Freddie Mac Single-Family Seller/Servicer Guide 8101.1 — Servicer’s general responsibilities

Freddie Mac Single-Family Seller/Servicer Guide 8101.1 — Servicer’s general responsibilities

Effective 2025-09-10 · Freddie Mac's stamp for this section

This section contains information related to: ■ Servicer’s general responsibilities ■ The Servicer to perform its obligations and duties at its own expense ■ Servicer as independent contractor ■ Servicer agrees to indemnify Freddie Mac (a) Servicer’s general responsibilities The Servicer is responsible for acting in the most timely, efficient and responsible manner to protect Freddie Mac’s interests. Freddie Mac expects the Servicer’s facilities and practices to be sufficient to safeguard Freddie Mac’s interests and expects the Servicer to provide proper accounting and prompt response to the needs of both Freddie Mac and the Borrower. The Servicer agrees that its duties include, but are not limited to, the payment or verification of the Borrower’s payment of the following, as applicable: ■ Property insurance premiums ■ Mortgage insurance premiums ■ Ground rents ■ Property taxes ■ Condominium/homeowners association or Cooperative Corporation assessments (see Chapter 8801 for special Servicing requirements for Cooperative Share Loans) and Condominium Unit maintenance fees or Cooperative Unit Maintenance Fees ■ Utility assessments ■ Charges, fines and impositions attributable to the property or to the Mortgage The Servicer agrees to represent and defend Freddie Mac’s interest in the applicable Mortgage(s) or REO to the same extent it would represent and defend its own interest. The Servicer warrants that it will: ■ Maintain adequate facilities and experienced staff ■ Take all actions necessary to ensure that the Mortgages and REO in which Freddie Mac has an interest are serviced in accordance with the Purchase Documents, including this Guide as amended or supplemented from time to time, any applicable law, any applicable FHA/VA/RHS/MI regulation or requirement and any instructions issued by Freddie Mac ■ Maintain a business continuity plan in place that meets the requirements of Section 1302.3 to ensure its ongoing ability to conduct business operations and maintain or restore Freddie Mac Mortgage files and records in the event of a disaster or other interruption to business operations and processes In the event of a disaster affecting or interrupting the Servicer’s operations, the Servicer must notify Freddie Mac within 24 hours of the disaster by calling Customer Service at 800FREDDIE. Note: See Exhibit 52, Federal Disaster Assistance, for more information. To assist with Servicing activities, a number of Servicing tools are available through Freddie Mac’s website at https://sf.freddiemac.com/working-with-us/servicing/overview. These tools are accessible using a secure User ID and password that a Servicer may request on the website. Note: See Exhibit 88, Servicing Tools, for a list of available Servicing tools. (b) The Servicer to perform its obligations and duties at its own expense The Servicer is responsible for performing the obligations and duties required under the Servicing Contract at its own expense and without cost or charge to Freddie Mac unless expressly provided for otherwise in the Servicing Contract. Any costs or expenses incurred by the Servicer may be charged or collected from the Borrower only to the extent allowed under the terms of the Security Instrument, the Servicing Contract and any applicable law. (c) Servicer as independent contractor Under the Purchase Documents, the Servicer contracts with Freddie Mac as an independent contractor to service Mortgages for Freddie Mac. The Servicer is not Freddie Mac’s agent or assignee. (d) Servicer agrees to indemnify Freddie Mac The Servicer must indemnify Freddie Mac for and hold it harmless from any loss, damage or expenses (including court costs and attorney fees) that Freddie Mac sustains as a direct or indirect result of any failure on the Servicer’s part to perform its services, duties and obligations under the Purchase Documents.

Source: Freddie Mac Single-Family Seller/Servicer Guide 8101.1 — Servicer’s general responsibilities · source URL · snapshot 4c94f67729042dd6