Freddie Mac Single-Family Seller/Servicer Guide Chapter 9201 — Freddie Mac Loss Mitigation Evaluation Hierarchy and Performance Standards

fhlmc-9201

Chapter 9201 of the Freddie Mac Single-Family Seller/Servicer Guide establishes the rationale for loss mitigation, Freddie Mac's loss mitigation evaluation hierarchy, Servicer responsibilities for loss mitigation activities, and performance standards. NOTE: actual title is "Freddie Mac Loss Mitigation Evaluation Hierarchy and Performance Standards", not "Forbearance".

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source:
  type: regulation
  id: fhlmc-9201
  authority: Freddie Mac Single-Family Seller/Servicer Guide Chapter 9201 — Freddie Mac Loss Mitigation Evaluation Hierarchy and Performance Standards
  description: |
    Chapter 9201 of the Freddie Mac Single-Family Seller/Servicer Guide
    establishes the rationale for loss mitigation, Freddie Mac's loss
    mitigation evaluation hierarchy, Servicer responsibilities for loss
    mitigation activities, and performance standards. NOTE: actual title
    is "Freddie Mac Loss Mitigation Evaluation Hierarchy and Performance
    Standards", not "Forbearance".
obligations:
  - id: fhlmc-9201-reinstatement-first-then-hierarchy
    canonical_id: fhlmc-9201-reinstatement-first-then-hierarchy
    section: Freddie Mac Guide Section 9201.2(a) — Loss mitigation evaluation hierarchy
    description: |
      If a Borrower contacts [LENDER] for loss mitigation assistance,
      [LENDER] must first determine if the Borrower can bring the loan
      current through reinstatement, and only then proceed through the
      workout-option hierarchy set forth in Section 9201.2(a).
    type: do
    audit_question: Can [LENDER] evidence that, for every Freddie Mac-serviced Mortgage where the Borrower contacted [LENDER] for loss mitigation assistance, reinstatement was evaluated first before any other relief or workout option in the Section 9201.2(a) hierarchy?
    program_review: Does the program ensure that when a Borrower seeks loss-mit assistance, reinstatement is evaluated first before any other option in the §9201.2(a) hierarchy?
    file_review: For loss-mit files, confirm from the notes that reinstatement was evaluated first before other hierarchy options.
    judgment: false
    feeds:
      - fhlmc-9201-loss-mitigation-activities-must-include
    workflow_phase: servicing
    owner_role: loss_mitigation_specialist
    secondary_owner_role: compliance_officer
    cadence: per-loss-mit-event
    consequence: ''
    tags:
      - round-b
      - regulator-direct
      - fhlmc
      - freddie-mac
      - servicing-guide
      - loss-mitigation
      - hierarchy
      - reinstatement
      - promoted
    primary_source:
      tier: 1
      authority: Freddie Mac Single-Family Seller/Servicer Guide Section 9201.2(a)
      source_class: fhlmc-guide
      source_url: https://guide.freddiemac.com/ci-guide
      snapshot_id: 5869ee9e606cd4ae
      fetched_at: '2026-05-23T00:27:40Z'
      content_hash: sha256:9a1b23e5024bb369e7a59d36b3702383c11ace68b5d209fdef791bc8f955c637
      paragraph_quote: If a Borrower contacts the Servicer for loss mitigation assistance, the Servicer must first
      drafter_attestation: Copied verbatim from Freddie Mac Guide snapshot 5869ee9e606cd4ae (Chapter 9201) at 2026-05-22.
    promoted_at: '2026-05-23T00:58:49+00:00'
    promoted_from: fhlmc-9201-roundb-v1.yaml
  - id: fhlmc-9201-determine-temporary-or-permanent-hardship
    canonical_id: fhlmc-9201-determine-temporary-or-permanent-hardship
    section: Freddie Mac Guide Section 9201.2(a) — Hardship determination
    description: |
      [LENDER] must first determine if the Borrower has a temporary or
      permanent hardship in conducting the loss mitigation evaluation
      hierarchy, because the workout-option order depends on the hardship
      classification.
    type: do
    audit_question: Can [LENDER] evidence that, for each loss-mitigation evaluation, the Borrower's hardship was classified as temporary or permanent before the relief/workout option was selected from the hierarchy table?
    program_review: Does the program ensure each loss-mit evaluation classifies the Borrower's hardship as temporary or permanent before selecting the workout option, since the option order depends on it?
    file_review: Confirm the file records a temporary/permanent hardship classification before option selection. The compliance person judges whether the classification fits the documented circumstances.
    judgment: true
    feeds: []
    workflow_phase: servicing
    owner_role: loss_mitigation_specialist
    secondary_owner_role: compliance_officer
    cadence: per-loss-mit-event
    consequence: ''
    tags:
      - round-b
      - regulator-direct
      - fhlmc
      - freddie-mac
      - servicing-guide
      - loss-mitigation
      - hardship-classification
      - promoted
    primary_source:
      tier: 1
      authority: Freddie Mac Single-Family Seller/Servicer Guide Section 9201.2(a)
      source_class: fhlmc-guide
      source_url: https://guide.freddiemac.com/ci-guide
      snapshot_id: 5869ee9e606cd4ae
      fetched_at: '2026-05-23T00:27:40Z'
      content_hash: sha256:9a1b23e5024bb369e7a59d36b3702383c11ace68b5d209fdef791bc8f955c637
      paragraph_quote: 1. The Servicer must first determine if the Borrower has a temporary or permanent hardship
      drafter_attestation: Copied verbatim from Freddie Mac Guide snapshot 5869ee9e606cd4ae (Chapter 9201) at 2026-05-22.
    promoted_at: '2026-05-23T00:58:49+00:00'
    promoted_from: fhlmc-9201-roundb-v1.yaml
  - id: fhlmc-9201-loss-mitigation-activities-must-include
    canonical_id: fhlmc-9201-loss-mitigation-activities-must-include
    section: Freddie Mac Guide Section 9201.3 — Servicer's responsibilities for loss mitigation activities
    description: |
      [LENDER]'s loss mitigation activities must include pursuing
      reinstatement as the first option, analyzing the Borrower's financial
      situation and intentions, determining property value and Freddie
      Mac's potential loss, pursuing alternatives to foreclosure in
      accordance with the Section 9201.2 hierarchy, and continuing to
      pursue alternatives even after foreclosure has been initiated.
    type: do
    audit_question: Can [LENDER] evidence that, for every delinquent Freddie Mac-serviced Mortgage, its loss mitigation activities included reinstatement-first pursuit, financial/intent analysis, property value/loss determination, hierarchy-based alternative-to-foreclosure pursuit, and continued pursuit of alternatives even after foreclosure was initiated?
    program_review: Does the program ensure loss-mit activities include reinstatement-first pursuit, financial/intent analysis, property-value/loss determination, §9201.2 hierarchy-based alternatives, and continued pursuit of alternatives even after foreclosure initiation?
    file_review: Review delinquent-loan loss-mit files for all five activity elements; the compliance person judges whether the analysis (financial situation, value, loss) was adequately performed.
    judgment: true
    feeds: []
    workflow_phase: servicing
    owner_role: loss_mitigation_specialist
    secondary_owner_role: compliance_officer
    cadence: per-loss-mit-event
    consequence: ''
    tags:
      - round-b
      - regulator-direct
      - fhlmc
      - freddie-mac
      - servicing-guide
      - loss-mitigation
      - servicer-responsibilities
      - promoted
    primary_source:
      tier: 1
      authority: Freddie Mac Single-Family Seller/Servicer Guide Section 9201.3
      source_class: fhlmc-guide
      source_url: https://guide.freddiemac.com/ci-guide
      snapshot_id: 5869ee9e606cd4ae
      fetched_at: '2026-05-23T00:27:40Z'
      content_hash: sha256:9a1b23e5024bb369e7a59d36b3702383c11ace68b5d209fdef791bc8f955c637
      paragraph_quote: 'The Servicer’s loss mitigation activities must include:'
      drafter_attestation: Copied verbatim from Freddie Mac Guide snapshot 5869ee9e606cd4ae (Chapter 9201) at 2026-05-22.
    promoted_at: '2026-05-23T00:58:49+00:00'
    promoted_from: fhlmc-9201-roundb-v1.yaml
_promotion_history:
  - promoted_at: '2026-05-23T00:58:49+00:00'
    candidate_path: obligations\_remediation\_round_b_drafts\fhlmc-9201-roundb-v1.yaml
    candidates_promoted: 3
    candidates_skipped_existing: 0

