursement of expenses Servicers may use PAID (Payments Automated Intelligent and Dynamic) (see Exhibit 88) to request reimbursement for the following fees associated with the Payment Deferral: Reimbursement expense codes and limits Expense description Expense code Expense limit and notes Recordation fees 300003 Actual cost Title costs, if applicable 300004 Reimbursable amounts are in accordance with the limits specified in Exhibit 57A,Approved Attorney, Foreclosure, Mediation, Postponement Fees and Title Expenses Notary fees 42001 $150 If the Servicer submits a reimbursement request for Payment Deferral expenses and the Payment Deferral settlement date does not exist in Freddie Mac’s systems, the expense reimbursement request will not be eligible for payment, All Payment Deferrals must have been submitted to Freddie Mac for settlement in its systems to be eligible for expense reimbursement. (iii)Credit reporting For each Mortgage that is subject to the Payment Deferral, the Servicer must provide a “full file” status report describing the status of the Mortgage to each of the four major credit repositories in accordance with the credit bureau standards as provided by the Consumer Data Industry Association. (iv) Incentive payment The Servicer is eligible to receive a $500 incentive payment for each completed Payment Deferral. (v) Servicing fee The Servicer will continue to receive the Servicing fee it was receiving prior to completing the Payment Deferral. (vi) Future Freddie Mac Flex Modification evaluations If the Servicer is evaluating a Borrower for a future Freddie Mac Flex Modification, the Payment Deferral will not count as a previous loan modification for purposes of calculating the number of times the Mortgage has previously been modified. (vii) Failed Payment Deferral – Freddie Mac Flex Modification solicitations Failed Payment Deferrals – Freddie Mac Flex Modification solicitations If: Then: The Borrower has accepted a Payment Deferral and: ■ Subsequently becomes 60 days delinquent within 6 months of the Payment Deferral effective date, and ■ The Servicer is unable to establish quality right party contact The Servicer must evaluate the Borrower for a proactive offer for a Freddie Mac Flex Modification in accordance with the eligibility criteria described below. If eligible, the Servicer must send the Borrower a proactive offer for a Freddie Mac Flex Modification by the 75th day of Delinquency. Eligibility The Servicer must evaluate the Borrower for eligibility for a proactive offer for a Freddie Mac Flex Modification in accordance with the requirements of Section 9206.1(c)(iii) except when the Mortgage is not required to be 90 days or more delinquent. Solicitation The Servicer must send the Borrower Exhibit 1191, Freddie Mac Flex Modification Solicitation Cover Letter, and the Exhibit 93 template for the Freddie Mac Flex Modification Trial Period Plan Solicitation Offer – Not Based on an Evaluation of a Borrower Response Package evaluation notice or its equivalent. Exhibits 1191 and 93 may be altered at the Servicer’s discretion as it deems necessary to meet the requirements of this section and Chapter 9206 and to comply with disclosure and other requirements under applicable law. (viii) Additional requirements for Mortgages with buydown funds The additional requirements for Mortgages with buydown funds are as follows: ■ When processing a Payment Deferral for Mortgages subject to a temporary subsidy buydown plan in accordance with Section 4204.3, the Servicer must not apply funds in a buydown account to reduce the total amount to be deferred in accordance with the requirements of a Payment Deferral as specified in Section 9203.4(e)(i) unless it is required under the terms of the applicable buydown agreement ■ When evaluating a Borrower with a Mortgage with a temporary subsidy buydown plan for a Payment Deferral, the Servicer must confirm the Borrower’s financial capacity to continue making the existing contractual monthly Mortgage payment, including amounts due as a result of an Escrow shortage, as specified in Section 9203.4(c)(i) ■ Upon completion of the Payment Deferral, the Borrower must resume their payment amount as specified in the terms of the buydown agreement and in subject to applicable law* ■ If the Buydown term has expired or if, for any reason, the buydown funds are not available or the buydown funds are not paid, the Borrower is responsible to continue to make full monthly Mortgage payments as required by the terms of the Mortgage Note ■ Any remaining funds held in association with a buydown account, upon the end of the buydown term or the liquidation of the Mortgage, whichever occurs first, the Servicer must distribute in accordance with applicable law and per the buydown agreement or apply to the Mortgage consistent with Section 4204.3(e) *Application of each monthly payment must continue to be applied in accordance with the terms of the buydown agreement, applicable law and the Guide. (i) Disaster Payment Deferral A Disaster Payment Deferral is a relief option to assist Borrowers who were impacted and became delinquent due to an Eligible Disaster as defined in Section 8404.1. The Disaster Payment Deferral is designed to cure the Delinquency by deferring the delinquent principal and interest amounts of the contractual monthly Mortgage payment(s) into a newly created or an existing non-interest bearing UPB. Those amounts will become due and payable at the earlier of the Mortgage maturity date, payoff date or transfer or sale of the Mortgaged Premises. All other terms of the existing Mortgage must remain unchanged. Unless otherwise notified by Freddie Mac, all Freddie Mac Servicers are delegated to approve and offer a Freddie Mac Disaster Payment Deferral to eligible Borrowers in accordance with the requirements of the Guide and other applicable Purchase Documents. (i) Eligibility requirements and exclusions The Servicer must achieve quality right party contact with the Borrower in accordance with the requirements described in Section 9102.3(b).
ABorrower eligibility In addition to the information required to…338 ch
(A) Borrower eligibility In addition to the information required to achieve quality right party contact, the Servicer must confirm that the Borrower: ■ Has a resolved hardship ■ Is capable of continuing to make the existing contractual monthly Mortgage payment ■ Is unable to afford a repayment plan or full reinstatement of the Mortgage
BDelinquency and payment requirements The Mortgage must: ■ Have…827 ch
(B) Delinquency and payment requirements The Mortgage must: ■ Have been current or less than 60 days delinquent (i.e., less than two months delinquent) as of the date of the Eligible Disaster, and ■ Be at least 30 days delinquent (i.e., one month) but less than or equal to 360 days delinquent (i.e., 12 months) as of the date of evaluation. (Refer to Section 9203.4(g)(ii) for processing instructions when additional payments may be required during the month of evaluation and/or processing month.) Note: If a Borrower’s hardship is the result of an Eligible Disaster but the Mortgage was 60 or more days delinquent as of the date of the disaster and the Servicer determines the Borrower can maintain the existing monthly contractual Mortgage payment, the Servicer must submit an exception request via Resolve to Freddie Mac.
CMortgage and property eligibility The Mortgage: ■ Must be a…313 ch
(C) Mortgage and property eligibility The Mortgage: ■ Must be a conventional First Lien Mortgage currently owned or guaranteed by Freddie Mac, and ■ May be a fixed-rate Mortgage, ARM or Step-Rate Mortgage The property may be a Primary Residence, second home or Investment Property and may be vacant or condemned.
DBorrower documentation The Servicer must not require a complete…283 ch
(D) Borrower documentation The Servicer must not require a complete Borrower Response Package to evaluate the Borrower for a Disaster Payment Deferral if the Borrower has been evaluated in accordance with all requirements in the Guide and the eligibility requirements are satisfied.
EEligibility exclusions The following Mortgages and Borrowers are…1,130 ch
(E) Eligibility exclusions The following Mortgages and Borrowers are ineligible for the Disaster Payment Deferral: ■ FHA, VA and Guaranteed Rural Housing Mortgages ■ Mortgages subject to recourse ■ A Mortgage subject to a previous Disaster Payment Deferral related to the same Eligible Disaster event ■ Mortgages subject to an approved short sale or deed-in-lieu of foreclosure transaction ■ A Mortgage currently subject to an unexpired offer to the Borrower for a mortgage modification or repayment plan ■ Borrowers currently performing under a modification Trial Period Plan or repayment plan ■ A Mortgage with a maturity date that is within 36 months of the evaluation date ■ A Mortgage with a projected payoff date based on payments due under the existing amortization schedule that is within 36 months of the evaluation date Note: If the Mortgage is within 36 months of its maturity date or projected payoff date but the Servicer determines based on the Borrower’s individual circumstances that the Borrower should be considered for a Disaster Payment Deferral, the Servicer may transmit an exception request to Freddie Mac.
FMortgages subject to indemnification agreements If the Mortgage…1,653 ch
(F) Mortgages subject to indemnification agreements If the Mortgage is subject to an indemnification agreement and is otherwise eligible under the Disaster Payment Deferral requirements in this section, the Servicer has the discretion to approve the Disaster Payment Deferral provided the following conditions are met: ■ The Mortgage receiving the Disaster Payment Deferral retains its credit enhancement ■ If the Servicer is not the credit enhancement provider, the Servicer first obtains in writing any required approval under the terms of the credit enhancement from the entity providing the enhancement ■ The Servicer remits to Freddie Mac an annual payment for the amount of all Disaster Payment Deferral-related costs (e.g., interest rate shortfall). The loss amount calculations for the Disaster Payment Deferral will be determined by Freddie Mac in the same manner as the calculations for modification loss amounts. The Disaster Payment Deferral loss amounts due will be calculated on a monthly basis and billed on an annual basis for the life of the Mortgage that is subject to a Disaster Payment Deferral. If the Mortgage is subject to a partial indemnification, each year, the Servicer will be billed the appropriate percentage of the Disaster Payment Deferral loss amount that corresponds with the partial indemnification agreement. The Disaster Payment Deferral loss amounts will be determined by Freddie Mac in accordance with the process described in Bulletins 2016-5 and 2017-1. Note: The Servicer is not eligible for an incentive for completing a Disaster Payment Deferral on a Mortgage that is subject to an indemnification agreement.
GMortgage insurance If the Mortgage is subject to mortgage…357 ch
(G) Mortgage insurance If the Mortgage is subject to mortgage insurance, and the MI is not included in Freddie Mac’s list of delegated mortgage insurance companies found in Exhibit 10, Freddie Mac-Approved Mortgage Insurers the Servicer must obtain delegation of authority from the MI or seek approval from the MI to complete the Disaster Payment Deferral.
HTexas Equity Section 50(a)(6) Mortgages If the Borrower is…30,960 ch
(H) Texas Equity Section 50(a)(6) Mortgages If the Borrower is…6,155 ch
(H) Texas Equity Section 50(a)(6) Mortgages If the Borrower is eligible and qualifies for a Disaster Payment Deferral, the Servicer must offer the Disaster Payment Deferral to the Borrower. If the Servicer receives Borrower notification classifying the Disaster Payment Deferral as a loan modification and claiming that the terms of the modification agreement do not comply with the provisions of Article XVI Section 50(a)(6) of the Texas Constitution, the Servicer must notify Freddie Mac within seven Business Days of receipt of such objection or complaint via Freddie Mac Servicing Data Corrections and include the following: ■ Freddie Mac loan number ■ Servicer loan number ■ Transaction type (e.g., Texas Home Equity modification) ■ Accounting Cycle in which Freddie Mac settled the workout ■ Servicer’s analysis (e.g., Borrower complaint related to Section 50(a)(6) of the Texas Constitution) Upon receipt of Freddie Mac’s instructions, the Servicer must comply with any required response time frames to claims of defects and any other complaint in accordance with Section 8104.1(a) and the Texas Constitution. (ii) Determining Disaster Payment Deferral terms Based on the information provided by the Servicer, Resolve will determine the terms of the Disaster Payment Deferral as described in this Section 9203.4(i)(ii). If the existing Mortgage includes a non-interest bearing UPB as a result of a prior modification, the terms impacting that non-interest bearing UPB will remain unchanged. The Servicer must: ■ Apply the Payment Deferral forbearance as follows: Defer the delinquent principal and interest and any other expenses or amounts that are permitted to be capitalized under the Freddie Mac Flex Modification capitalization rules in Section 9206.3(b)(ii) into an existing or newly created non-interest bearing UPB (i.e., deferred UPB). The deferred UPB will become due on the earlier of: ❑ The Mortgage maturity date ❑ The Mortgage payoff date (e.g., refinance or payoff of the interest-bearing UPB), or ❑ The transfer or sale of the Mortgaged Premises ■ Advance the DDLPI to bring the Mortgage to current status ■ Ensure the remaining payment schedule associated with the interest-bearing UPB remains unchanged from the Mortgage’s pre-Disaster Payment Deferral payment schedule ■ Waive all accrued and unpaid late charges upon completion of the Payment Deferral When offering the Payment Deferral, the Servicer must ensure all other remaining terms of the existing Mortgage remain unchanged, including, but not limited to the: ■ Remaining amortization schedule ■ Monthly P&I portion of the existing contractual monthly Mortgage payment ■ Interest rate, including maintaining the existing rate adjustment schedule for an ARM or a Step-Rate Mortgage ■ Maturity date ■ Due Dates of the remaining payment due under the Mortgage Note: The maximum number of monthly payments that may be deferred as part of a Disaster Payment Deferral is 12. Prior to or during the Servicer’s determination of the Borrower’s eligibility for a Disaster Payment Deferral, the Servicer must analyze the Borrower’s Escrow to estimate if there is an Escrow shortage. If the Servicer completed an estimated analysis during evaluation, then upon completion of the Disaster Payment Deferral, the Servicer must perform a new Escrow analysis in accordance with the RESPA and any applicable federal, State or local law. If, as a result of the analysis, the Servicer determines that there is an Escrow shortage, the Servicer must disclose the amount of the shortage to the Borrower before the Borrower accepts the Disaster Payment Deferral. If the Borrower is unable to pay the Escrow shortage as a lump sum, then the Borrower must pay the shortage as part of the monthly PITI payment. If the Borrower must make monthly Escrow shortage payments, then the Servicer must: ■ Spread the repayment of the Escrow shortage amount in equal monthly payments over a period of 60 months, unless the Borrower chooses to pay off the shortage over a shorter period of time (not to be less than 12 months) ■ Take into account any remaining unpaid amount of the Escrow shortage in any subsequent Escrow analysis to ensure that the Borrower is able to continue to pay all Escrow shortage amounts over the remaining portion of either the current remaining Escrow shortage repayment period or a period up to 60 months. The Servicer may not accelerate or compress the remaining Escrow shortage amount into a new Escrow payment or shorter repayment period as a result of a future Escrow analysis. If the Borrower is unable to afford a Disaster Payment deferral based on the increased monthly payment resulting from an Escrow shortage repayment, the Servicer must evaluate the Borrower for a Freddie Mac Flex Modification. Any Escrow account shortage that is identified at the time of the Payment Deferral must not be capitalized, and the Servicer is not required to fund any existing Escrow account shortage. Any Escrow advances must be included in the deferred balance, as described in the “Delinquent Disaster Payment Deferral” section above. In addition, the Servicer is not required to revoke any Escrow account waiver. (iii)Completing a Disaster Payment Deferral The Servicer must send a Payment Deferral agreement (Exhibit 1100 or the Servicer’s customized equivalent of the Payment Deferral agreement) to the Borrower no later than five days after completion (e.g., a settled workout option) of the Payment Deferral. If the Servicer elects to require the Borrower to sign and return the Payment Deferral agreement, it must receive the fully executed Payment Deferral agreement prior to the settlement date. Use of the Payment Deferral agreement is optional. It reflects the minimum level of information that the Servicer must communicate to the Borrower, and it illustrates a level of specificity that is deemed to be in compliance with the requirements of the Guide. The Servicer must ensure the Payment Deferral agreement complies with applicable federal, State or local law. When processing a Payment Deferral agreement, the Servicer must also comply with the following requirements:
AMaintaining lien status The Servicer’s application of a Disaster…224 ch
(A) Maintaining lien status The Servicer’s application of a Disaster Payment Deferral to the Mortgage must not impair Freddie Mac’s First Lien position or enforceability against the Borrower(s) in accordance with its terms.
BTitle endorsement Title endorsement is not required57 ch
(B) Title endorsement Title endorsement is not required.
CDocument Custodian After the Servicer has sent the executed…21,863 ch
(C) Document Custodian After the Servicer has sent the executed Payment Deferral agreement to the Borrower as required in this section: ■ If the Payment Deferral agreement is not required to be signed by the Borrower, the Servicer must send a copy of the Servicer-executed Payment Deferral agreement to the Document Custodian within 25 days of the effective date of the Payment Deferral completion ■ If the Payment Deferral agreement is to be recorded, the Servicer must: • Send a certified copy of the fully executed Payment Deferral agreement to the Document Custodian within 25 days of the effective date of the Payment Deferral, and • Send the original Payment Deferral agreement that is returned from the recorder’s office to the Document Custodian within five Business Days of receipt ■ If the Payment Deferral agreement must be signed by the Borrower but not recorded, the Servicer must send the fully executed original Payment Deferral agreement to the Document Custodian within 25 days of the effective date of the Disaster Payment Deferral (iv) Processing month The Servicer must complete the Disaster Payment Deferral in the same month it determines the Borrower is eligible. If the Servicer is unable to complete the Disaster Payment Deferral before the 15th day of the evaluation month, then the Servicer is authorized to use an additional month to allow for sufficient processing time (a “processing month”) to complete the Disaster Payment Deferral. The Servicer must treat all Borrowers equally in applying the processing month, as evidenced by a written policy (i.e., the criteria for requiring a processing month must be the same for all Borrowers). The Borrower must make a complete monthly contractual payment during the processing month if, as of the date of evaluation, the Mortgage is 360 days delinquent or more. In this circumstance, the Servicer must complete the Disaster Payment Deferral within the processing month after the receipt of the Borrower’s full monthly contractual payment due during that month. While the current month’s payment remains due because of delinquency and/or cumulative deferred payment requirements, the Servicer must send the proactive offer with the condition that a payment or payments are required to become eligible to complete the Payment Deferral. Once the payment or payments have been received and the Mortgage becomes eligible, the Servicer can proceed to settlement. (v) Disaster Payment Deferral agreement The Servicer must process a Disaster Payment Deferral agreement in compliance with the requirements for processing a regular Payment Deferral agreement, as described in Section 9203.4(f). (vi) Evaluation hierarchy To be eligible for a Disaster Payment Deferral, a Borrower must have been current or less than 60 days delinquent (i.e., less than two months delinquent) as of the date of the Eligible Disaster. Otherwise, the Servicer must conduct all loss mitigation evaluations in accordance with Freddie Mac’s standard loss mitigation evaluation hierarchy, as described in Section 9201.2, or must submit an exception request for Freddie Mac approval. If quality right party contact is established with a Borrower who was current or less than 60 days delinquent (i.e., less than two months delinquent) as of the date of the Eligible Disaster and the Borrower is unable to resolve the Delinquency through a reinstatement or repayment plan, the Servicer must evaluate the Borrower for the loss mitigation options in the following Disaster evaluation hierarchy: 1. Disaster Payment Deferral 2. Freddie Mac Flex Modification 3. Standard Short Sale 4. Standard Deed-in-Lieu of Foreclosure Note: In most cases, Borrowers impacted by an Eligible Disaster who qualify to be evaluated for a Disaster Payment Deferral will be transitioning from a forbearance plan, but forbearance is not a prerequisite. (vii) Post-forbearance plan – solicitation for a Disaster Payment Deferral In order to promote a more seamless transition between loss mitigation options when a Borrower who was on a disaster-related forbearance completes the forbearance plan without a solution to the delinquency, the table below provides requirements for Servicers to conduct reviews for proactive Disaster Payment Deferral and Freddie Mac Flex Modification offers: Post forbearance plan – Disaster Payment Deferral If…. Then… The Borrower’s forbearance plan ends and the Servicer is unable to establish quality right party contact to evaluate for a postforbearance solution to the delinquency. The Servicer must evaluate the Borrower for a proactive offer for a Disaster Payment Deferral in accordance with the eligibility criteria described below. If eligible, the Servicer must send the Borrower a proactive offer for a Disaster Payment Deferral by the 15th day following expiration of the forbearance plan. Eligibility The Borrower must be eligible for a Disaster Payment Deferral in accordance with the requirements of this chapter, except: ■ The Servicer is not required to have established quality right party contact, as described in Section 9203.4(i), and ■ The Servicer is not required to confirm that the Borrower meets the Borrower eligibility requirements described in Section 9203.4(i)(i) Solicitation requirements The Servicer must solicit the Borrower using Exhibit 1102, Payment Deferral PostForbearance Solicitation Cover Letter, with Exhibit 1100, or its equivalent, making any appropriate changes to comply with applicable law. While use of Exhibits 1102 or 1100 is optional, it reflects the minimum level of information that the Servicer must communicate and illustrates a level of specificity that complies with the requirements of the Guide. The Servicer must include instruction on how to accept the offer in the Payment Deferral agreement. The Servicer is authorized to consider the following as acceptance by the Borrower, subject to applicable law: ■ The Borrower contacting the Servicer directly in accordance with any acceptable outreach and communication method, ■ The Borrower returning an executed Payment Deferral agreement, or ■ Any other method evidencing the Borrower’s acceptance as determined by the Servicer The Borrower must make their full monthly contractual payment during the month of solicitation and/or processing month if, as of the date of evaluation, the Mortgage is 12 months delinquent. In this circumstance, the Servicer must complete the Disaster Payment Deferral within the month of solicitation after receipt of the Borrower’s full contractual payment due during that month. Note: If the Servicer uses a processing month to complete the Payment Deferral, the Borrower must also make his or her full monthly contractual payment(s) during the processing month if the Mortgage is 360 days delinquent or more. The Servicer must complete the Payment Deferral within the processing month after receipt of the Borrower’s full monthly contractual payment during that month. When processing these evaluations using Resolve, the Borrower is ineligible for a Payment Deferral until their payment is received. While the current month’s payment remains due because of delinquency and/or cumulative deferred payment requirements, the Servicer must send the proactive offer with the condition that a payment or payments are required to complete the Payment Deferral. Once the payment or payments have been received and the Mortgage becomes eligible, the Servicer can proceed to settlement. Post forbearance plan – Freddie Mac Flex Modification If… Then… ■ The Borrowers forbearance plan ends, and ■ The Servicer has not established quality right party contact to evaluate for a post-forbearance solution to the delinquency, and ■ The Borrower is ineligible for a proactive offer for a Disaster Payment Deferral The Servicer must evaluate the Borrower for a proactive offer for a Freddie Mac Flex Modification in accordance with the eligibility criteria described below. If eligible, the Servicer must send the Borrower a proactive offer for a Freddie Mac Flex Modification by the 15th day of the month following the expiration of the forbearance plan. ■ The Borrower’s forbearance plan ends, and ■ The Servicer has not established quality right party contact to evaluate for a post-forbearance solution to the delinquency, and ■ The Borrower was eligible for a proactive offer for a Disaster Payment Deferral but did not accept the offer by the acceptance date provided in the Payment Deferral agreement The Servicer must evaluate the Borrower for a proactive offer for a Freddie Mac Flex Modification in accordance with the eligibility criteria described below. If eligible, the Servicer must send the Borrower a proactive offer for a Freddie Mac Flex Modification by the 15th day following the expiration of the Payment Deferral offer. Eligibility The Servicer must evaluate the Borrower for eligibility for a proactive offer for a Freddie Mac Flex Modification in accordance with the requirements of Section 9206.1(c)(v). Solicitation The Servicer must send the Borrower Exhibit 1191A, Freddie Mac Post-Disaster Forbearance Flex Modification Solicitation Cover Letter, and the Exhibit 93 template for the Freddie Mac Flex Modification Trial Period Plan Solicitation Offer – not based on an evaluation of a Borrower Response Package evaluation notice, or its equivalent. Exhibits 1191A and 93 may be altered at the Servicer’s discretion as it deems necessary to meet the requirements of this section and Chapter 9206 and to comply with disclosure and other requirements under applicable law. (viii) Failed repayment plan - solicitation for a Disaster Payment Deferral In order to promote a more seamless transition between loss mitigation options when a Borrower is unable to resolve their Delinquency with a repayment plan, the table below provides requirements for Servicers to conduct reviews for proactive Payment Deferral and Freddie Mac Flex Modification offers following an unsuccessful repayment plan. Failed repayment plan – Payment Deferral If…. Then… The Borrower accepts an offer for a repayment plan but does not make the total monthly repayment plan payment by the end of the month in which it is due (“fails a repayment plan”) and the Servicer is unable to establish quality right party contact. The Servicer must evaluate the Borrower for a proactive offer for a Disaster Payment Deferral, in accordance with the eligibility criteria described below. If eligible, the Servicer must send the Borrower a proactive offer for a Payment Deferral by the 15th day of the following month (i.e., the 15th day of the month following the month Borrower fails a repayment plan). Eligibility The Borrower must be eligible for a Payment Deferral in accordance with the requirements of this chapter. However: ■ The Servicer is not required to have established quality right party contact, as described in Section 9203.4(i), and ■ The Servicer is not required to confirm that the Borrower meets the Borrower eligibility requirements described in Section 9203.4(i)(i) Solicitation requirements The Servicer must solicit the Borrower using Exhibit 1105, Payment Deferral PostRepayment Plan Solicitation Cover Letter, with Exhibit 1100 or its equivalent, making any appropriate changes to comply with applicable law. While use of Exhibits 1105 and 1100 is optional, it reflects the minimum level of information that the Servicer must communicate and illustrates a level of specificity that complies with the requirements of the Guide. The Servicer must include instruction on how to accept the offer in the Payment Deferral agreement. The Servicer is authorized to consider the following as acceptance by the Borrower, subject to applicable law: ■ The Borrower contacting the Servicer directly in accordance with any acceptable outreach and communication method, ■ The Borrower returning an executed Payment Deferral agreement, or ■ Any other method evidencing the Borrower’s acceptance as determined by the Servicer The Borrower must make their full monthly contractual payment during the month of solicitation if, as of the date of evaluation, the Mortgage is 12 months delinquent. In this circumstance, the Servicer must complete the Disaster Payment Deferral within the month of solicitation after