Verbatim regulatory text (3)

Verbatim provisions from Freddie Mac Single-Family Seller/Servicer Guide Chapter 9201 — Freddie Mac Loss Mitigation Evaluation Hierarchy and Performance Standards — each quote is a verified substring of the regulator-published source snapshot, not retyped. Quoted for reference; this is not legal advice. The operational layer (P&P updates, prompts) lives in the regulation update kits.

Freddie Mac Guide Section 9201.2(a) — Loss mitigation evaluation hierarchy

If a Borrower contacts the Servicer for loss mitigation assistance, the Servicer must first

Source: Freddie Mac Single-Family Seller/Servicer Guide Section 9201.2(a) · source URL · snapshot 5869ee9e606cd4ae

Freddie Mac Guide Section 9201.2(a) — Hardship determination

1. The Servicer must first determine if the Borrower has a temporary or permanent hardship

Source: Freddie Mac Single-Family Seller/Servicer Guide Section 9201.2(a) · source URL · snapshot 5869ee9e606cd4ae

Freddie Mac Guide Section 9201.3 — Servicer's responsibilities for loss mitigation activities

The Servicer’s loss mitigation activities must include:

Source: Freddie Mac Single-Family Seller/Servicer Guide Section 9201.3 · source URL · snapshot 5869ee9e606cd4ae