receipt of the Borrower’s full contractual payment due during that month. Note: If the Servicer uses a processing month to complete the Disaster Payment Deferral, the Borrower must also make his or her full monthly contractual payment(s) during the processing month if the Mortgage is 360 days delinquent or more. The Servicer must complete the Payment Deferral within the processing month after receipt of the Borrower’s full monthly contractual payment during that month. In these instances, when processing these evaluations using Resolve, the Borrower is ineligible for a Payment Deferral until their payment is received. While the current month’s payment remains due because of delinquency and/or cumulative deferred payment requirements, the Servicer must send the proactive offer with the condition that a payment or payments are required to complete the Payment Deferral. Once the payment or payments have been received and the Mortgage becomes eligible, the Servicer can proceed to settlement. Failed repayment plan – Freddie Mac Flex Modification If… Then… ■ The Borrower fails a repayment plan, and The Servicer must evaluate the Borrower for a proactive offer for a Freddie Mac Flex Modification in accordance with the eligibility criteria described below. If eligible, ■ The Servicer has not established quality right party contact, and ■ The Borrower is ineligible for a proactive offer for a Disaster Payment Deferral the Servicer must send the Borrower a proactive offer for a Freddie Mac Flex Modification by the 15th day of the following month (i.e., the 15th day of the month following the month Borrower fails a repayment plan). ■ The Borrower fails a repayment plan, and ■ The Servicer has not established quality right party contact, and ■ The Borrower was eligible for a proactive offer for a Disaster Payment Deferral but did not accept the offer by the acceptance date provided in the Payment Deferral agreement The Servicer must evaluate the Borrower for a proactive offer for a Freddie Mac Flex Modification in accordance with the eligibility criteria described below. If eligible, the Servicer must send the Borrower a proactive offer for a Freddie Mac Flex Modification by the 15th day following the expiration of the Payment Deferral offer. Eligibility The Servicer must evaluate the Borrower for eligibility for a proactive offer for a Freddie Mac Flex Modification in accordance with the requirements of Section 9206.1(c)(v). Solicitation The Servicer must send the Borrower Exhibit 1191 and the Exhibit 93 template for the Freddie Mac Flex Modification Trial Period Plan Solicitation Offer – not based on an evaluation of a Borrower Response Package evaluation notice, or its equivalent. Exhibits 1191 and 93 may be altered at the Servicer’s discretion as it deems necessary to meet the requirements of this section and Chapter 9206, and to comply with disclosure and other requirements under applicable law. (ix) Failed Disaster Payment Deferral – solicitations In order to promote a more seamless transition between loss mitigation options when a Borrower who accepted a Disaster Payment Deferral and is unable to remain current, the table below provides requirements for Servicers to conduct reviews for proactive Freddie Mac Flex Modification offers following an unsuccessful Disaster Payment Deferral. Failed Payment Deferral – Freddie Mac Flex Modification If… Then… The Borrower has accepted a Disaster Payment Deferral and: The Servicer must evaluate the Borrower for a proactive offer for a Freddie Mac Flex ■ Subsequently becomes 60 days delinquent within 6 months of the Payment Deferral effective date, and ■ The Servicer is unable to establish quality right party contact Modification in accordance with the eligibility criteria described below. If eligible, the Servicer must send the Borrower a proactive offer for a Freddie Mac Flex Modification by the 75th day of delinquency. Eligibility The Servicer must evaluate the Borrower for eligibility for a proactive offer for a Freddie Mac Flex Modification in accordance with the requirements of Section 9206.1(c)(v). Solicitation The Servicer must send the Borrower Exhibit 1191 and the Exhibit 93 template for the Freddie Mac Flex Modification Trial Period Plan Solicitation Offer – not based on an evaluation of a Borrower Response Package evaluation notice, or its equivalent. Exhibits 1191 or 93 may be altered at the Servicer’s discretion as it deems necessary to meet the requirements of this section and Chapter 9206, and to comply with disclosure and other requirements under applicable law. (x) Reduced Freddie Mac Flex Modification requirements In lieu of the Guide requirements for Freddie Mac Flex Modification eligibility in Sections 9206.1(c) and 9206.1(d), Mortgages will be excluded from eligibility only under the following circumstances: ■ The Mortgage is an FHA, VA or Guaranteed Rural Housing Mortgage ■ The Mortgage is subject to recourse ■ The Borrower is currently performing under another forbearance plan, Trial Period Plan or repayment plan ■ The Mortgage is subject to an approved short sale or deed-in-lieu of foreclosure ■ The Mortgage is currently subject to an unexpired offer to the Borrower for another modification or other foreclosure prevention alternative, such as a forbearance plan or repayment plan If the Servicer was not collecting Escrows on the existing Mortgage, the Borrower is not required to establish an Escrow account as a condition of the modification unless otherwise required by applicable law or the Servicer confirms that the taxes and insurance premiums have not been paid and are past due. (xi) Resolve To model the terms of the Disaster Payment Deferral and complete the settlement process, Servicers must use the “Payment Deferral” path in Resolve. Additionally, each Servicer shall comply with the requirements in Section 9203.4(e) to complete the submission and settlement process for a Disaster Payment Deferral. (xii) Reporting requirements In most cases, the Disaster Payment Deferral does not have an associated unique EDR status code. For each Mortgage subject to the Disaster Payment Deferral, the Servicer must continue reporting the appropriate delinquency status through the Loan Level Reporting tool in accordance with requirements in Section 8303.3(g) and default information to Freddie Mac through EDR in accordance with requirements in Section 9102.6. Once the Disaster Payment Deferral has been completed and the Mortgage is brought current, the Servicer must report the Mortgage as current through the Loan Level Reporting tool. Resolve automatically reports Status Code H6, Payment Deferral Offer, to EDR on the third Business Day of the following month in which the event occurred. Therefore, the Servicer is not required to report Status Code H6 in connection with a Payment Deferral. However, the Servicer is not prohibited from reporting and may report Status Code H6, Payment Deferral Offer, to notify Freddie Mac that the Mortgage is subject to an active Disaster Payment Deferral offer in the following instances: ■ The forbearance period ends prior to settlement of an accepted Disaster Payment Deferral (e.g., the Servicer elected to use a processing month and the forbearance plan expires), or ■ The Servicer has made a proactive offer following the expiration of a forbearance plan in accordance with the “Solicitation for a Disaster Payment Deferral” section above In these instances, if the Servicer has elected to report Status Code H6, it should continue to report the code until the offer has expired or the Payment Deferral has been completed. (xiii) Other requirements for the Disaster Payment Deferral (A) Delinquency status reporting The Disaster Payment Deferral does not have an associated unique EDR status code. For each Mortgage subject to the Disaster Payment Deferral, the Servicer must continue reporting the appropriate delinquency status information to Freddie Mac through the EDR tool in accordance with requirements in Section 9102.6 and Exhibit 88. After the Disaster Payment Deferral has been completed and the Mortgage is brought current, the EDR status code must reflect the Mortgage as current. If a Borrower redefaults and enters a new forbearance plan, the Servicer must report the new plan through the EDR tool in accordance with the requirements described above. (B) Request for reimbursement of expenses Servicers may use PAID (Payments Automated Intelligent and Dynamic) (see Exhibit 88) to request reimbursement for the following fees associated with the Disaster Payment Deferral: Reimbursement expense codes and limits Expense description Expense code Expense limit and notes Recordation fees 300003 Actual cost Title costs, if applicable 300004 Reimbursable amounts are in accordance with the limits specified in Exhibit 57A Notary fees 42001 $150 If the Servicer submits a reimbursement request for Disaster Payment Deferral expenses and the Disaster Payment Deferral settlement date does not exist in Freddie Mac’s systems, the expense reimbursement request will not be eligible for payment. All Disaster Payment Deferrals must have been submitted to Freddie Mac for settlement in its systems to be eligible for expense reimbursement. (C) Credit reporting For each Mortgage that is subject to the Disaster Payment Deferral, the Servicer must provide a “full file” status report describing the status of the Mortgage to each of the four major credit repositories in accordance with the credit bureau standards as provided by the Consumer Data Industry Association.
DIncentive payment The Servicer is eligible to receive a $500…129 ch
(D) Incentive payment The Servicer is eligible to receive a $500 incentive payment for each completed Disaster Payment Deferral.
EServicing fee The Servicer will continue to receive the Servicing…142 ch
(E) Servicing fee The Servicer will continue to receive the Servicing fee it was receiving prior to completing the Disaster Payment Deferral.
FFuture Freddie Mac Flex Modification evaluations If the Servicer…2,390 ch
(F) Future Freddie Mac Flex Modification evaluations If the Servicer is evaluating a Borrower for a future Freddie Mac Flex Modification, the Disaster Payment Deferral will not count as a previous loan modification for purposes of calculating the number of times the Mortgage has previously been modified. (xiv) Future Payment Deferral evaluations If the Servicer is evaluating a Borrower for a future non-Disaster Payment Deferral in accordance with the requirements of Sections 9203.4(b) through 9203.4(h), the Disaster Payment Deferral will not cause the Borrower to be ineligible. (xv) Additional requirements for Mortgages with buydown funds The additional requirements for Mortgages with buydown funds are as follows: ■ When processing a Disaster Payment Deferral for Mortgages subject to a temporary subsidy buydown plan in accordance with Section 4204.3, the Servicer must not apply funds in a buydown account to reduce the total amount to be deferred in accordance with the requirements of a Disaster Payment Deferral as specified in Section 9203.4(i)(i) unless it is required under the terms of the applicable buydown agreement ■ When evaluating a Borrower with a Mortgage with a temporary subsidy buydown plan for a Payment Deferral, the Servicer must confirm the Borrower’s financial capacity to continue making the existing contractual monthly Mortgage payment, including amounts due as a result of an Escrow shortage, as specified in Section 9203.4(i)(i) ■ Upon completion of the Disaster Payment Deferral, the Borrower must resume their payment amount as specified in the terms of the buydown agreement, subject to applicable law and the terms of the buydown agreement* ■ If the Buydown term has expired or if, for any reason, the buydown funds are not available or the buydown funds are not paid, the Borrower is responsible to continue to make full monthly Mortgage payments as required by the terms of the Note ■ Any remaining funds held in association with a buydown account, upon the end of the buydown term or the liquidation of the Mortgage, whichever occurs first, the Servicer must distribute in accordance with applicable law and per the buydown agreement or apply to the Mortgage consistent with Section 4204.3(e) *Application of each monthly payment must continue to be applied in accordance with the terms of the buydown agreement, applicable law and the Guide.
jElectronic Payment Deferral Agreements (i) Definitions The…8,303 ch
(j) Electronic Payment Deferral Agreements (i) Definitions The following defined terms are used throughout this subsection: Defined terms related to Electronic Payment Deferral Agreements E Electronic Relating to technology having electrical, digital, magnetic, wireless, optical, electromagnetic, or similar capabilities, as defined in the “UETA” and/or “E-SIGN”. Electronic Record A “Record” created, generated, sent, communicated, received, or stored by “Electronic” means, as defined in the “UETA” and/or “E-SIGN.” The term also includes a paper document converted into an Electronic Record. Electronic Payment Deferral Agreement An agreement that is an Electronic Record that complies with the applicable Payment Deferral requirements of the Guide, as set forth in and subject to Chapter 9203. eNote An Electronic Record that would be a promissory note if it was issued in paper, and that the Borrower has agreed to issue it as a Transferable Record. eVault An Electronic storage system that uses computer hardware and software to store and maintain eNotes and other Electronic Records. M MERS eDelivery A MERS® system (operated by MERSCORP Holdings, Inc.) that is used by MERS eRegistry members to deliver documents and data from one MERS eRegistry member to another using the same infrastructure, open system-to-system interface, and standards of the MERS eRegistry. Note: Refer to Section 1401.3(h) for the meaning of loss mitigation documents (ii) Electronic Payment Deferral documents In lieu of paper documents, a Servicer may prepare, sign and send Payment Deferral documents to the Borrower for the Borrower’s Electronic signature and Electronic return to the Servicer, provided these transactions comply with the Guide, including the requirements in Section 1401.3(h) and Section 9206.4(d). All Electronic loss mitigation documents, including Payment Deferral documents and any other Electronic Mortgage file documents, are considered Electronic Records and must be able to be retrieved and printed in a manner that accurately reflects the information they originally contained. Additionally, all Electronic Records must be accessible, either electronically or on paper, and made available to Freddie Mac upon request. Freddie Mac will not reimburse any costs resulting from a Servicer’s decision to use an Electronic Payment Deferral Agreement, and the Borrower may not be charged for any associated costs. (iii)General requirements for all Electronic Payment Deferral Agreements Servicers must: ■ Process, modify and store Electronic Payment Deferral Agreements for Freddie Mac Mortgages under requirements that are no less stringent than applicable industry standards when electronically processing, modifying and storing its own Electronic Payment Deferral Agreements for Mortgages that it owns or services for others ■ Consult with their legal counsel to ensure that the use, processing and storage of an Electronic Payment Deferral Agreement complies with all applicable federal, State and local laws ■ Provide for Electronic notarization when applicable and required, subject to applicable law and the requirements set forth in Section 1401.3(f) ■ Comply with all requirements in the Servicing Contract to service the Mortgage, as modified by an Electronic Payment Deferral Agreement, including, but not limited to, Servicing obligations related to a payoff or short sale (e.g., cancelation of the Mortgage, Note and Electronic Payment Deferral Agreement), grant of a deed-in-lieu of foreclosure, foreclosure, repurchase of an electronically modified Mortgage and litigation ■ Ensure that the signing platform has a robust audit trail of all key events starting from the creation of the Electronic Payment Deferral Agreement through and including Servicer and Borrower execution (as applicable) so that the Servicer can reproduce upon request If the Servicer must have the Payment Deferral agreement recorded or in recordable format to comply with Section 9203.4(f)(i), the Servicer may use an Electronic Payment Deferral Agreement, provided the Servicer is able to comply with the recording jurisdiction’s recordation, Electronic format requirements and the requirements set forth in Section 1401.3(e). (iv) Document custodial requirements for paper Notes Document custodial requirements for managing paper Notes Requirement If the note is not Electronic Borrower signature is not required Within 25 days of the effective date of the Payment Deferral, the Servicer must send an Electronic copy of the Servicer executed Electronic Payment Deferral Agreement to the Document Custodian to be maintained or logically associated with the Note. Borrower signature is required and recordation is not required Within 25 days of the effective date of the Payment Deferral, the Servicer must send an Electronic copy of the fully executed Electronic Payment Deferral Agreement to the Document Custodian to be maintained or logically associated with the Note. Recordation is required and will not be recorded electronically ■ Within 25 days of the effective date of the Payment Deferral, the Servicer must deliver an Electronic copy of the fully executed Electronic Payment Deferral Agreement to the Document Custodian to be maintained or logically associated with the Note, and ■ The Servicer must also deliver the recorded Electronic Payment Deferral Agreement with recording information therein or another form of recorder’s office confirmation with recording information therein (Recording Confirmation) to the Document Custodian within five Business Days of receipt from the recorder’s office. Recordation is required and will be recorded electronically ■ Within 25 days of the effective date of the Payment Deferral, the Servicer must deliver an Electronic copy of the fully executed Electronic Payment Deferral Agreement to the Document Custodian to be maintained or logically associated with the Note, and Document custodial requirements for managing paper Notes Requirement If the note is not Electronic ■ The Servicer must also deliver the electronically recorded Electronic Payment Deferral Agreement with recording information therein or Recording Confirmation to the Document Custodian within five Business Days of receipt from the recorder’s office. If the Document Custodian is not able to accept Electronic documents, the Servicer must deliver a paper copy of the Electronic Payment Deferral Agreement to the Document Custodian. Note: Refer to Section 1402.5(c) for delivery requirements of Electronic Payment Deferral Agreements related to eMortgages. (v) Storage and safekeeping of Electronic Payment Deferral Agreement Servicers must store Electronic Payment Deferral Agreements in an eVault or similar eStorage System (as defined in Section 1402.1(b)) and must store copies of Electronic Payment Deferral Agreements (including printed paper copies of facsimiles thereof) in the Mortgage file in accordance with the Guide requirements for storing Mortgage file documents. Electronic Payment Deferral Agreement must be logically associated with the paper Mortgage file so that all Servicing records (both paper and Electronic) that constitute the Mortgage file are identified and associated with the Mortgage transaction. (vi) Transfers of Servicing Upon a Transfer of Servicing involving Mortgages with an Electronic Payment Deferral Agreement, the Transferor Servicer must comply with Section 7101.1(b)(ii)(B) and inform the Transferee Servicer of the name of the eVault or eStorage System holding the Electronic Payment Deferral Agreement. The Transferor Servicer must ensure that its eVault or eStorage System provider transfers the Electronic Payment Deferral Agreement and all related data to the Transferee Servicer’s eVault or eStorage System provider in a manner that ensures the ongoing validity and enforceability of the Electronic Payment Deferral Agreement and its associated Electronic Signature (as defined in Section 1401.1(b)). A Transferor Servicer may not satisfy its obligations under this section by relying on Section 7101.5(a) by generating paper copies of the payment deferral agreement for the Transferee Servicer. (vii) Disaster recovery/business continuity plan Refer to Section 1302.3 for Seller/Servicer business continuity planning requirements.
Freddie Mac Single-Family Seller/Servicer Guide 9203.4 — Payment Deferral eligibility, processing, conditions and requirements (part 3 of 3)
11 sections · 70,298 characters of verbatim text. Open a section to read it, or . Every section below is in the page source whether open or closed.
§09/27/27) This section contains requirements related to: ■ What…488 ch
09/27/27) This section contains requirements related to: ■ What is a Payment Deferral? ■ Servicer approval authority for Payment Deferral ■ Eligibility requirements for a Payment Deferral ■ Eligibility exclusions for a Payment Deferral ■ Determining the terms of a Payment Deferral ■ Completing Payment Deferral ■ Submission of Payment Deferral terms and settlement ■ Other payment deferral conditions and requirements ■ Disaster Payment Deferral ■ Electronic Payment Deferral Agreements
aWhat is a Payment Deferral? A Payment Deferral is a relief option…586 ch
(a) What is a Payment Deferral? A Payment Deferral is a relief option to assist a Borrower who is at least 60 days but less than or equal to 180 days delinquent to cure the Delinquency by deferring the delinquent principal and interest amounts of the contractual monthly Mortgage payment(s) and eligible advances into a newly created or an existing non-interest bearing UPB. Those amounts will become due and payable at the earlier of the Mortgage maturity date, payoff date or transfer or sale of the Mortgaged Premises. All other terms of the existing Mortgage must remain unchanged.
bServicer approval authority for Payment Deferral The Servicer…459 ch
(b) Servicer approval authority for Payment Deferral The Servicer must evaluate the Borrower for a Payment Deferral under Sections 9203.4(a) through 9203.4(h) in accordance with the evaluation hierarchy in Sections 9201.2 and 9203.1(a). Unless otherwise notified by Freddie Mac, all Servicers are delegated to approve and offer a Payment Deferral to eligible Borrowers in accordance with the requirements of the Guide and other applicable Purchase Documents.
cEligibility requirements for a Payment Deferral The Servicer must…5,237 ch
(c) Eligibility requirements for a Payment Deferral The Servicer must establish achieve quality right party contact with the Borrower in accordance with the requirements described in Section 9102.3(b)(ii). (i) Borrower eligibility In addition to the information required to achieve quality right party contact, the Servicer must confirm that the Borrower: ■ Has a resolved hardship ■ Has the financial capacity to continue making the existing contractual monthly Mortgage payment, including amounts due as a result of an Escrow shortage, if applicable ■ Is unable to afford a repayment plan or full reinstatement of the Mortgage (ii) Mortgage and property eligibility The Mortgage: ■ Must be at least 60 days delinquent but less than or equal to 180 days delinquent as of the evaluation date for the Payment Deferral. Note: Refer to Section 9203.4(g)(ii) for processing instructions when additional payments may be required during the month of evaluation and/or processing month. ■ Must have been originated at least 12 months prior to the evaluation date for the Payment Deferral ■ Must be a conventional First Lien Mortgage currently owned or guaranteed by Freddie Mac; and ■ May be a fixed-rate Mortgage, ARM or Step-Rate Mortgage The property may be a Primary Residence, second home or Investment Property and may be vacant or condemned. (iii) Borrower documentation The Servicer is not required to collect a complete Borrower Response Package to evaluate the Borrower for a Payment Deferral. If the Borrower submits a complete Borrower Response Package, the Servicer: ■ Must evaluate the Borrower in accordance with the requirements for reviewing and evaluating a complete Borrower Response Package as specified in the Guide ■ Is authorized to use an Evaluation Notice (refer to Exhibit 93, Evaluation Notices) in response to a complete Borrower Response Package and must make the appropriate changes to reflect the terms of the Payment Deferral. For those Payment Deferrals offered without a complete Borrower Response Package, the Servicer is not required to use an Evaluation Notice in addition to the Payment Deferral agreement but may do so at their discretion. (iv) Mortgages subject to indemnification agreement If the Mortgage is subject to an indemnification agreement and is otherwise eligible under the Payment Deferral requirements in Sections 9203.4(a) through 9203.4(h), the Servicer has the discretion to approve the Payment Deferral provided the following conditions are met: ■ The Mortgage receiving the Payment Deferral retains its credit enhancement ■ If the Servicer is not the credit enhancement provider, the Servicer must first obtain in writing any required approval under the terms of the credit enhancement from the entity providing the enhancement to enter into a Payment Deferral that complies with the requirements of Sections 9203.4(a) through 9203.4(h) ■ The Servicer remits to Freddie Mac an annual payment for the amount of all Payment Deferral-related costs (e.g., interest rate shortfall). The loss amount calculations for the Payment Deferral will be determined by Freddie Mac in the same manner as the calculations for modification loss amounts. The Payment Deferral loss amounts due will be calculated on a monthly basis and billed on an annual basis for the life of the Mortgage that is subject to a Payment Deferral. If the Mortgage is subject to a partial indemnification, each year the Servicer will be billed the appropriate percentage of the Payment Deferral loss amount that corresponds with the partial indemnification agreement. The Payment Deferral loss amounts will be determined by Freddie Mac in accordance with a process described in Bulletins 2021-14 and 2021-31. Note: The Servicer is not eligible for an incentive for completing a Payment Deferral on a Mortgage that is subject to an indemnification agreement. (v) Mortgage insurance If the Mortgage is subject to mortgage insurance and approval of the Payment Deferral is not covered by a delegation agreement, the Servicer must obtain delegation of authority from the MI or seek approval from the MI to complete the Payment Deferral. (vi) Texas Equity Section 50(a)(6) Mortgages If the Borrower is eligible and qualifies for a Payment Deferral, the Servicer must offer the Payment Deferral to the Borrower. If the Servicer receives Borrower notification classifying the Payment Deferral as a loan modification and claiming that the terms of the modification agreement do not comply with the provisions of Article XVI Section 50(a)(6) of the Texas Constitution, the Servicer must notify Freddie Mac within seven Business Days of receipt of such objection or complaint via Freddie Mac Servicing Data Corrections and include the following: ■ Freddie Mac loan number ■ Servicer loan number ■ Transaction type (e.g., Texas Home Equity modification) ■ Accounting Cycle in which Freddie Mac settled the workout ■ Servicer’s analysis (e.g., Borrower complaint related to Section 50(a)(6) of the Texas Constitution) Upon receipt of Freddie Mac’s instructions, the Servicer must comply with any required response time frames to claims of defects and any other complaint in accordance with Section 8104.1(a) and the Texas Constitution.
dEligibility exclusions for a Payment Deferral The following…2,195 ch
(d) Eligibility exclusions for a Payment Deferral The following Mortgages and Borrowers are ineligible for a Payment Deferral: ■ FHA, VA and Guaranteed Rural Housing Mortgages ■ Mortgages subject to recourse ■ Mortgages that have received a prior non-disaster related Payment Deferral with an effective date within 12 months of the evaluation date ■ Borrowers who, within the 12 months prior to the evaluation date for a Payment Deferral, failed a non-disaster related modification Trial Period Plan (e.g., Freddie Mac Flex Modification Trial Period Plan and the terms of that Trial Period Plan were determined in accordance with Section 9206.2(a)) Note: Converting from a modification Trial Period Plan to a forbearance plan, regardless of whether subject to an Eligible Disaster or not, is not considered to be a failed Trial Period Plan modification. ■ Mortgages previously modified under the Freddie Mac Flex Modification®, or other nondisaster related modification, where the Modification Effective Date is within the previous 12 months of the evaluation date for a Payment Deferral ■ Mortgages that are subject to an approved short sale or deed-in-lieu of foreclosure transaction ■ Mortgages that are currently subject to an unexpired offer to the Borrower for another Mortgage modification or repayment plan ■ Borrowers who are currently performing under another modification Trial Period Plan or repayment plan ■ Mortgages for which the Payment Deferral, if completed, would result in a cumulative total of more than 12 months of deferred principal and interest payments, including amounts deferred as a result of previous non-disaster related Payment Deferrals ■ Mortgages with a maturity date that is within 36 months of the evaluation date ■ Mortgages with a projected payoff date based on payments due under the existing amortization schedule that is within 36 months of the evaluation date. Note: If the Mortgage is within 36 months of its maturity date or projected payoff date but the Servicer determines based on the Borrower’s individual circumstances that the Borrower should be considered for a Payment Deferral, the Servicer may transmit an exception request to Freddie Mac.
eDetermining the terms of a Payment Deferral (i) Servicer…4,664 ch
(e) Determining the terms of a Payment Deferral (i) Servicer requirements for determining the terms of a Payment Deferral The Servicer must follow the steps below when determining the terms of the Payment Deferral. If the existing Mortgage includes a non-interest bearing UPB as a result of a prior modification, the terms impacting that non-interest bearing UPB will remain unchanged. The Servicer must apply the Payment Deferral forbearance in accordance with the following steps: 1. Deferring delinquent amounts. Defer at least 2 months and up to 6 months of pastdue principal and interest payment(s) and any other expenses or amounts that are permitted to be capitalized under the Freddie Mac Flex Modification capitalization rules in Section 9206.3(b)(ii) into an existing or newly created non-interest bearing UPB (i.e., deferred UPB). The deferred UPB will become due on the earlier of: ■ The Mortgage maturity date ■ The Mortgage payoff date (e.g., refinance or payoff of the interest-bearing UPB); or ■ Upon transfer or sale of the Mortgaged Premises 2. Reporting the Payment Deferral. The Servicer must advance the DDLPI in order to bring the Mortgage to current status. 3. Remaining payment schedule. Ensure the remaining payment schedule associated with the interest-bearing UPB remains unchanged, from the Mortgage’s payment schedule before applying the Payment Deferral. 4. Late charges. The Servicer must waive all accrued and unpaid late charges upon completion of the Payment Deferral. 5. Remaining Mortgage terms. When offering the Payment Deferral, the Servicer must ensure all other remaining terms of the existing Mortgage remain unchanged including, but not limited to the: ■ Remaining amortization schedule ■ Monthly P&I portion of the existing contractual monthly Mortgage payment ■ Interest rate (including maintaining the existing rate adjustment schedule for an ARM or a Step-Rate Mortgage) ■ Maturity date; and ■ Due dates of the remaining payment due under the Mortgage The maximum number of cumulative Principal and Interest Payments that may be deferred for a Mortgage subject to non-disaster Payment Deferrals over the life of the Mortgage is 12. (ii) Escrow Prior to or during the Servicer’s determination of the Borrower’s eligibility for a Payment Deferral, the Servicer must analyze the Borrower’s Escrow to estimate if there is an Escrow shortage. If the Servicer completed an estimated analysis during evaluation, then upon completion of the Payment Deferral, the Servicer must perform a new Escrow analysis in accordance with the Real Estate Settlement Procedures Act (RESPA) and any applicable federal, State or local laws. If, as a result of the analysis, the Servicer determines that there is an Escrow shortage, the Servicer must disclose the amount of the shortage to the Borrower before the Borrower accepts the Payment Deferral. If the Borrower is unable to pay the Escrow shortage as a lump sum, then the Borrower must pay the shortage as part of the monthly principal, interest, taxes and insurance (PITI) payment. If the Borrower must make monthly Escrow shortage payments, then the Servicer must: ■ Spread the repayment of the Escrow shortage amount in equal monthly payments over a period of 60 months, unless the Borrower chooses to pay off the shortage over a shorter period of time, not to be less than 12 months ■ Take into account any remaining unpaid amount of the Escrow shortage in any subsequent Escrow analysis to ensure that the Borrower is able to continue to pay all Escrow shortage amounts over the remaining portion of either the current remaining Escrow shortage repayment period or a period up to 60 months. The Servicer may not accelerate or compress the remaining Escrow shortage amount into a new Escrow payment or shorter repayment period as a result of a future Escrow analysis. If the Borrower is unable to afford a Payment Deferral based on the increased monthly payment resulting from an Escrow shortage repayment, the Servicer must evaluate the Borrower for a Freddie Mac Flex Modification. To complete a Payment Deferral, the Servicer must perform an actual Escrow analysis (as opposed to an estimate) in accordance with RESPA and any applicable federal, State or local law upon completion of the Payment Deferral and, if applicable, establish a repayment plan in accordance with the above requirements. Any Escrow shortage that is identified at the time of the Payment Deferral must not be deferred to the non-interestbearing UPB, and the Servicer is not required to fund any existing Escrow shortage. The Servicer is not required to revoke a previous waiver of Escrow, if applicable.
fCompleting Payment Deferral The Servicer must complete the…4,403 ch
(f) Completing Payment Deferral The Servicer must complete the Payment Deferral in the same month it determines the Borrower is eligible. If the Servicer is unable to complete the Payment Deferral within the same month of its determination, the Servicer may, at its option and in accordance with the “processing month” requirements below, use an additional month to allow for sufficient processing time (“processing month”) to complete the Payment Deferral. (i) Processing month requirements If the Servicer is unable to complete (i.e., submit the case via Freddie Mac’s servicing system) the Payment Deferral before the 15th day of the evaluation month, then the Servicer is authorized to use an additional month to allow for sufficient processing time (a “processing month”) to complete a Payment Deferral. The Servicer must treat all Borrowers equally in applying the processing month, as evidenced by a written policy (i.e., the criteria for requiring a processing month must be the same for all Borrowers). Additionally, the Servicer is not permitted to defer more than 6 months of principal and interest payments as part of a Payment Deferral or to exceed 12 months of cumulative deferred principal and interest payments from all Payment Deferrals completed on the Mortgage. As a result, the Borrower must make their full monthly contractual payment during the processing month if, as of the evaluation date: ■ The Mortgage is already 180 days delinquent, or ■ The Payment Deferral would cause the Mortgage to exceed 12 months of cumulative deferred past-due Principal and Interest Payments While the current month’s payment remains due because of delinquency and/or cumulative deferred payment requirements, the Servicer must send the proactive offer with the condition that a payment or payments are required for the Borrower to become eligible to complete the Payment Deferral. Once the payment or payments have been received and the Mortgage becomes eligible, the Servicer can proceed to settlement. Otherwise, the Borrower is not required to submit a payment during the processing month for a Payment Deferral. (ii) Payment Deferral agreement The Servicer must send Exhibit 1100, Payment Deferral Agreement, or equivalent to the Borrower no later than five days after the completion (i.e., a settled workout option) of the Payment Deferral. If the Servicer elects to require the Borrower to sign and return the Payment Deferral agreement, it must receive the fully executed Payment Deferral agreement prior to the settlement date. Use of Exhibit 1100 is optional. It reflects the minimum level of information that the Servicer must communicate to the Borrower, and it illustrates a level of specificity that is deemed to be in compliance with the requirements of the Guide. The Servicer must ensure the Payment Deferral agreement complies with applicable federal, State or local laws. When processing a Payment Deferral agreement, the Servicer must also comply with the following requirements: (iii) Maintaining lien status The Servicer’s application of a Payment Deferral to the Mortgage must not impair Freddie Mac’s First Lien position or enforceability against the Borrower(s) in accordance with its terms. (iv) Title endorsement Title endorsement is not required. (v) Document Custodian After the Servicer has sent the executed Payment Deferral agreement to the Borrower in accordance with the requirements in this section, the Servicer must comply with the following requirements: ■ If the Payment Deferral agreement is not required to be signed by the Borrower, the Servicer must send a copy of the Servicer executed Payment Deferral agreement to the Document Custodian within 25 days of the effective date of the Payment Deferral completion ■ If the Payment Deferral agreement is to be recorded, the Servicer must: • Send a certified copy of the fully executed Payment Deferral agreement to the Document Custodian within 25 days of the effective date of the Payment Deferral; and • Send the original Payment Deferral agreement that is returned from the recorder’s office to the Document Custodian within five Business Days of receipt ■ If the Payment Deferral agreement must be signed by the Borrower but not recorded, the Servicer must send the fully executed original Payment Deferral agreement to the Document Custodian within 25 days of the effective date of the Payment Deferral
gSubmission of Payment Deferral terms and settlement Payment…2,970 ch
(g) Submission of Payment Deferral terms and settlement Payment Deferrals can be processed and settled daily at Freddie Mac, except on the first Business Day of the month. Servicers can monitor the settlement status of all Payment Deferrals daily via the Modification Overview Report. Servicers must use Resolve® for all Mortgages for which the Borrowers are being evaluated for a Payment Deferral under this chapter. Resolve requires the submission of specific data elements in order to return a suggested workout solution. Based on the information input by the Servicer, Resolve will determine the terms of the Payment Deferral. Servicers and any Users that use or access Resolve are bound by all of the provisions of the Master System License (see Section 2401.1) and the System-Specific License for Servicing Tools (see Section 2404.2). Each Servicer shall use Resolve “in accordance with (A) the requirements in this section, (B) the Payment Deferral and other instructions provided in Resolve Online Help and any other Documentation, and (C) any other applicable provisions of the Guide, including Sections 2401.1 and 2404.2. (i) Instant settlement via Resolve To process the Payment Deferral for immediate settlement, the requirements in Sections 9203.4(a) and 9203.4(h) must be met. To complete the settlement of the Payment Deferral, the Servicer must submit the settlement request in Resolve. (ii) Payment Deferrals not eligible for instant settlement via Resolve If the settlement request is submitted but the workout is not eligible for instant settlement, the Servicer is expected to follow the response provided by Resolve and correct any issues that were highlighted in Resolve’s response and submit for settlement accordingly. As an example, a Borrower is not immediately eligible if, as of the evaluation date, either: ■ The Mortgage is 180 days delinquent or greater, or ■ The Payment Deferral would cause the Mortgage to exceed 12 months of cumulative deferred past-due principal and interest payments resulting from Payment Deferrals In these circumstances, the Borrower may become eligible upon subsequent receipt of a payment or payments that are due. In such instances, the Servicer can proceed to settling the Payment Deferral once the Borrower becomes eligible upon payment receipt. This may occur as a result of proactive solicitations required by Section 9203.3(c)(ii) or in other instances where a Borrower who is ineligible as a result of the Mortgage Delinquency and/or the cumulative number of payments deferred subsequently makes a payment or payments. By transmitting the data to Freddie Mac via Resolve for settlement, the Servicer represents and warrants that it has complied with all applicable requirements in the Guide and applicable Purchase Documents governing: ■ The Servicer’s delegated authority to process a Mortgage subject to the terms of the Payment Deferral, and ■ The Servicer’s use of Resolve to complete the settlement
hOther Payment Deferral conditions and requirements55 ch
(h) Other Payment Deferral conditions and requirements
iDelinquency status reporting For each Mortgage subject to the…40,938 ch
(i) Delinquency status reporting For each Mortgage subject to the…6,710 ch
(i) Delinquency status reporting For each Mortgage subject to the Payment Deferral, the Servicer must continue reporting the appropriate delinquency status through the Loan Level Reporting tool (see Exhibit 88, Servicing Tools) in accordance with requirements in Section 8303.3(g) and applicable default related reporting events in accordance with the requirements in Section 9102.6 and Exhibit 82, Default Reporting Dataset Guidelines. If a Borrower redefaults and enters a new forbearance plan, the Servicer must report the new plan in Resolve in accordance with the requirements in Section 9203.3. (ii) Request for reimbursement of expenses Servicers may use PAID (Payments Automated Intelligent and Dynamic) (see Exhibit 88) to request reimbursement for the following fees associated with the Payment Deferral: Reimbursement expense codes and limits Expense description Expense code Expense limit and notes Recordation fees 300003 Actual cost Title costs, if applicable 300004 Reimbursable amounts are in accordance with the limits specified in Exhibit 57A,Approved Attorney, Foreclosure, Mediation, Postponement Fees and Title Expenses Notary fees 42001 $150 If the Servicer submits a reimbursement request for Payment Deferral expenses and the Payment Deferral settlement date does not exist in Freddie Mac’s systems, the expense reimbursement request will not be eligible for payment, All Payment Deferrals must have been submitted to Freddie Mac for settlement in its systems to be eligible for expense reimbursement. (iii)Credit reporting For each Mortgage that is subject to the Payment Deferral, the Servicer must provide a “full file” status report describing the status of the Mortgage to each of the four major credit repositories in accordance with the credit bureau standards as provided by the Consumer Data Industry Association. (iv) Incentive payment The Servicer is eligible to receive a $500 incentive payment for each completed Payment Deferral. (v) Servicing fee The Servicer will continue to receive the Servicing fee it was receiving prior to completing the Payment Deferral. (vi) Future Freddie Mac Flex Modification evaluations If the Servicer is evaluating a Borrower for a future Freddie Mac Flex Modification, the Payment Deferral will not count as a previous loan modification for purposes of calculating the number of times the Mortgage has previously been modified. (vii) Failed Payment Deferral – Freddie Mac Flex Modification solicitations Failed Payment Deferrals – Freddie Mac Flex Modification solicitations If: Then: The Borrower has accepted a Payment Deferral and: ■ Subsequently becomes 60 days delinquent within 6 months of the Payment Deferral effective date, and ■ The Servicer is unable to establish quality right party contact The Servicer must evaluate the Borrower for a proactive offer for a Freddie Mac Flex Modification in accordance with the eligibility criteria described below. If eligible, the Servicer must send the Borrower a proactive offer for a Freddie Mac Flex Modification by the 75th day of Delinquency. Eligibility The Servicer must evaluate the Borrower for eligibility for a proactive offer for a Freddie Mac Flex Modification in accordance with the requirements of Section 9206.1(c)(iii) except when the Mortgage is not required to be 90 days or more delinquent. Solicitation The Servicer must send the Borrower Exhibit 1191, Freddie Mac Flex Modification Solicitation Cover Letter, and the Exhibit 93 template for the Freddie Mac Flex Modification Trial Period Plan Solicitation Offer – Not Based on an Evaluation of a Borrower Response Package evaluation notice or its equivalent. Exhibits 1191 and 93 may be altered at the Servicer’s discretion as it deems necessary to meet the requirements of this section and Chapter 9206 and to comply with disclosure and other requirements under applicable law. (viii) Additional requirements for Mortgages with buydown funds The additional requirements for Mortgages with buydown funds are as follows: ■ When processing a Payment Deferral for Mortgages subject to a temporary subsidy buydown plan in accordance with Section 4204.3, the Servicer must not apply funds in a buydown account to reduce the total amount to be deferred in accordance with the requirements of a Payment Deferral as specified in Section 9203.4(e)(i) unless it is required under the terms of the applicable buydown agreement ■ When evaluating a Borrower with a Mortgage with a temporary subsidy buydown plan for a Payment Deferral, the Servicer must confirm the Borrower’s financial capacity to continue making the existing contractual monthly Mortgage payment, including amounts due as a result of an Escrow shortage, as specified in Section 9203.4(c)(i) ■ Upon completion of the Payment Deferral, the Borrower must resume their payment amount as specified in the terms of the buydown agreement and in subject to applicable law* ■ If the Buydown term has expired or if, for any reason, the buydown funds are not available or the buydown funds are not paid, the Borrower is responsible to continue to make full monthly Mortgage payments as required by the terms of the Mortgage Note ■ Any remaining funds held in association with a buydown account, upon the end of the buydown term or the liquidation of the Mortgage, whichever occurs first, the Servicer must distribute in accordance with applicable law and per the buydown agreement or apply to the Mortgage consistent with Section 4204.3(e) *Application of each monthly payment must continue to be applied in accordance with the terms of the buydown agreement, applicable law and the Guide. (i) Disaster Payment Deferral A Disaster Payment Deferral is a relief option to assist Borrowers who were impacted and became delinquent due to an Eligible Disaster as defined in Section 8404.1. The Disaster Payment Deferral is designed to cure the Delinquency by deferring the delinquent principal and interest amounts of the contractual monthly Mortgage payment(s) into a newly created or an existing non-interest bearing UPB. Those amounts will become due and payable at the earlier of the Mortgage maturity date, payoff date or transfer or sale of the Mortgaged Premises. All other terms of the existing Mortgage must remain unchanged. Unless otherwise notified by Freddie Mac, all Freddie Mac Servicers are delegated to approve and offer a Freddie Mac Disaster Payment Deferral to eligible Borrowers in accordance with the requirements of the Guide and other applicable Purchase Documents. (i) Eligibility requirements and exclusions The Servicer must achieve quality right party contact with the Borrower in accordance with the requirements described in Section 9102.3(b)(ii).
ABorrower eligibility In addition to the information required to…338 ch
(A) Borrower eligibility In addition to the information required to achieve quality right party contact, the Servicer must confirm that the Borrower: ■ Has a resolved hardship ■ Is capable of continuing to make the existing contractual monthly Mortgage payment ■ Is unable to afford a repayment plan or full reinstatement of the Mortgage
BDelinquency and payment requirements The Mortgage must: ■ Have…827 ch
(B) Delinquency and payment requirements The Mortgage must: ■ Have been current or less than 60 days delinquent (i.e., less than two months delinquent) as of the date of the Eligible Disaster, and ■ Be at least 30 days delinquent (i.e., one month) but less than or equal to 360 days delinquent (i.e., 12 months) as of the date of evaluation. (Refer to Section 9203.4(g)(ii) for processing instructions when additional payments may be required during the month of evaluation and/or processing month.) Note: If a Borrower’s hardship is the result of an Eligible Disaster but the Mortgage was 60 or more days delinquent as of the date of the disaster and the Servicer determines the Borrower can maintain the existing monthly contractual Mortgage payment, the Servicer must submit an exception request via Resolve to Freddie Mac.
CMortgage and property eligibility The Mortgage: ■ Must be a…313 ch
(C) Mortgage and property eligibility The Mortgage: ■ Must be a conventional First Lien Mortgage currently owned or guaranteed by Freddie Mac, and ■ May be a fixed-rate Mortgage, ARM or Step-Rate Mortgage The property may be a Primary Residence, second home or Investment Property and may be vacant or condemned.
DBorrower documentation The Servicer must not require a complete…283 ch
(D) Borrower documentation The Servicer must not require a complete Borrower Response Package to evaluate the Borrower for a Disaster Payment Deferral if the Borrower has been evaluated in accordance with all requirements in the Guide and the eligibility requirements are satisfied.
EEligibility exclusions The following Mortgages and Borrowers are…1,130 ch
(E) Eligibility exclusions The following Mortgages and Borrowers are ineligible for the Disaster Payment Deferral: ■ FHA, VA and Guaranteed Rural Housing Mortgages ■ Mortgages subject to recourse ■ A Mortgage subject to a previous Disaster Payment Deferral related to the same Eligible Disaster event ■ Mortgages subject to an approved short sale or deed-in-lieu of foreclosure transaction ■ A Mortgage currently subject to an unexpired offer to the Borrower for a mortgage modification or repayment plan ■ Borrowers currently performing under a modification Trial Period Plan or repayment plan ■ A Mortgage with a maturity date that is within 36 months of the evaluation date ■ A Mortgage with a projected payoff date based on payments due under the existing amortization schedule that is within 36 months of the evaluation date Note: If the Mortgage is within 36 months of its maturity date or projected payoff date but the Servicer determines based on the Borrower’s individual circumstances that the Borrower should be considered for a Disaster Payment Deferral, the Servicer may transmit an exception request to Freddie Mac.
FMortgages subject to indemnification agreements If the Mortgage…1,653 ch
(F) Mortgages subject to indemnification agreements If the Mortgage is subject to an indemnification agreement and is otherwise eligible under the Disaster Payment Deferral requirements in this section, the Servicer has the discretion to approve the Disaster Payment Deferral provided the following conditions are met: ■ The Mortgage receiving the Disaster Payment Deferral retains its credit enhancement ■ If the Servicer is not the credit enhancement provider, the Servicer first obtains in writing any required approval under the terms of the credit enhancement from the entity providing the enhancement ■ The Servicer remits to Freddie Mac an annual payment for the amount of all Disaster Payment Deferral-related costs (e.g., interest rate shortfall). The loss amount calculations for the Disaster Payment Deferral will be determined by Freddie Mac in the same manner as the calculations for modification loss amounts. The Disaster Payment Deferral loss amounts due will be calculated on a monthly basis and billed on an annual basis for the life of the Mortgage that is subject to a Disaster Payment Deferral. If the Mortgage is subject to a partial indemnification, each year, the Servicer will be billed the appropriate percentage of the Disaster Payment Deferral loss amount that corresponds with the partial indemnification agreement. The Disaster Payment Deferral loss amounts will be determined by Freddie Mac in accordance with the process described in Bulletins 2016-5 and 2017-1. Note: The Servicer is not eligible for an incentive for completing a Disaster Payment Deferral on a Mortgage that is subject to an indemnification agreement.
GMortgage insurance If the Mortgage is subject to mortgage…357 ch
(G) Mortgage insurance If the Mortgage is subject to mortgage insurance, and the MI is not included in Freddie Mac’s list of delegated mortgage insurance companies found in Exhibit 10, Freddie Mac-Approved Mortgage Insurers the Servicer must obtain delegation of authority from the MI or seek approval from the MI to complete the Disaster Payment Deferral.
HTexas Equity Section 50(a)(6) Mortgages If the Borrower is…29,327 ch
(H) Texas Equity Section 50(a)(6) Mortgages If the Borrower is…6,155 ch
(H) Texas Equity Section 50(a)(6) Mortgages If the Borrower is eligible and qualifies for a Disaster Payment Deferral, the Servicer must offer the Disaster Payment Deferral to the Borrower. If the Servicer receives Borrower notification classifying the Disaster Payment Deferral as a loan modification and claiming that the terms of the modification agreement do not comply with the provisions of Article XVI Section 50(a)(6) of the Texas Constitution, the Servicer must notify Freddie Mac within seven Business Days of receipt of such objection or complaint via Freddie Mac Servicing Data Corrections and include the following: ■ Freddie Mac loan number ■ Servicer loan number ■ Transaction type (e.g., Texas Home Equity modification) ■ Accounting Cycle in which Freddie Mac settled the workout ■ Servicer’s analysis (e.g., Borrower complaint related to Section 50(a)(6) of the Texas Constitution) Upon receipt of Freddie Mac’s instructions, the Servicer must comply with any required response time frames to claims of defects and any other complaint in accordance with Section 8104.1(a) and the Texas Constitution. (ii) Determining Disaster Payment Deferral terms Based on the information provided by the Servicer, Resolve will determine the terms of the Disaster Payment Deferral as described in this Section 9203.4(i)(ii). If the existing Mortgage includes a non-interest bearing UPB as a result of a prior modification, the terms impacting that non-interest bearing UPB will remain unchanged. The Servicer must: ■ Apply the Payment Deferral forbearance as follows: Defer the delinquent principal and interest and any other expenses or amounts that are permitted to be capitalized under the Freddie Mac Flex Modification capitalization rules in Section 9206.3(b)(ii) into an existing or newly created non-interest bearing UPB (i.e., deferred UPB). The deferred UPB will become due on the earlier of: ❑ The Mortgage maturity date ❑ The Mortgage payoff date (e.g., refinance or payoff of the interest-bearing UPB), or ❑ The transfer or sale of the Mortgaged Premises ■ Advance the DDLPI to bring the Mortgage to current status ■ Ensure the remaining payment schedule associated with the interest-bearing UPB remains unchanged from the Mortgage’s pre-Disaster Payment Deferral payment schedule ■ Waive all accrued and unpaid late charges upon completion of the Payment Deferral When offering the Payment Deferral, the Servicer must ensure all other remaining terms of the existing Mortgage remain unchanged, including, but not limited to the: ■ Remaining amortization schedule ■ Monthly P&I portion of the existing contractual monthly Mortgage payment ■ Interest rate, including maintaining the existing rate adjustment schedule for an ARM or a Step-Rate Mortgage ■ Maturity date ■ Due Dates of the remaining payment due under the Mortgage Note: The maximum number of monthly payments that may be deferred as part of a Disaster Payment Deferral is 12. Prior to or during the Servicer’s determination of the Borrower’s eligibility for a Disaster Payment Deferral, the Servicer must analyze the Borrower’s Escrow to estimate if there is an Escrow shortage. If the Servicer completed an estimated analysis during evaluation, then upon completion of the Disaster Payment Deferral, the Servicer must perform a new Escrow analysis in accordance with the RESPA and any applicable federal, State or local law. If, as a result of the analysis, the Servicer determines that there is an Escrow shortage, the Servicer must disclose the amount of the shortage to the Borrower before the Borrower accepts the Disaster Payment Deferral. If the Borrower is unable to pay the Escrow shortage as a lump sum, then the Borrower must pay the shortage as part of the monthly PITI payment. If the Borrower must make monthly Escrow shortage payments, then the Servicer must: ■ Spread the repayment of the Escrow shortage amount in equal monthly payments over a period of 60 months, unless the Borrower chooses to pay off the shortage over a shorter period of time (not to be less than 12 months) ■ Take into account any remaining unpaid amount of the Escrow shortage in any subsequent Escrow analysis to ensure that the Borrower is able to continue to pay all Escrow shortage amounts over the remaining portion of either the current remaining Escrow shortage repayment period or a period up to 60 months. The Servicer may not accelerate or compress the remaining Escrow shortage amount into a new Escrow payment or shorter repayment period as a result of a future Escrow analysis. If the Borrower is unable to afford a Disaster Payment deferral based on the increased monthly payment resulting from an Escrow shortage repayment, the Servicer must evaluate the Borrower for a Freddie Mac Flex Modification. Any Escrow account shortage that is identified at the time of the Payment Deferral must not be capitalized, and the Servicer is not required to fund any existing Escrow account shortage. Any Escrow advances must be included in the deferred balance, as described in the “Delinquent Disaster Payment Deferral” section above. In addition, the Servicer is not required to revoke any Escrow account waiver. (iii)Completing a Disaster Payment Deferral The Servicer must send a Payment Deferral agreement (Exhibit 1100 or the Servicer’s customized equivalent of the Payment Deferral agreement) to the Borrower no later than five days after completion (e.g., a settled workout option) of the Payment Deferral. If the Servicer elects to require the Borrower to sign and return the Payment Deferral agreement, it must receive the fully executed Payment Deferral agreement prior to the settlement date. Use of the Payment Deferral agreement is optional. It reflects the minimum level of information that the Servicer must communicate to the Borrower, and it illustrates a level of specificity that is deemed to be in compliance with the requirements of the Guide. The Servicer must ensure the Payment Deferral agreement complies with applicable federal, State or local law. When processing a Payment Deferral agreement, the Servicer must also comply with the following requirements:
AMaintaining lien status The Servicer’s application of a Disaster…224 ch
(A) Maintaining lien status The Servicer’s application of a Disaster Payment Deferral to the Mortgage must not impair Freddie Mac’s First Lien position or enforceability against the Borrower(s) in accordance with its terms.
BTitle endorsement Title endorsement is not required57 ch
(B) Title endorsement Title endorsement is not required.
CDocument Custodian After the Servicer has sent the executed…20,359 ch
(C) Document Custodian After the Servicer has sent the executed Payment Deferral agreement to the Borrower as required in this section: ■ If the Payment Deferral agreement is not required to be signed by the Borrower, the Servicer must send a copy of the Servicer-executed Payment Deferral agreement to the Document Custodian within 25 days of the effective date of the Payment Deferral completion ■ If the Payment Deferral agreement is to be recorded, the Servicer must: • Send a certified copy of the fully executed Payment Deferral agreement to the Document Custodian within 25 days of the effective date of the Payment Deferral, and • Send the original Payment Deferral agreement that is returned from the recorder’s office to the Document Custodian within five Business Days of receipt ■ If the Payment Deferral agreement must be signed by the Borrower but not recorded, the Servicer must send the fully executed original Payment Deferral agreement to the Document Custodian within 25 days of the effective date of the Disaster Payment Deferral (iv) Processing month The Servicer must complete the Disaster Payment Deferral in the same month it determines the Borrower is eligible. If the Servicer is unable to complete the Disaster Payment Deferral before the 15th day of the evaluation month, then the Servicer is authorized to use an additional month to allow for sufficient processing time (a “processing month”) to complete the Disaster Payment Deferral. The Servicer must treat all Borrowers equally in applying the processing month, as evidenced by a written policy (i.e., the criteria for requiring a processing month must be the same for all Borrowers). The Borrower must make a complete monthly contractual payment during the processing month if, as of the date of evaluation, the Mortgage is 360 days delinquent or more. In this circumstance, the Servicer must complete the Disaster Payment Deferral within the processing month after the receipt of the Borrower’s full monthly contractual payment due during that month. While the current month’s payment remains due because of delinquency and/or cumulative deferred payment requirements, the Servicer must send the proactive offer with the condition that a payment or payments are required to become eligible to complete the Payment Deferral. Once the payment or payments have been received and the Mortgage becomes eligible, the Servicer can proceed to settlement. (v) Disaster Payment Deferral agreement The Servicer must process a Disaster Payment Deferral agreement in compliance with the requirements for processing a regular Payment Deferral agreement, as described in Section 9203.4(f). (vi) Evaluation hierarchy To be eligible for a Disaster Payment Deferral, a Borrower must have been current or less than 60 days delinquent (i.e., less than two months delinquent) as of the date of the Eligible Disaster. Otherwise, the Servicer must conduct all loss mitigation evaluations in accordance with Freddie Mac’s standard loss mitigation evaluation hierarchy, as described in Section 9201.2, or must submit an exception request for Freddie Mac approval. If quality right party contact is established with a Borrower who was current or less than 60 days delinquent (i.e., less than two months delinquent) as of the date of the Eligible Disaster and the Borrower is unable to resolve the Delinquency through a reinstatement or repayment plan, the Servicer must evaluate the Borrower for the loss mitigation options in the following Disaster evaluation hierarchy: 1. Disaster Payment Deferral 2. Freddie Mac Flex Modification 3. Standard Short Sale 4. Standard Deed-in-Lieu of Foreclosure Note: In most cases, Borrowers impacted by an Eligible Disaster who qualify to be evaluated for a Disaster Payment Deferral will be transitioning from a forbearance plan, but forbearance is not a prerequisite. (vii) Post-forbearance plan – solicitation for a Disaster Payment Deferral In order to promote a more seamless transition between loss mitigation options when a Borrower who was on a disaster-related forbearance completes the forbearance plan without a solution to the delinquency, the table below provides requirements for Servicers to conduct reviews for proactive Disaster Payment Deferral and Freddie Mac Flex Modification offers: Post forbearance plan – Disaster Payment Deferral If…. Then… The Borrower’s forbearance plan ends and the Servicer is unable to establish quality The Servicer must evaluate the Borrower for a proactive offer for a Disaster Payment Deferral in accordance with the eligibility right party contact to evaluate for a postforbearance solution to the delinquency. criteria described below. If eligible, the Servicer must send the Borrower a proactive offer for a Disaster Payment Deferral by the 15th day following expiration of the forbearance plan. Eligibility The Borrower must be eligible for a Disaster Payment Deferral in accordance with the requirements of this chapter, except: ■ The Servicer is not required to have established quality right party contact, as described in Section 9203.4(i), and ■ The Servicer is not required to confirm that the Borrower meets the Borrower eligibility requirements described in Section 9203.4(i)(i) Solicitation requirements The Servicer must solicit the Borrower using Exhibit 1102, Payment Deferral PostForbearance Solicitation Cover Letter, with Exhibit 1100, or its equivalent, making any appropriate changes to comply with applicable law. While use of Exhibits 1102 or 1100 is optional, it reflects the minimum level of information that the Servicer must communicate and illustrates a level of specificity that complies with the requirements of the Guide. The Servicer must include instruction on how to accept the offer in the Payment Deferral agreement. The Servicer is authorized to consider the following as acceptance by the Borrower, subject to applicable law: ■ The Borrower contacting the Servicer directly in accordance with any acceptable outreach and communication method, ■ The Borrower returning an executed Payment Deferral agreement, or ■ Any other method evidencing the Borrower’s acceptance as determined by the Servicer The Borrower must make their full monthly contractual payment during the month of solicitation and/or processing month if, as of the date of evaluation, the Mortgage is 12 months delinquent. In this circumstance, the Servicer must complete the Disaster Payment Deferral within the month of solicitation after receipt of the Borrower’s full contractual payment due during that month. Note: If the Servicer uses a processing month to complete the Payment Deferral, the Borrower must also make his or her full monthly contractual payment(s) during the processing month if the Mortgage is 360 days delinquent or more. The Servicer must complete the Payment Deferral within the processing month after receipt of the Borrower’s full monthly contractual payment during that month. When processing these evaluations using Resolve, the Borrower is ineligible for a Payment Deferral until their payment is received. While the current month’s payment remains due because of delinquency and/or cumulative deferred payment requirements, the Servicer must send the proactive offer with the condition that a payment or payments are required to complete the Payment Deferral. Once the payment or payments have been received and the Mortgage becomes eligible, the Servicer can proceed to settlement. Post forbearance plan – Freddie Mac Flex Modification If… Then… ■ The Borrowers forbearance plan ends, and ■ The Servicer has not established quality right party contact to evaluate for a post-forbearance solution to the delinquency, and ■ The Borrower is ineligible for a proactive offer for a Disaster Payment Deferral The Servicer must evaluate the Borrower for a proactive offer for a Freddie Mac Flex Modification in accordance with the eligibility criteria described below. If eligible, the Servicer must send the Borrower a proactive offer for a Freddie Mac Flex Modification by the 15th day of the month following the expiration of the forbearance plan. ■ The Borrower’s forbearance plan ends, and ■ The Servicer has not established quality right party contact to evaluate for a post-forbearance solution to the delinquency, and ■ The Borrower was eligible for a proactive offer for a Disaster Payment Deferral but did not accept the offer by the acceptance date provided in the Payment Deferral agreement The Servicer must evaluate the Borrower for a proactive offer for a Freddie Mac Flex Modification in accordance with the eligibility criteria described below. If eligible, the Servicer must send the Borrower a proactive offer for a Freddie Mac Flex Modification by the 15th day following the expiration of the Payment Deferral offer. Eligibility The Servicer must evaluate the Borrower for eligibility for a proactive offer for a Freddie Mac Flex Modification in accordance with the requirements of Section 9206.1(c)(v). Solicitation The Servicer must send the Borrower Exhibit 1191A, Freddie Mac Post-Disaster Forbearance Flex Modification Solicitation Cover Letter, and the Exhibit 93 template for the Freddie Mac Flex Modification Trial Period Plan Solicitation Offer – not based on an evaluation of a Borrower Response Package evaluation notice, or its equivalent. Exhibits 1191A and 93 may be altered at the Servicer’s discretion as it deems necessary to meet the requirements of this section and Chapter 9206 and to comply with disclosure and other requirements under applicable law. (viii) Failed repayment plan - solicitation for a Disaster Payment Deferral In order to promote a more seamless transition between loss mitigation options when a Borrower is unable to resolve their Delinquency with a repayment plan, the table below provides requirements for Servicers to conduct reviews for proactive Payment Deferral and Freddie Mac Flex Modification offers following an unsuccessful repayment plan. Failed repayment plan – Payment Deferral If…. Then… The Borrower accepts an offer for a repayment plan but does not make the total monthly repayment plan payment by the end of the month in which it is due (“fails a repayment plan”) and the Servicer is unable to establish quality right party contact. The Servicer must evaluate the Borrower for a proactive offer for a Disaster Payment Deferral, in accordance with the eligibility criteria described below. If eligible, the Servicer must send the Borrower a proactive offer for a Payment Deferral by the 15th day of the following month (i.e., the 15th day of the month following the month Borrower fails a repayment plan). Eligibility The Borrower must be eligible for a Payment Deferral in accordance with the requirements of this chapter. However: ■ The Servicer is not required to have established quality right party contact, as described in Section 9203.4(i), and ■ The Servicer is not required to confirm that the Borrower meets the Borrower eligibility requirements described in Section 9203.4(i)(i) Solicitation requirements The Servicer must solicit the Borrower using Exhibit 1105, Payment Deferral PostRepayment Plan Solicitation Cover Letter, with Exhibit 1100 or its equivalent, making any appropriate changes to comply with applicable law. While use of Exhibits 1105 and 1100 is optional, it reflects the minimum level of information that the Servicer must communicate and illustrates a level of specificity that complies with the requirements of the Guide. The Servicer must include instruction on how to accept the offer in the Payment Deferral agreement. The Servicer is authorized to consider the following as acceptance by the Borrower, subject to applicable law: ■ The Borrower contacting the Servicer directly in accordance with any acceptable outreach and communication method, ■ The Borrower returning an executed Payment Deferral agreement, or ■ Any other method evidencing the Borrower’s acceptance as determined by the Servicer The Borrower must make their full monthly contractual payment during the month of solicitation if, as of the date of evaluation, the Mortgage is 12 months delinquent. In this circumstance, the Servicer must complete the Disaster Payment Deferral within the month of solicitation after receipt of the Borrower’s full contractual payment due during that month. Note: If the Servicer uses a processing month to complete the Disaster Payment Deferral, the Borrower must also make his or her full monthly contractual payment(s) during the processing month if the Mortgage is 360 days delinquent or more. The Servicer must complete the Payment Deferral within the processing month after receipt of the Borrower’s full monthly contractual payment during that month. In these instances, when processing these evaluations using Resolve, the Borrower is ineligible for a Payment Deferral until their payment is received. While the current month’s payment remains due because of delinquency and/or cumulative deferred payment requirements, the Servicer must send the proactive offer with the condition that a payment or payments are required to complete the Payment Deferral. Once the payment or payments have been received and the Mortgage becomes eligible, the Servicer can proceed to settlement. Failed repayment plan – Freddie Mac Flex Modification If… Then… ■ The Borrower fails a repayment plan, and ■ The Servicer has not established quality right party contact, and ■ The Borrower is ineligible for a proactive offer for a Disaster Payment Deferral The Servicer must evaluate the Borrower for a proactive offer for a Freddie Mac Flex Modification in accordance with the eligibility criteria described below. If eligible, the Servicer must send the Borrower a proactive offer for a Freddie Mac Flex Modification by the 15th day of the following month (i.e., the 15th day of the month following the month Borrower fails a repayment plan). ■ The Borrower fails a repayment plan, and ■ The Servicer has not established quality right party contact, and ■ The Borrower was eligible for a proactive offer for a Disaster Payment Deferral but did not The Servicer must evaluate the Borrower for a proactive offer for a Freddie Mac Flex Modification in accordance with the eligibility criteria described below. If eligible, the Servicer must send the Borrower a proactive offer for a Freddie Mac Flex Modification by the 15th day following the expiration of the Payment Deferral offer. accept the offer by the acceptance date provided in the Payment Deferral agreement Eligibility The Servicer must evaluate the Borrower for eligibility for a proactive offer for a Freddie Mac Flex Modification in accordance with the requirements of Section 9206.1(c)(v). Solicitation The Servicer must send the Borrower Exhibit 1191 and the Exhibit 93 template for the Freddie Mac Flex Modification Trial Period Plan Solicitation Offer – not based on an evaluation of a Borrower Response Package evaluation notice, or its equivalent. Exhibits 1191 and 93 may be altered at the Servicer’s discretion as it deems necessary to meet the requirements of this section and Chapter 9206, and to comply with disclosure and other requirements under applicable law. (ix) Failed Disaster Payment Deferral – solicitations In order to promote a more seamless transition between loss mitigation options when a Borrower who accepted a Disaster Payment Deferral and is unable to remain current, the table below provides requirements for Servicers to conduct reviews for proactive Freddie Mac Flex Modification offers following an unsuccessful Disaster Payment Deferral. Failed Payment Deferral – Freddie Mac Flex Modification If… Then… The Borrower has accepted a Disaster Payment Deferral and: ■ Subsequently becomes 60 days delinquent within 6 months of the Payment Deferral effective date, and ■ The Servicer is unable to establish quality right party contact The Servicer must evaluate the Borrower for a proactive offer for a Freddie Mac Flex Modification in accordance with the eligibility criteria described below. If eligible, the Servicer must send the Borrower a proactive offer for a Freddie Mac Flex Modification by the 75th day of delinquency. Eligibility The Servicer must evaluate the Borrower for eligibility for a proactive offer for a Freddie Mac Flex Modification in accordance with the requirements of Section 9206.1(c)(v). Solicitation The Servicer must send the Borrower Exhibit 1191 and the Exhibit 93 template for the Freddie Mac Flex Modification Trial Period Plan Solicitation Offer – not based on an evaluation of a Borrower Response Package evaluation notice, or its equivalent. Exhibits 1191 or 93 may be altered at the Servicer’s discretion as it deems necessary to meet the requirements of this section and Chapter 9206, and to comply with disclosure and other requirements under applicable law. (x) Reduced Freddie Mac Flex Modification requirements In lieu of the Guide requirements for Freddie Mac Flex Modification eligibility in Sections 9206.1(c) and 9206.1(d), Mortgages will be excluded from eligibility only under the following circumstances: ■ The Mortgage is an FHA, VA or Guaranteed Rural Housing Mortgage ■ The Mortgage is subject to recourse ■ The Borrower is currently performing under another forbearance plan, Trial Period Plan or repayment plan ■ The Mortgage is subject to an approved short sale or deed-in-lieu of foreclosure ■ The Mortgage is currently subject to an unexpired offer to the Borrower for another modification or other foreclosure prevention alternative, such as a forbearance plan or repayment plan If the Servicer was not collecting Escrows on the existing Mortgage, the Borrower is not required to establish an Escrow account as a condition of the modification unless otherwise required by applicable law or the Servicer confirms that the taxes and insurance premiums have not been paid and are past due. (xi) Resolve To model the terms of the Disaster Payment Deferral and complete the settlement process, Servicers must use the “Payment Deferral” path in Resolve. Additionally, each Servicer shall comply with the requirements in Section 9203.4(e) to complete the submission and settlement process for a Disaster Payment Deferral. (xii) Reporting requirements For each Mortgage subject to the Disaster Payment Deferral, the Servicer must continue reporting the appropriate delinquency status through the Loan Level Reporting tool in accordance with requirements in Section 8303.3(g) and applicable default related reporting events in accordance with the requirements in Section 9102.6 and Exhibit 82. Once the Disaster Payment Deferral has been completed and the Mortgage is brought current, the Servicer must report the Mortgage as current through the Loan Level Reporting tool. If a Borrower redefaults and enters a new forbearance plan, the Servicer must report the new plan in Resolve in accordance with the requirements in Section 9203.3. (xiii) Other requirements for the Disaster Payment Deferral (A) Request for reimbursement of expenses Servicers may use PAID (Payments Automated Intelligent and Dynamic) (see Exhibit 88) to request reimbursement for the following fees associated with the Disaster Payment Deferral: Reimbursement expense codes and limits Expense description Expense code Expense limit and notes Recordation fees 300003 Actual cost Title costs, if applicable 300004 Reimbursable amounts are in accordance with the limits specified in Exhibit 57A Notary fees 42001 $150 If the Servicer submits a reimbursement request for Disaster Payment Deferral expenses and the Disaster Payment Deferral settlement date does not exist in Freddie Mac’s systems, the expense reimbursement request will not be eligible for payment. All Disaster Payment Deferrals must have been submitted to Freddie Mac for settlement in its systems to be eligible for expense reimbursement. (B) Credit reporting For each Mortgage that is subject to the Disaster Payment Deferral, the Servicer must provide a “full file” status report describing the status of the Mortgage to each of the four major credit repositories in accordance with the credit bureau standards as provided by the Consumer Data Industry Association. (C) Incentive payment The Servicer is eligible to receive a $500 incentive payment for each completed Disaster Payment Deferral.
DServicing fee The Servicer will continue to receive the Servicing…142 ch
(D) Servicing fee The Servicer will continue to receive the Servicing fee it was receiving prior to completing the Disaster Payment Deferral.
EFuture Freddie Mac Flex Modification evaluations If the Servicer…2,390 ch
(E) Future Freddie Mac Flex Modification evaluations If the Servicer is evaluating a Borrower for a future Freddie Mac Flex Modification, the Disaster Payment Deferral will not count as a previous loan modification for purposes of calculating the number of times the Mortgage has previously been modified. (xiv) Future Payment Deferral evaluations If the Servicer is evaluating a Borrower for a future non-Disaster Payment Deferral in accordance with the requirements of Sections 9203.4(b) through 9203.4(h), the Disaster Payment Deferral will not cause the Borrower to be ineligible. (xv) Additional requirements for Mortgages with buydown funds The additional requirements for Mortgages with buydown funds are as follows: ■ When processing a Disaster Payment Deferral for Mortgages subject to a temporary subsidy buydown plan in accordance with Section 4204.3, the Servicer must not apply funds in a buydown account to reduce the total amount to be deferred in accordance with the requirements of a Disaster Payment Deferral as specified in Section 9203.4(i)(i) unless it is required under the terms of the applicable buydown agreement ■ When evaluating a Borrower with a Mortgage with a temporary subsidy buydown plan for a Payment Deferral, the Servicer must confirm the Borrower’s financial capacity to continue making the existing contractual monthly Mortgage payment, including amounts due as a result of an Escrow shortage, as specified in Section 9203.4(i)(i) ■ Upon completion of the Disaster Payment Deferral, the Borrower must resume their payment amount as specified in the terms of the buydown agreement, subject to applicable law and the terms of the buydown agreement* ■ If the Buydown term has expired or if, for any reason, the buydown funds are not available or the buydown funds are not paid, the Borrower is responsible to continue to make full monthly Mortgage payments as required by the terms of the Note ■ Any remaining funds held in association with a buydown account, upon the end of the buydown term or the liquidation of the Mortgage, whichever occurs first, the Servicer must distribute in accordance with applicable law and per the buydown agreement or apply to the Mortgage consistent with Section 4204.3(e) *Application of each monthly payment must continue to be applied in accordance with the terms of the buydown agreement, applicable law and the Guide.
jElectronic Payment Deferral Agreements (i) Definitions The…8,303 ch
(j) Electronic Payment Deferral Agreements (i) Definitions The following defined terms are used throughout this subsection: Defined terms related to Electronic Payment Deferral Agreements E Electronic Relating to technology having electrical, digital, magnetic, wireless, optical, electromagnetic, or similar capabilities, as defined in the “UETA” and/or “E-SIGN”. Electronic Record A “Record” created, generated, sent, communicated, received, or stored by “Electronic” means, as defined in the “UETA” and/or “E-SIGN.” The term also includes a paper document converted into an Electronic Record. Electronic Payment Deferral Agreement An agreement that is an Electronic Record that complies with the applicable Payment Deferral requirements of the Guide, as set forth in and subject to Chapter 9203. eNote An Electronic Record that would be a promissory note if it was issued in paper, and that the Borrower has agreed to issue it as a Transferable Record. eVault An Electronic storage system that uses computer hardware and software to store and maintain eNotes and other Electronic Records. M MERS eDelivery A MERS® system (operated by MERSCORP Holdings, Inc.) that is used by MERS eRegistry members to deliver documents and data from one MERS eRegistry member to another using the same infrastructure, open system-to-system interface, and standards of the MERS eRegistry. Note: Refer to Section 1401.3(h) for the meaning of loss mitigation documents (ii) Electronic Payment Deferral documents In lieu of paper documents, a Servicer may prepare, sign and send Payment Deferral documents to the Borrower for the Borrower’s Electronic signature and Electronic return to the Servicer, provided these transactions comply with the Guide, including the requirements in Section 1401.3(h) and Section 9206.4(d). All Electronic loss mitigation documents, including Payment Deferral documents and any other Electronic Mortgage file documents, are considered Electronic Records and must be able to be retrieved and printed in a manner that accurately reflects the information they originally contained. Additionally, all Electronic Records must be accessible, either electronically or on paper, and made available to Freddie Mac upon request. Freddie Mac will not reimburse any costs resulting from a Servicer’s decision to use an Electronic Payment Deferral Agreement, and the Borrower may not be charged for any associated costs. (iii)General requirements for all Electronic Payment Deferral Agreements Servicers must: ■ Process, modify and store Electronic Payment Deferral Agreements for Freddie Mac Mortgages under requirements that are no less stringent than applicable industry standards when electronically processing, modifying and storing its own Electronic Payment Deferral Agreements for Mortgages that it owns or services for others ■ Consult with their legal counsel to ensure that the use, processing and storage of an Electronic Payment Deferral Agreement complies with all applicable federal, State and local laws ■ Provide for Electronic notarization when applicable and required, subject to applicable law and the requirements set forth in Section 1401.3(f) ■ Comply with all requirements in the Servicing Contract to service the Mortgage, as modified by an Electronic Payment Deferral Agreement, including, but not limited to, Servicing obligations related to a payoff or short sale (e.g., cancelation of the Mortgage, Note and Electronic Payment Deferral Agreement), grant of a deed-in-lieu of foreclosure, foreclosure, repurchase of an electronically modified Mortgage and litigation ■ Ensure that the signing platform has a robust audit trail of all key events starting from the creation of the Electronic Payment Deferral Agreement through and including Servicer and Borrower execution (as applicable) so that the Servicer can reproduce upon request If the Servicer must have the Payment Deferral agreement recorded or in recordable format to comply with Section 9203.4(f)(i), the Servicer may use an Electronic Payment Deferral Agreement, provided the Servicer is able to comply with the recording jurisdiction’s recordation, Electronic format requirements and the requirements set forth in Section 1401.3(e). (iv) Document custodial requirements for paper Notes Document custodial requirements for managing paper Notes Requirement If the note is not Electronic Borrower signature is not required Within 25 days of the effective date of the Payment Deferral, the Servicer must send an Electronic copy of the Servicer executed Electronic Payment Deferral Agreement to the Document Custodian to be maintained or logically associated with the Note. Borrower signature is required and recordation is not required Within 25 days of the effective date of the Payment Deferral, the Servicer must send an Electronic copy of the fully executed Electronic Payment Deferral Agreement to the Document Custodian to be maintained or logically associated with the Note. Recordation is required and will not be recorded electronically ■ Within 25 days of the effective date of the Payment Deferral, the Servicer must deliver an Electronic copy of the fully executed Electronic Payment Deferral Agreement to the Document Custodian to be maintained or logically associated with the Note, and ■ The Servicer must also deliver the recorded Electronic Payment Deferral Agreement with recording information therein or another form of recorder’s office confirmation with recording information therein (Recording Confirmation) to the Document Custodian within five Business Days of receipt from the recorder’s office. Recordation is required and will be recorded electronically ■ Within 25 days of the effective date of the Payment Deferral, the Servicer must deliver an Electronic copy of the fully executed Electronic Payment Deferral Agreement to the Document Custodian to be maintained or logically associated with the Note, and Document custodial requirements for managing paper Notes Requirement If the note is not Electronic ■ The Servicer must also deliver the electronically recorded Electronic Payment Deferral Agreement with recording information therein or Recording Confirmation to the Document Custodian within five Business Days of receipt from the recorder’s office. If the Document Custodian is not able to accept Electronic documents, the Servicer must deliver a paper copy of the Electronic Payment Deferral Agreement to the Document Custodian. Note: Refer to Section 1402.5(c) for delivery requirements of Electronic Payment Deferral Agreements related to eMortgages. (v) Storage and safekeeping of Electronic Payment Deferral Agreement Servicers must store Electronic Payment Deferral Agreements in an eVault or similar eStorage System (as defined in Section 1402.1(b)) and must store copies of Electronic Payment Deferral Agreements (including printed paper copies of facsimiles thereof) in the Mortgage file in accordance with the Guide requirements for storing Mortgage file documents. Electronic Payment Deferral Agreement must be logically associated with the paper Mortgage file so that all Servicing records (both paper and Electronic) that constitute the Mortgage file are identified and associated with the Mortgage transaction. (vi) Transfers of Servicing Upon a Transfer of Servicing involving Mortgages with an Electronic Payment Deferral Agreement, the Transferor Servicer must comply with Section 7101.1(b)(ii)(B) and inform the Transferee Servicer of the name of the eVault or eStorage System holding the Electronic Payment Deferral Agreement. The Transferor Servicer must ensure that its eVault or eStorage System provider transfers the Electronic Payment Deferral Agreement and all related data to the Transferee Servicer’s eVault or eStorage System provider in a manner that ensures the ongoing validity and enforceability of the Electronic Payment Deferral Agreement and its associated Electronic Signature (as defined in Section 1401.1(b)). A Transferor Servicer may not satisfy its obligations under this section by relying on Section 7101.5(a) by generating paper copies of the payment deferral agreement for the Transferee Servicer. (vii) Disaster recovery/business continuity plan Refer to Section 1302.3 for Seller/Servicer business continuity planning requirements.
Operationalizing Freddie Mac Single-Family Seller/Servicer Guide 9203.4 — Payment Deferral eligibility, processing, conditions and requirements
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